BSNL — stay away from this company

Address:Koraput, Odisha

I mobile number [protected] had activated my Bsnl caller tune .I got auto renewed whenever there was balance .And once I recharge with Rs 200 and Rs 30 was deducted which was normal .But next day Rs 12 was deducted ( for what I have nokia 101 how can I download the song what the hell) .
So I called customer care on 29 Dec 2013 at 14:19 and told why Rs 12 been deducted he told Rs 30 for caller tune and Rs 12 for Download .I said when did I download my phone is Nokia 101 (it doesn’t have facility for that) .
Also I ask the procedure to deactivate if ( I did a mistake I should have asked him on the 29th Day of my caller tune)
And just for asking the procedure that Customer care executive who may be a local guy unable to understand Hindi.
Later I got a message around 17:22 or so that My VAS has been deactivated why this on the 1st Day of my Caller tune.
I been ripped of Rs 42/-
Again I called Customer care same day 21:51 he told that you have given complaint so I was done .(I said can’t you understand I just enquired the process )
And then he told you activate it again by sending 56799 and no charges will be there.
And I did.
And then Rs 30 and Rs 12 were again deducted. My Rs 84 deducted for that song
I had got full talk time Rs 200 so by normal charge I could have got Rs 32 less that means Rs 168 from that deduct Rs 42 then that was 124 and my balance was nearly Rs 117.
So you see easy come money in talk time and easy go.
I gained Rs 32 by special offer of full talk time and lost Rs 84.

This shows the marketing strategy of those Customer care.
I know those strategy of Call centre they knowingly deduct the amount so that they earn revenue when a customer calls them the more customer call the more the revenue
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    Bharat Sanchar Nigam [BSNL]
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    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
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