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ASUS Complaints & Reviews

ASUS - MOTHERBOARD

User
 SAIKAT BHATTACHARJEE
RESPECTED SIR,

I HAVE PURCHASED A MOTHERBOARD OF YOUR COMPANY. BAR CODE SERIAL NO IS 81moAB374602 OF M2N-MX SE PLUS.
TWO WKS AGO MY PC WAS NOT BOOTING AND WAS NO DISPLAY. I CHECKED MY PC BY MY SERVICE ENGG. MY PROCESSOR FAN WAS OK. CURRENT SUPPLY WAS OK. AFTER THAT I WENT TO SERVICE CENTRE AND DEPOSITED MY BOARD WITH WORK ORDER NO- 12037. THE NAME OF SERVICE CENTRE WAS PRINTWELL S A72/3 S.N. BANERJEE ROAD SUIT-16/1 PH-033 22498887, 033 2227-6440, 033 3250-1981.

AFTER TWO WKS THEY TOLD ME THE M/B WAS SENT TO BANGALORE. AFTER ONE WK THEY TOLD THE M/B WAS BURNT...
Complaint comments Read comments [4]

ASUS - Bad Service Support

User
 tarunverma89 on Jun 11, 2013
Hi All,

I am owning ASUS laptop and in between motherboard was not working of that laptop. We filled complaint against that after 15 days we receive our laptop. Again some sound was coming from laptop again it took 5 days to solve the issue.

After resolving previous problem they are generating new issues in laptop. Now my laptop screen is not working properly and when I am saying to replace that they are not giving any solution for that.

Almost 28 days have been passed away and still my laptop issue is not resolved.

I can say worst service...
Complaint comments Read comments [3] Complaint category Computers & Accessories

ASUS - service

User
 Jils Mathew Pedikkattukunnel on Jul 3, 2012
i buy a asus laptop on 02/03/12. after few months its disply is not working properly. so on 4th january i took that laptop on that shop(virus systems). and the sales man took the laptop to the asus dealer from kochi,kerala. then the dealer(mobile number of dealer is:+919995804916) send a message to the sales mans mobile about accepting the complaint(date 4 june. no195). he tell the laptop get in 7 working days… bt after 1 month i did not get the laptop.. i am only speak malayalam language. so i dnt know how to speak to asus’s customer care exicutives…. plz help me……. my moble no is +918943424987,...
Complaint comments Read comments [3] Complaint category Laptops / Notebooks

ASUS - laptop repair

User
 shivam_99 on Sep 1, 2012
To,
The Zonal Manager,
Asus India,


Sir,
This is to bring in your kind knowledge that I, MR. Shivam Nagar, is a loyal owner and user of Asus Laptop Model- K53SM, S.no c2n0as450569088.
I puchased from 'Siddhi infotech', Naza Market lalbagh, Lucknow on MAY-03-2012.
Recently, on AUGUST-13-2012 I met with a problem in it. It did not gave any display as is Turned it on the power switch light turned on bu screen remained black. lodged complain...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

ASUS - Bad Service

User
 Pratik Zanzad
I bought an ASUS P5K-VM motherboard on 3 december 08. It was faulty since the day i purchaced it. As I did not have time, after 4 months on 27-4-09, I took the motherboard to service centre at Rashi Periferals. They repaired it and gave me back on 22. They said that there was a problem in ic and they have repaired it. But it crashed while installing windows and refused to start again. I took the motherboard again to the service centre and then they replaced it. They said that they are giving new motherboard but in actual it was a used board and had more problems than previous board. I took it again...
Complaint comments Read comments [2]

ASUS - VERY VERY BAD SERVICE >>>>>ASUS SERVICE PATHETIC...

User
 log2vikas on Sep 11, 2013
Dear Asus Team, This is really very disappointing for kind of after sales service i am getting from your customer service.I bought E pc from ASUS in the month of feb 2013 and submitted to ASUS service center for repair related issue on 26/08/2013 but the service response is quite pathetic. The person from service centre told me that they don't know how much time it will take to deliver my laptop in a running condition also gave me one number 18002090365 which i am keep on trying but not getting connect after waiting for 15 or more than that line get disconnect ...feeling really very helpless...
Complaint comments Read comments [1] Complaint category Computer Hardware

ASUS - Missing service for product !!

User
 mishal153 on May 20, 2013
I own an Asus O!play mini. I bought it 14 months ago, and the warranty was for 12 months. My remote stopped working recently and the Asus service center (Rashi peripherals) refused any servicing option for that product since the warranty period was over !! They said the only option was to buy a NEW complete media player set (~ Rs 4000). I said I can pay for the remote repairing, but that was also not possible as per ASUS policy.
I called up your toll free numbers and after 30 mins I received the same news from them saying that the only option is to buy a new media player set.
I have...
Complaint comments Read comments [1] Complaint category TVs

ASUS - POOR PRODUCT AND SERVICE

User
 SURBHI ROSHAN on Mar 22, 2013
i brought me 171 asus pad in november 2012. it was giving me problems from day one as it is not compatible with laptops except windows 7. It went blank on 10th march 2013. it is surprising as the pad was not even six months old. and even today i have not got it back after repairs as the mother board is not available in india. I am at loss to work with out it and have to manage somehow with an ordinary phone waiting for the repairs to happen :( DID I BUY A WRONG PRODUCT...
Complaint comments Read comments [1] Complaint category Mobile Handsets

ASUS - Faulty Product supplied and not yet replaced

User
 Atif Chaugule on Dec 26, 2012
Hello,
I had bought Asus K55Vm laptop from Lee Computers Pune on 16Dec2012,after reaching home i examined the laptop and found the Esc key of the key board of the laptop was broken,i called immediately to the shop but by then it was closed so the next day morning i went to the shop narrating the shop owner the situation of the laptop but it was in vein as he put the blame on me for braking it and told me that he cant do any thing about it and told me to go to the service center,so i did as said,i submitted it in the service center which is by the name Rashi Peripherals Pvt Ltd. M.G.Road Pune,and...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

ASUS - ASUS NETBOOK NOT WORKING

User
 manjinder.virk on Oct 31, 2012
Dear sir/madam

My name is Manjinder Pal Singh from Karnal, Haryana. I had purchased a Asus netbook 1215B from Simple technology, Karnal Haryana. The laptop was defective from the very beginning and I faced many problems from first day to operate the netbook. I informed to Simple Tech. and asked to change it but they gave me a excuse of unavailability of netbook in their stock and forced me for repair to it. they logged a complaint, because Asus service center was also on same palace, and replaced the touch pad but problem remained the same. they repaired it again and again (changed...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

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