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COMPLAINTS

Blackberry Complaints & Reviews

P
prasadrrane
from Mumbai, Maharashtra
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Improper servicing

Address:Mumbai City, Maharashtra

I have purchased BB9300 two months ago in which trackball,camera zooming is showing error after which i visited authorised service centre Varad Electronics in Vashi.hey have replaced new cell but still given same error.
I have lost trust on BB and i want all my money back.

Prasad rane.
[protected]....
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P
pp12082
from Mumbai, Maharashtra
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Cheated by Redington Service Centre

Address:Mumbai City, Maharashtra

Redington service centres are useless and cheats.Very recently I had a problem with my trackpad and one more key of my blackberry 9700.Except that everything was fine till than.Now I received mail from them stating that there is a water damage.Now they are giving me back phone which is not at all in a working condition.And I am not able to start it as well.I could have repaired it outside the street side repair shops are much more genuine...
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shethkunal005
from Mumbai, Maharashtra
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no reply from redington for handset problem

Address:Maharashtra

FIRSTLY I SORRY TO TELL THAT SUCH TYPE OF SERVICE IS NOT EXPECTED FROM BLACKBERRY. I have purchased new white bold 2 9700 with pin no 25DAD69E on 26/01/2011n IME NO [protected] from mumbai n i have given my handset thrice to service center at borivali (west) for various problem as follows 1) volume button problem 2)handset hanging problem n many times i have updates OS5 as ur representative told software problem 3) i had submitted my...
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anupa30
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Quality & Service issue

Address:Jaipur, Rajasthan

I had purchased after lot of research & as per my need the Blackberry Bold4(9900) on 20th Oct,2011. after few days o[censored]sage i learned to operate & Handle it.
The Problem with Blackberry is that it is very Sensitive to Software if any issue arises the operating system needs to be reinstalled. which i had to do 3-4 times. Secondly Camera Was Showing the Refreshing lines while taking the pics & images were blurred.
After...
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CHAITANYA1991
from Lucknow, Uttar Pradesh
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Complain about blackberry services

Address:Mumbai Suburban, Maharashtra

M using curve9300.just have used for around four to five months i got a problem with my track pad and display.Tough i've visited to the nearest blackberry service center which is located in Thane at eternity mall the problem was not solved.Moreover they used my phone took a long period of 15 to 20days and did damage to my handset.I request u 2please look in this matter.you can contact me mob. no.[protected]....
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Lippi Gulati
from Gurgaon, Haryana
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Battery not available in new blackberry box

Address:Gurgaon, Haryana

We have purchased 4 Blackberry 9360 handsets on the name of Dehn and were also planning to buy some more. But as the services we received from your dealer seems to be disgusting.

There is one box of handset which did not include battery. Same was reported to dealer's representative (Sonu - [protected]) who told us to contact blackberry helpline wherein I was guided back to dealer to contact their RRLC team which this dealer...
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S
sujeet mishra
from Mumbai, Maharashtra
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issue in handset

Address:Junagadh, Gujarat

Hello



I have purchased my blackberry smartphone torch 9860 1 month ago but I am finding many issue in handset. Some issue are given below-



Ø Battery Backup.

Ø Voice is not clear to opposite party.

Ø Hang Issue 8-10 times in a day.

Ø Auto speaker on while call is on.

Ø Issue in landscape mode vice versa to potrait...
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M
Mahendra Lalwani
from Delhi, Delhi
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False claim of Repair charges

Address:Delhi

Blackberry will go down in History Soon. The Indian Outsourced service center has started fleecing customers at their will. As usual this is was my third blackberry whose charging plug got ripped from the PCB and when went for repair the support center bluffed that water has seeped in and they will charge 12000 Indian rupee or 220 US$ for a phone which is available in the open market for 10,000 Rupee. and I went to local shop and repaired...
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PUJA HIRA
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

faulty handset

Address:South Delhi, Delhi

With immense frustration I am posting the complaint for the second time for a faukty handset!!!

I had got a new handset after going through the below mentioned harassment in the first week of oct and now again on 18 nov 2011 I have faced the same display issue and the handset has been returned for repair. The work order no is DEL/BB/11/18320. This is my fifth visit to the service center within 9 months of buying the phone.I...
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P
priyankakatariya
from Mumbai, Maharashtra
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Within 3 months phone not working

Address:Maharashtra

I have purchased a blackberry phone 9300 from a stupid store called mobile point in vile parle and at the time of purchase they said that if there is any problem then you can come to this store back and we will send it to the store.

But now when there i a problem they completely refuse to accept the fact. This is shear cheating. We have bought so many phones frm them and nw wen there is a prob they fail to help us
br...
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M
Mussa Ali
from Mumbai, Maharashtra
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Non Repair Under Warranty

Address:Mumbai Suburban, Maharashtra

I have purchased a Blackberry curve 8520 on 9 July 2011 from The Mobile King in Agra (India) From 20 Oct'11 however it started giving problem wherein I was not able to dial any number & the key pad was behaving erratically. however soon i noticed that it worked properly automatically but then faced that same issue after 5-6hours randomly... Then I visited the Vashi (Navi Mumbai - India) service centre of Blackberry on 8 Nov &...
+1 photos
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T
tuk tuk
from Gurgaon, Haryana
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i want my money back

Address:Delhi

i want my money back because
1st time i talk about BBM
i recharge Rs 100/ they said me it for 1 week dan my 1 week over and again my Rs100 as been cut for my balance they dont told me dat after 1 week my Rs100 will again cut for my balance i want my 100rs back...
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D
delsonkv
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

