Aqua Guard

Aqua Guard Complaints & Reviews

Aqua Guard — Aquaguard poor support in installation

 Nithin104 on May 18, 2016
Poor service
On 9th may received the aqua guard enhance ro+uv machine. My concern is till date the machine has not been installed. Calling to the customer care was also of no use. Twice i have raised the installation request and its of no use.
Aqua guard installation is for bangalore area.

I am thinking to cancel the product and go for other brand....
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Aqua Guard — Magna ro + uv

 jaganin on Apr 25, 2016
For last one month, we are facing problem as the water outlet / nozzle is not working and we registered a complaint 86738659 and till date they are saying the part is not available for replacement.

They have given the intimation to hyderabad office for the service part need to be replaced and they didn't received the part yet is the daily statement given back when i call them. Fed up with this guys did multiple follow ups. I wonder with out a service part manufactured why they are selling the product to us ?

Also there is no easy way to approach the management to escalate...
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Aqua Guard — Very poor in service

 Banu Mohan on Feb 19, 2016
I have requested for service on 28.01.2016 under Complaint No. 85424306 and also I am in under AMC so I requested them for service. Till date nobody has responded and even every day I am requesting call centre to send the person but their is that still my complaint is opened. But nobody has turned up. They have provided their Managers phone No. but they not responding properly one Mr Baskar (8056191216) and one Mr pothiraj (8124312507)....
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Aqua Guard — Product very bad

 anand14463337 on Feb 7, 2016
Auqaguard filter & membrane very bad quality used during manufacturing bcz of this my filter stop working withing 2 month of purchase .
very bad product

dont buy this product
cheater company & cheaters agency personnel .
used filter installed after complaint .
from then my aquaguard stop working ....
Complaint comments  Read comments [1]Complaint category Appliances

Aqua Guard — False message

 Umapada Maji on Aug 28, 2015
A service done in my R O machine in August but no replacement done. On 12th August a message came in my mobile no 919434400922 that WEIGHT SENSOR ASSLY QTY :1000 MRP: 490.00 have been replaced. This is not correct. No replacement done during this period....
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Aqua Guard — Very Poor Service

 Mayur Kewalchandji Nahar on Aug 3, 2015
Description of their Poor Service my email that i wrote to aquaguard Contract Receipt No. 10 / 23053332 Name - Nahar Consultancy Add - 209, 2nd Floor, Ashok Bhavan CHS, Bhaji Gali, B. P. X Road No. 3, Bhayander-East. Thane-401105 ​Registered Mob No - 9819551537​ ​Correspondence ​Mob: +91 8655737179 ​Ur Guy Singh had arrived on 29/07/2015, for changing candle & carbon, against req no - 82731783, he came changed & the machine stopped working, later he says I again need to drop a request to start the machine, I again had dropped a request no - 82741374 dated 30/07/2015, one of Ur...
Complaint comments  Read comments [2]Complaint category Utility Services

Aqua Guard — unavailability of warranted service

 sherful alom on Aug 9, 2014
I have been using aquaguard water purifier (booster) with unit no.3077454 since 28/12/13. It is under 1 year service warranty. Unfortunately, the machine is not working since 31/7/2014.l have registered my complain against it on the very day with complain no.77506469. They promised to provide service within 24 hours but still they havn't turned up. Since then, i have called them multiple times but havn't got any positive response....
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Aqua Guard — Pathetic service

 arkay0803 on Jun 30, 2014
I had complained to the chennai helpline on 10th June 2014 regarding the faulty tap of my Enhance RO + UV, acknowledged vide complaint no. 76702375. No action was forthcoming inspite of repeated calls to them. The matter was esclated again on 23rd June acknowledged again vide no. 76892993. I have been calling them every day, but till date no technician has turned up to rectify the fault. The machine is just a year old and I also renewed my AMC by paying a huge sum. I request aquaguard to take back the purifier and refund the cost and AMC charges paid and be done with it once and for all. If they...
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Aqua Guard — Regarding the service of the water purifier after receiving the AMC

 kv.satishkumar83 on Jun 2, 2014
sir,


With respect to the above subject, The service people of the company have taken the AMC by receiving the three
thousand from us. The company people have assured that when there is a problem they will attend the problem. Since from one month there was a problem we have given complaint and he attended the complaint but the problem of the machine is not solved it will on for two days and get off for three days . Now since form 30/5/2014 we have given the complaint till now no one is responding. Since from four days there is no water in our house as we are having...
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Aqua Guard — Service under Warranty period

 Venkatesha VA on Mar 15, 2014
I have purchased Aquaguard Enhance UV+ prodcut from Eureka Forbes 8 months before. Eureka Forbes salesman who sold this machine mentioned that this product comes with one-free service during one year warranty period. "Eureka Forbes (Aquaguard) policy says that product service under the Warranty period will be done based on customer's demand" Question is "Why the hell I should remind them what Eureka Forbes (Aquaguard) supposed to do when the product is under the warranty period" ? After-sale product support is soaring. Another thing is call center service requesting is extremely frustrating,...
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