BSNL — Using a Broadband Service the speed is too slow

Address:

Hyderabad, Andhra Pradesh

i am Sravan Our telephone exchange is at uppal, hyderabad, Andhra Pradesh. i am using telephone with broadband connection, my plan 950 combo plan with 8Mbps of speed. the speed of my net is very slow i tried contacting them for 2-3 times and raised complaints, every time they say it has been resolved but i am facing the issue again and again. when i tried calling my exchange the person has told me that it is not possible to get 8Mbps even though i am in that plan. the question is, why should we pay more and get less. the employee is also saying the same the speed will be up till 5Mbps only though i am in 8Mbps of speed.