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ASUS Complaints & Reviews

ASUS - MOTHERBOARD

User
 SAIKAT BHATTACHARJEE
RESPECTED SIR,

I HAVE PURCHASED A MOTHERBOARD OF YOUR COMPANY. BAR CODE SERIAL NO IS 81moAB374602 OF M2N-MX SE PLUS.
TWO WKS AGO MY PC WAS NOT BOOTING AND WAS NO DISPLAY. I CHECKED MY PC BY MY SERVICE ENGG. MY PROCESSOR FAN WAS OK. CURRENT SUPPLY WAS OK. AFTER THAT I WENT TO SERVICE CENTRE AND DEPOSITED MY BOARD WITH WORK ORDER NO- 12037. THE NAME OF SERVICE CENTRE WAS PRINTWELL S A72/3 S.N. BANERJEE ROAD SUIT-16/1 PH-033 22498887, 033 2227-6440, 033 3250-1981.

AFTER TWO WKS THEY TOLD ME THE M/B WAS SENT TO BANGALORE. AFTER ONE WK THEY TOLD THE M/B WAS BURNT...
Complaint comments Read comments [10]

ASUS - Bad Service Support

User
 tarunverma89 on Jun 11, 2013
Hi All,

I am owning ASUS laptop and in between motherboard was not working of that laptop. We filled complaint against that after 15 days we receive our laptop. Again some sound was coming from laptop again it took 5 days to solve the issue.

After resolving previous problem they are generating new issues in laptop. Now my laptop screen is not working properly and when I am saying to replace that they are not giving any solution for that.

Almost 28 days have been passed away and still my laptop issue is not resolved.

I can say worst service...
Complaint comments Read comments [3] Complaint category Computers & Accessories

ASUS - service

User
 Jils Mathew Pedikkattukunnel on Jul 3, 2012
i buy a asus laptop on 02/03/12. after few months its disply is not working properly. so on 4th january i took that laptop on that shop(virus systems). and the sales man took the laptop to the asus dealer from kochi,kerala. then the dealer(mobile number of dealer is:+919995804916) send a message to the sales mans mobile about accepting the complaint(date 4 june. no195). he tell the laptop get in 7 working days… bt after 1 month i did not get the laptop.. i am only speak malayalam language. so i dnt know how to speak to asus’s customer care exicutives…. plz help me……. my moble no is +918943424987,...
Complaint comments Read comments [3] Complaint category Laptops / Notebooks

ASUS - Repacement of Zenfone 5assembly lcd touch Screen digitizer instead of screendigitizer

User
 SKBP79 on Aug 9, 2014
when my zenfone5 droped from 20 cm height the touch screen got crack/broken only.other operation/function of phone is 100% ok.After contact to the service center Bhubaneswar india, they advice to change the total LCD assembly cost of Rs 8000/- .this is apenic condition for a customer having 10k phone charge 8k for only the broken of glass. then i tried to find out the parts in online which is available in different china company with marketing by alibaba, ebay. the main thing is that where athe abobe two parts are separated the screen digitizer and lcd part.. why the service center not provided...
Complaint comments Read comments [2] Complaint category Mobile Handsets

ASUS - Laptop scratched and dented by Co technician

User
 mayadutt on Apr 29, 2013
Dear Sir,

I bought a vivobook F201E on the 3rd of April 2013. Within the first week I started facing a problem with the touchpad. It would abruptly stop scrolling. I called up the dealer who I had bought it from and they said that they would send me a technician to fix the problem. This did not happen so therefore I started looking for help online and came across your helpline no which I called on the 13th of April. I registered my complaint and a technician from Asus Dehradun was sent to take a look at the problem. His name was Mr. Prabhakar Rana. He informed me that my touchpad...
Complaint comments Read comments [2] Complaint category Computer Hardware

ASUS - laptop repair

User
 shivam_99 on Sep 1, 2012
To,
The Zonal Manager,
Asus India,


Sir,
This is to bring in your kind knowledge that I, MR. Shivam Nagar, is a loyal owner and user of Asus Laptop Model- K53SM, S.no c2n0as450569088.
I puchased from 'Siddhi infotech', Naza Market lalbagh, Lucknow on MAY-03-2012.
Recently, on AUGUST-13-2012 I met with a problem in it. It did not gave any display as is Turned it on the power switch light turned on bu screen remained black. lodged complain...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

ASUS - Bad Service

User
 Pratik Zanzad
I bought an ASUS P5K-VM motherboard on 3 december 08. It was faulty since the day i purchaced it. As I did not have time, after 4 months on 27-4-09, I took the motherboard to service centre at Rashi Periferals. They repaired it and gave me back on 22. They said that there was a problem in ic and they have repaired it. But it crashed while installing windows and refused to start again. I took the motherboard again to the service centre and then they replaced it. They said that they are giving new motherboard but in actual it was a used board and had more problems than previous board. I took it again...
Complaint comments Read comments [2]

ASUS - Tablet

User
 anujsharma1994 on Aug 28, 2014
My Nexus 7 is under a repair warranty till December this year. I have lost count of how many times I have complained about this product and also my long metro journeys to nehru place from Dwarka, the latest being about a week ago. My tablet got dead for the 5th time and the customer care is doing nothing about it. I have been to three of their service centres. The last one was Regeneris technology in Nehru Place. They just fix the problem their for it to reoccur again and then expect me to make a 28 km. long journey again to their service centre again and again. I have already been harrased a lot...
Complaint comments Read comments [1] Complaint category Mobile Handsets

ASUS - laptop k55vm

User
 Asus laptop on Aug 21, 2014
My laptop hasn't been repaired for a month now. And nowhere it could be found why! Everything is fine and one day, and the display suddenly goes off. And the laptop never boots again! People have bought this laptop at my referral! Dell and other companies have pick up sercice frolm my college, bits pilani. Asus - you can't even think of calling them!...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

ASUS - I want my original Motherboard MODEL(M4A78LT-M LE) which was replaced without telling me

User
 Diwakar Upreti on May 20, 2014
I went to the ASUS SERVICE CENTER(Tezz Kumar Plaza, Hazratganj, LUCKNOW) to show my Motherboard's RAM slots(MODEL:M4A78LT-M LE, SERIAL NO:ACMOAC115527).It stayed there about one month under repairing at last declared dead.Between that time I attempted many calls to the service center to know about my motherboard's repairing condition.In the last call I had there, they just told me that your motherboard is ready & you may take it back now!When I reached the service center they showed me a new motherboard of a different model(MODEL:M4N68T-M LE V2, SERIAL NO:B9M0CS377687), there I claimed to get...
Complaint comments Read comments [1] Complaint category Computer Hardware

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