Bangalore Water Supply & Sewerage Board [BWSSB]

[Resolved] BWSSB — Drain clearing not done unless bribe is given

sd9sd

from Hyderabad, Telangana

Address:

Bangalore, Karnataka

This is at M.M.Layout, Kavalbyrasandra, R.T.Nagar, Bangalore. We placed a request with the BWSSB that the drainage near our house was blocked. They called us up during weekdays when we were not at home, and they deliberately did not come to clear the drain because if they came, there would be nobody to give them their bribe. We gave them the exact address and even our streets are numbered, but they gave an excuse that we did not specify the address correctly. So then they came on Saturday with their drainage clearing truck, did the job and said "kalsi saar". Which in Kannada means "send us off sir". It's their way of saying "Give us our bribe and we will be on our way". They expect more than Rs.200 for a task that should be done for free. Could you please ensure that these people just come and do their jobs even if it's on a weekday when we're not at home? And also to ensure that they don't ask for a bribe. The corporator is one person who can ensure this.

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Aug 13, 2020

Complaint marked as Resolved

Bangalore Water Supply & Sewerage Board [BWSSB] customer support has been notified about the posted complaint.

Jun 11, 2015

Updated by sd9sd This issue still persists. They will come to resolve the issue only if we are at home, and they still expect the money to be given to them. The first time it was Rs.200. Now they expect Rs.500 or more. One neighbour even ended up paying Rs.1000.
The solution to this should be that there can be an online system or a call center created, where citizens can book a request for clearing the drainage and the call center should tell the service men to go to the particular street and clear the drainage. The call center should not reveal to the men, about which citizen booked the request. Even if the citizen is not at home, the service men can come, clear the drainage and go. There is no need for them to have to call up the citizen and ask for details or a bribe.