BSNL — Recharge cheat

Address:	Hisar, Haryana, 125006
Website:	haryana.bsnl.co.in

Respected sir/mam i am a bsnl user from last 5 years and from about 3years, i used to do a recharge of minute pack. Right now its of 159 rupees, in which i get 425 national minutes to any number for 27 days, sometimes if we are unable to finish all minutes then we do the same recharge again, on the last date of the plan, by this we get new minutes+the remaining one. Yesterday (i.e.- 30/01/2016) i did the same thing again because i was left with the previous minutes of more then 10 hours. The thing i get is 150 rupees topup. I was shocked and thought that the plan might have changed. For a cross check i open up the website http://haryana.bsnl.co.in/1214/prepaid.php#ffstv, which is showing the plan is correct. So i finally thought of calling customer care, and told them the problem i am facing, in reply they said "TODAY MINUTE PACKS ARE NOT BIENG ACTIVATED" in reply i asked that "how could i come to know that your plans are working or not, because you havn't informed us by any advance message, nor it is a notice on your website" and i was very disappointed by their reply "SIR BSNL KI WEBSITE KBHI UPDATE HI NI HOTI H (SIR OUR WEBSITE NEVER GET UPDATED)", after that i asked him that how can i save my remaining minutes, because its the last date of renewal, he gave me a reply "that its a waste" .I mean how can the company do this kind of mistakes.Sir/ mam please take some action against them. RECHARGE ID- [protected], REFERENCE NUMBER-273.
In wait of your reply.