Aqua Guard

Customer Care

Aqua Guard Complaints & Reviews

Aqua Guard — not done service in spite of repeated calls of booking complaint

 oshosekar on Sep 24, 2012
Dear sir,

It is painful to say with regard to very poor status of "aquaguard twenty four hour service". Eventhough repeated calls have been made to 04439883333, for booking complaiants , no service personnel have been turned up for the past several months .In otherwords my aquaguard nova model water purifier is not working for the past several months which is still in AMC as on date. Ref No. 0068291859: Customer No. 1006391227.

Necessary arrangements may please be made to rectify the machine otherwise , direct the concerned authorities to refund the amc...
Complaint comments  Read comments [10]Complaint category Other

Aqua Guard — Deep Enterpises Pune AMC Contract is just not existance

 Rakesh Thampi
This is reference to the AMC Contract of Deep Enterprises As per the Bill & the contract they have to visit 3 times in a year but no response also once
Secondly two no given No response
Taken money for the whole year Rs950/- for against AMC Contract which will expire by 18th Mar'09

AMC Contract No is 612 date 19th Mar'08

Hope some one can support...
Complaint comments  Read comments [3]

Aqua Guard — poor service

I have purchased Aqua guard RO in October 2007. When I have purchased, they have told that you will get four free service. But till date I have not received not a single service. On 04/08/08 at 11:00 a.m. I have made a complain on helpline number. Again I have call on 05/08/08 at 12:15 p.m.. I have got reply that they will arrange a person immediately. Again I have call at 6:30p.m.. I have got reply that there is no complain from me and they registere complain now, so someone will visit within 24 hours.

Aqua guard company is fraud compny. They will cheat the customer by giving...
Complaint comments  Read comments [3]

Aqua Guard — Very Poor Service

 Mayur Kewalchandji Nahar on Aug 3, 2015
Description of their Poor Service my email that i wrote to aquaguard Contract Receipt No. 10 / 23053332 Name - Nahar Consultancy Add - 209, 2nd Floor, Ashok Bhavan CHS, Bhaji Gali, B. P. X Road No. 3, Bhayander-East. Thane-401105 ​Registered Mob No - 9819551537​ ​Correspondence ​Mob: +91 8655737179 ​Ur Guy Singh had arrived on 29/07/2015, for changing candle & carbon, against req no - 82731783, he came changed & the machine stopped working, later he says I again need to drop a request to start the machine, I again had dropped a request no - 82741374 dated 30/07/2015, one of Ur...
Complaint comments  Read comments [1]Complaint category Utility Services

Aqua Guard — False message

 Umapada Maji on Aug 28, 2015
A service done in my R O machine in August but no replacement done. On 12th August a message came in my mobile no 919434400922 that WEIGHT SENSOR ASSLY QTY :1000 MRP: 490.00 have been replaced. This is not correct. No replacement done during this period....
Complaint comments  Read comments Complaint category Appliances

Aqua Guard — unavailability of warranted service

 sherful alom on Aug 9, 2014
I have been using aquaguard water purifier (booster) with unit no.3077454 since 28/12/13. It is under 1 year service warranty. Unfortunately, the machine is not working since 31/7/2014.l have registered my complain against it on the very day with complain no.77506469. They promised to provide service within 24 hours but still they havn't turned up. Since then, i have called them multiple times but havn't got any positive response....
Complaint comments  Read comments Complaint category Electronics & Appliances

Aqua Guard — Pathetic service

 arkay0803 on Jun 30, 2014
I had complained to the chennai helpline on 10th June 2014 regarding the faulty tap of my Enhance RO + UV, acknowledged vide complaint no. 76702375. No action was forthcoming inspite of repeated calls to them. The matter was esclated again on 23rd June acknowledged again vide no. 76892993. I have been calling them every day, but till date no technician has turned up to rectify the fault. The machine is just a year old and I also renewed my AMC by paying a huge sum. I request aquaguard to take back the purifier and refund the cost and AMC charges paid and be done with it once and for all. If they...
Complaint comments  Read comments Complaint category Appliances

Aqua Guard — Regarding the service of the water purifier after receiving the AMC

 kv.satishkumar83 on Jun 2, 2014

With respect to the above subject, The service people of the company have taken the AMC by receiving the three
thousand from us. The company people have assured that when there is a problem they will attend the problem. Since from one month there was a problem we have given complaint and he attended the complaint but the problem of the machine is not solved it will on for two days and get off for three days . Now since form 30/5/2014 we have given the complaint till now no one is responding. Since from four days there is no water in our house as we are having...
Complaint comments  Read comments Complaint category Electronics & Appliances

Aqua Guard — Service under Warranty period

 Venkatesha VA on Mar 15, 2014
I have purchased Aquaguard Enhance UV+ prodcut from Eureka Forbes 8 months before. Eureka Forbes salesman who sold this machine mentioned that this product comes with one-free service during one year warranty period. "Eureka Forbes (Aquaguard) policy says that product service under the Warranty period will be done based on customer's demand" Question is "Why the hell I should remind them what Eureka Forbes (Aquaguard) supposed to do when the product is under the warranty period" ? After-sale product support is soaring. Another thing is call center service requesting is extremely frustrating,...
Complaint comments  Read comments Complaint category Appliances

Aqua Guard — Bill not given

 deepatdinesh on Nov 13, 2012
It's been four months since I'm waiting for my bill of purchase from aqua guard . I find it absurd that it takes 4 months for a company to give you a bill for something you purchase for 8000 Rs.
Now the sales person refuses to pick up our calls and no one seems to care if you get a bill or not . Beware of this fraudulent company as now we re left with a purchase without a bill and shoddy service ....
Complaint comments  Read comments Complaint category Electronics & Appliances

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