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ACT Fibernet Complaints & Reviews

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Last updated Mar 17, 2024
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ACT Fibernet Phone Numbers

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+91 91 2121 2121
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ACT Fibernet Head Office Address

Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar
Bengaluru
Bangalore District
Karnataka
India
560010

ACT Fibernet reviews & complaints(4523)

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S
Syeda Tasneem Banu
Mar 17, 2024
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Account suspended without any reason

Address:7/72 1st floor Bismillah stationery Masjid Road Bismillah Nagar 560029

Good evening I am using act fiber net basic first time in 6 months it good after 6 months I can't pay bill in time my payment got late I gone to Bangalore one to pay the bill rs.439 for one month 800 GB I conform I call them and said payment successful and the agent said ok sir tanks for the payment now it's only 15 days my account have suspended without any reason why act fiber net is scamming to has i well compliant in cyber-crime if my...
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S
shaik shaheer shafi
from Hyderabad, Telangana
Mar 4, 2024
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment not reflecting

Account no :[protected] . payment not reflecting still...
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M
Mukesh Mahindra
from Chennai, Tamil Nadu
Feb 21, 2024
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Shifting not done

I raised shifting request in ACT website for the relocated address which is roughly within 2 km from old address. Till now I didn't get any help for shifting and I am following up each and every day with customer care for help. Each time they told they will help today but of no use till now. Shifting request SR[protected]...
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Address:ASBL SPIRE, KOKAPET, HYDERABAD

Raised requests to shift ACT Connection on Friday 8-2-24, was supposed to get connected by 10-2-24, it's 13-2-24 today still not connected.
Unable to work, paid for full months internet..
Rejected ticket stating incorrect documents, I hv uploaded salesdeed and also possession paper of flat. Why is it still taking time.
They disconnect calls when we try to reach them...
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S
SreemanNarayanan43
Feb 11, 2024
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Account suspension

I have paid the internet connection bill for a period of one year.Now they have generated a bill.for OTT charges for which also I have paid in advance. Since there billing system is produced in adavance they have generated a bill for next month and now I'm told to pay the advance bill otherwise thay gone a suspend my internet connection. How can they disconnect internet connection if they have pending advance bill for the next month...
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A
AarthyK
from Chennai, Tamil Nadu
Feb 5, 2024
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Disconnection and Refund

I have been facing frequent internet disconnection problems right from the time I took ACT. Service engineer informed me that the junction box is in a driving school (next building). The shop owner switches it off and that's why my internet goes off for 5-6 hours daily. Looks like your field engineer didn't set up the box inside my building during installation.

I gave a disconnection request but Arun from your company cancelled...
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N
Nesarajan m
from Chennai, Tamil Nadu
Jan 6, 2024
Feb 5, 2024
This thread was updated on Feb 5, 2024
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Refund not done by ACT broadband

Address:Chennai, Keelkattai

There is some refund pending from ACT. I am from Chennai, called customer care more than 15 times they were not fully help to resolve the refund process. Still this is lending from last month Dec 2023.

My account number is[protected]

Refund amount: RS 2693 INR

I was raised refund request in the above account, ACT team were telling amount was sent to bank. I was also share them bank statement...
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K
krithi1912
from Chennai, Tamil Nadu
Dec 29, 2023
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Internet not working

Address:pallikaranai -- chennai

Acc.no:[protected]

new acc no:[protected]

internet was not working from 3rd december, but after considering and giving time to the service provider i have raised a complaint on dec11th and no one turned up to resolve the issue also i called the customer care
but no responsefrom them but i get a default answer of floor manager will call back .
but the act end users in my area was getting internet....
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V
Vinay2001
from Chennai, Tamil Nadu
Dec 29, 2023
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Removal of Junction Box

Address:Chennai

Hi, I have Disconnected the ACT connection on 29th November 2023 and requested for Removal of Junction box from my flat. Its been a month now still no one contacted nor removed. Customer care is not helpful. Please remove it as soon as possible.

Account No:[protected]....
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S
Sami Rahiman
Dec 25, 2023
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Account no:101013198482/A-MAX 749[10M+2M]

Address:Hyderabad

Dear Act Fibernet,

I hope this email finds you well. I am writing to bring to your attention a recurring issue that I have been experiencing with my internet connection. Over the past few weeks, I have noticed frequent disconnections, disrupting my online activities and causing inconvenience.

