BSNL — Not Working Broadband and LandLine

Sir, i am from Cherial (Dist:Warangal), my landline number is[protected], i am using bsnl broadband service it is not working from last 4 months because of the poor sevice and neglecting staff of bsnl. Actually Cherial is the town, here we have 3 linemens, but nobody not responding for the consumer problems so i called to joint engineer of jangaon but he is also not reponding for my problem, even i am paying every month full bill. please take any action or give warnings to jangaon JE and bsnl staff because when i called to JE he was using some unpopulated language and could u give me the refund for not working days of bsnl...