[Resolved]  BSNL — VAS activated without permission

Address:

Thiruvananthapuram, Kerala

Bsnl VAS( Video alerts and my TV) were activated on my number([protected]) last month without my permission and rs 70(40+30) was deducted from my balance towards it. I called their customer care to enquire about it, and they promised me that they would deactivate the vas and that the amount would be refunded. However the vas was not deactivated and i was charged rs.30 again this month towards subscription renewal. I called CC again to lodge the complaint and demanded refund. But this time they deactivated the service and closed the complaint. No refund was provided. My complaint on their VAS (vas.bsnl.co.in) dated March 25 is still pending.