BSNL — Request for FTTH Connection 1 year ago. No Connection Till .. Bill Generated for Rs 7203

Address:

Guna, Madhya Pradesh

This is in reference to application for new FTTH connection at my residenceDetail of Demand Note and Payments are in attached scanned image) Application for FTTH connection was submitted in March 2014. A demand Note was issued from BSNL Office Raghougarh on 21.03.2014 and accordingly Rs 2550 was deposited in Post office for the connection. Even after some months also connection was not given at my residence giving reason that FTTH line was not laid near my residence area. I thought without FTTH line How can I get connection (A valid reason). But it was shocking when I get notification on my cell that my FTTH connection is activated. And worst part was that I got bill too in billing cycle that too without connection. So in nutshell, I applied for FTTH connection in March 2015 (1 Year 1 month 4 days), No Connection provided at residence. Billed for an amount Rs 7203 till date. BILL DETAILS Bill Number [protected] Circle MP-MadhyaPradesh / GNA Bill Date 09 Apr 15 Phone Number 297609 Pay By Date 01 May 15 Account Number [protected] Bill Amount 7203.00 I followed up with local raghougarh bsnl office for the issue. They assured me for resolution. But no further updates from their side. I also send written complaint to them through speed post and receiving was confirmed by one of executive. The issue is long pending issue and needs to be resolved on priority. I tried with customer care toll free number too but they also advised me to contact local office only. Online complain was also not feasible as no option for FTTH connection is available at portal. As It has been more than one year for connection to be provided. Right now I am in no need of FTTH connection at my residence. So it is humble request to refund my paid amount (Rs 2550) and terminate the connection immediately.