BSNL — Poor Net speed and Poor Service from non technical BSNL staffs

Address:

Chennai, Tamil Nadu

Dear Sir! To whomsoever it may concern please... I have a BSNL phone connection at home[protected] with Internet services in it for the past several years. Bill Plan: BBG Combo ULD 800 Customer id : [protected] Perambur, Chennai Circle. Tamil Nadu. Right from the day one of the installation there was not a month/week gone by without my complaint about "very poor Internet speed", one can check up with the complaint log register of mine. I used to get many times not even 50-100 kbps, which you all very well aware, how much an insufficient speed for any net related jobs. My complaints would be 1. Poor installation, loose wires, inefficient BSNL staffs who do not know anything about the Internet technicalities with the modern world, but knowing only the phone connecting wires and only telephonic services. 2. Incessant ups and downs in the Net speed due to unknown reasons for years and years rolling by till today. 3. 70-80% of our home-net usage times are going either without net connection or with interrupted DSL/WLAN/Internet signals, which results in unable to open any browser at all. Net connection seems flickering like a remote village street lamp with low voltage electricity for years!! Simply unpredictable net signals ever! 4. My major desperation would be on the BSNL staffs who are totally unaware of the modern systems and devices and its working methodologies compare to other private service providers . They simply come as a non technical lay men with a few meters of wire and cutting player, but 99% of those staffs are not equipped/learned about the Internet arena and its modern scientific technologies. 5. Result is, we at home not even expecting the said/assured One MBps speed, but expecting atleast a consistent 300-400 Kbps speed for our home/children usage. Kindly send a reasonably educated technical guy to find out the long pending fault and do the needful Sir! I keep respect with out National Telecom still in my heart. Mohan Balakrishna Yozen Senior Psychologist/Blogger/Writer www.yozenmind.com Perambur/T.Nagar.