BSNL — Broadband Service

Address:

Jabalpur, Madhya Pradesh

I'm Paying 800 for my broadband every month, its a combo pack, which promise me a 2Megabits/second Connection up to 8 GB and after that 512 Kilobits/Second

So to sum it up I should be getting at least 256 Kilo"bytes"/second Downstream+Upstream, which never ever happens.

Best that i get is 45/35 Kilobytes Upstream/Downstream.

I want everything refunded from my first complaint 2-3 years ago up until now, and only deduct from that what You have provided me, a 265Kilo"bits"/second connection.

Fix this immediately.

Everytime I call BSNL i get the same response that its a line problem, and this will only be fixed when the line is changed, they have changed the pairs from telephone exchange up to my home several times, but it does not help.
and whenever we tell them to change the lines, they say its not their power and only higher ups can help with this, Recently I was told that Optical Fibre line was stretched out to my colony, but it wouldn't be able to reach my home, fix that too.

TLDR:
1) Fix broadband speed issue(change lines if you want, do it however you want, i will keep asking for refund until i see a 2 Megabits per second Upstream+Downstream, and no less)
2)Put me on Optical Fibre if that will allow me to upgrade to higher speed plans, and do it fast.
3)if you're incapable of doing this, then refund me all my money that I've still paid after complaining every single week, and registering my complaints on 198 numerous times.

also do not tell me what's the difference between Megabits and Megabytes per second. i simply did the conversions for you lazy people.

an Extremely frustrated customer

[protected], this is the landline number

Contact us on
[protected](Ashutosh Kumar Shukla)
[protected](Dr. Sameer Kumar Shukla)