I have raised multiple requests through the system, seeking assistance to resolve this matter, but unfortunately, the...
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Sami Rahiman
Dec 25, 2023
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Account no:101013198482/A-MAX 749

Address:Hyderabad
Website:Consumer complaints against Act Fibernet

Dear ISP(Act Fibernet) Internet service provide,
I hope this email finds you well. I am writing to bring to your attention a recurring issue that I have been experiencing with my internet connection. Over the past few weeks, I have noticed frequent disconnections, disrupting my online activities and causing inconvenience.

I have raised multiple requests through the system, seeking assistance to resolve this matter,...
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N
Nikhil9718
from Chennai, Tamil Nadu
Dec 21, 2023
Feb 13, 2024
This thread was updated on Feb 13, 2024
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No internet connection

My customer ID is[protected]
It has been more than 10 days since we had internet connectivity, the customer care is non responsive, after my complaint in the app the resolution date keeps pushing one day after the other. This is so unfair to working individuals who depend on wifi for a living. Why does ACT have such a bad customer service?...
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A
Arjun_A21
Dec 21, 2023
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ACT | Poor Service Support

I have been a customer awaiting a solution to " Internet Not Working " " Slow Speed " issues for the last 5 days Dec 14 till today ( Dec 21). I'm patiently waiting yet for the issue to be resolved. But, the tickets are getting closed as resolved with no proper solution and i have to re-open it, . The ETR gets updated the next day every time.

No technician takes the responsibility, I have to call them to get some updates. Next...
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B
Baskar1994
from Chennai, Tamil Nadu
Dec 20, 2023
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Sr10369667844034

Address:Chennai

From dec4 internet connection is down and I have raised complaint. No one is properly responding called several times to call centre. Standard message I will receive is 48 to 72 hours they require. internet connection is working for nearby houses. It is unfortunate to see ACT no one takes responsibility to call customer and appraise what exactly issue is. When I see my status in app standard message saying that 7:30 to 9:00 AM OR 19:30 to...
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C
cruix18
Dec 20, 2023
Dec 23, 2023
This thread was updated on Dec 23, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Slow speed - multiple complaints raised - not solved yet

Respected sir/madam,

My act fibernet speed is 90 to 100mbps. I was promised a 450 mbps plan and paid the amount too. I raised the complaint on 7th december 2023. Instead of solving the issue, the service team closed the complaint by the day end. I have raised multiple complaints/service requests (Details enclosed below). But the act team is keen on closing the complaint without actually fixing the problem. I have been a loyal...
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D
dineshj8005
Dec 18, 2023
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Internet not working

My account no. is[protected]

I have paid for 6 months which around 10000rupees. Internet is not working for more than two weeks. There is no response from ACT. I need justice for this...
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A
Akanksha raghav
Dec 15, 2023
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Act is fraud company

Address:F-1/8 rajdhani park nangloi delhi 110041

I am complaint 13 December but not resolved my problem my registered mobile no. [protected] act customer care no [protected] is a time pass no. no resolved the problem is customer care plz disconnect my connection and my refund provide. Act is a back class net provide customer care no reform a call bet response rating is 5 = 0 rating provide...
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S
Soner
from Bengaluru, Karnataka
Dec 13, 2023
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Payment Refund Issue

Address:Kasavanhalli, Off Sarjapura Road, Bengaluru 560035

I have called ACT Fibernet Bengaluru to install their services in my Flat which is situated at Kasavanahalli, Bengaluru. I had selected a package where 3 months subscription need to be paid in advance which was INR 4, 195. I paid the amount along with the documentation and my Prospect ID is[protected]. The service guy came and found out that there is some structural issue and asked me to break the wall for the connection. I denied as breaking...
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R
Rajeshwari Thirumurugan
from Chennai, Tamil Nadu
Dec 12, 2023
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ACT Broadband service

Address:Karumariamman Nagar, Kundrathur, Chennai 600069

Internet was interrupted from 2 December, till now it was not resolved, No proper response from ACT simply postponing the days of resolving the issue. I have paid the current month due as well, ACT is not refunding nor not resolving the issue. Worst service EVER . Not picking up the call, if we mail, customer care person saying that it will be resolved on high priority, but they really don't know the meaning of high priority. We are paying...
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U
from Chennai, Tamil Nadu
Dec 10, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Sr1036969000264

From dec4 internet connection is down and I have raised complaint. No one is properly responding called several times to call centre. Standard message I will receive is 48 to 72 hours they require. In my apartment, there are lot of blocks with house. In few blocks internet connection is working and few not working. It is unfortunate to see ACT no one takes responsibility to call customer and appraise what exactly issue is. When I see my status...
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