No proper response

Address:Faridabad, Haryana

fromDelson [protected]@gmail.com
tosivakumar.[protected]@redington.co.in

[protected]@redington.co.in

dateFri, Oct 21, 2011 at 1:56 PM
subjectRe: FW: Problem with Handset (Reminder 3)
mailed-bygmail.com

hide details 1:56 pm (2 days ago)





On Wed, Oct 19, 2011 at 12:00 PM, Delson <[protected]@gmail.com> wrote:

thanks...
+1 photos
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A
Anilksuman
from Delhi, Delhi
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Issue in blackberry handset

Address:South West Delhi, Delhi

I purchased a blackberry mobile handset (Model 8320) from Gizmo E Bazaar Pvt. Ltd. On 1st June 2011. Only after few days around 40 days charging of the phone automatically stopped working. jack of the mobile stop working. Therefore I visited to your service centre in Sahara Mall, Gurgaon and got to know from the service station incharge that charging jack of the handset is not working. The service centre guys told me that this part is not...
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J
Jagatjit Singh
from Delhi, Delhi
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Blackberry 9105 handset Complaint

Address:Gujarat

My Mobile Number: [protected]
IMEI no. [protected]
Work order AHM/BB/11/03637
Purchase Date :- 27th April '11

Its with utmost regret and pain that am writing this note to you....I am using Blackberry handset since last 6 years but this time I had made an unfortunate decision of
buying a Blackberry 9105 bearing your brand....

The problem are :-
1. Charging port is...
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B
bharatgajria
from Nashik, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Display not working

Address:Nashik, Maharashtra

I bought Black Berry hand set in April 2011 and the display stopped working last week. I have given it to Service Center but they say I have to pay for it even if its covered under warranty until company certifies that this is within warranty. I have produced the bill to service center and demanded replacement which they refused. I asked for Standby cell phone which was not available.

Please help to recover replacement from...
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A
abhi012
from Mumbai, Maharashtra
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no voice

Address:East Delhi, Delhi

Sir i buyed B.B 9810 on 30th sep 2011 in evening and problem arises on the same day.

Problems-
Handset looses its voice means when any call comes the phone doesn't ring & if i pick up the call i cant able to listen any voice & the other person on the other side also can't hear me & when i restart the phone with removing the battery then it works for some time & then same problem comes again.br...
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A
amit speedy singh
from Gurgaon, Haryana
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Blackberry is a Branded company but doing Fraud in India

Address:Delhi

Dear Sir,

Myself Amit, I am honour of blackberry 8520 Curve. I purchased the handset last year in the month of July with 18 months warranty but my handset started giving me trouble in the month of May then I visited to the Blackberry Service Center Lajpat Nagar [ B-32, Ist floor ] they took my handset for 10 days and after that giving me the status that my handset is out of warranty bcoz unauthroised work done on PCB.Who has...
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S
surendra108
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

complete dead

Address:Pune, Maharashtra

dear sir / madam,

i surendra kulkarni am applying in your reputed organisation .


i have purchased 1 blackberry phone form you with the reference booking id / code : [protected] , my order no 234305 , the material dispatched on 28/7/11 by first flight the amt paid 5298

the said mobile is not at all working . the incoming calls and outgoing calls are not working , even battery charging is...
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sandeep77661
from New Delhi, Delhi
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

mobile phone

Address:East Delhi, Delhi

Dear Sir,

I am very much embarrassed to again inform you about the problem existing in ma handset, Blackberry 8530 CDMA.
I purchased this phone in the month of April from a Blackberry store. After 2 months there existed a battery back up problem in this phone. The handheld frequently got heated up in while charging within an hour and the time it was on charge it showed complete battery with 100 %. After the removal...
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ashoksenior
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Poor & very Expensive Service of Blackberry Mobile

Address:Gurgaon, Haryana

I have Purchased a Blackberry Curve 8900 some 14 months back, I am very happy with the blackberry handset because performance is also good. One day when i woke up early in the morning and see that my blackberry screen has gone white & i am unable to see anything in it. I went to Blackberry service centre, they submit my mobile and says this is in warrenty & we will return after 7 days. But after 4 days hey called me and said that...
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shailendragoel
from Allahabad, Uttar Pradesh
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Pathetic replacement policy

Address:South Delhi, Delhi

My mobile track pad stop working in 25 days, inspite of replacement paper submitted to concern distributor , yet not recd in last one week. M i supposed to have no. of mobile i[censored]sing blackberry?
Pathetic contact process. they don’t have any office address or phone no or mail id to escalate the compliant. Pls help in getting my replacement immediately. And also help in changing their replacement policy, which should be customer...
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S
sagar004
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

TrackPad Problem

Address:Pune, Maharashtra

Hi Everyone,

I am here to say bad about the experience that I am getting from BlackBerry service center. I bought BB curve 8520 2 months back and now I am facing trackpad problem (known problem with BB) as it continuously scrolling up. I went to Vijay Sales Chinchwad from where I bought my phone they gave me address of BB service center which is Pimpri ( Galaxy Services). I asked them to get my phone repaired but they...
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Archit Mehra
from Kolkata, West Bengal
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poor and pathetic service

Archit Mehra
I (archit mehra) had recently bough a bb 9900, thinking that after paying almost 32000r.s i will get to use the handset. After buying the handset after 3 days it suddenly started to crash every 10 min, both the speakers just refuse to go on. I sent it to a near by bb service center Redington India Ltd. They said i will get a replacement certificate within 24hrs, which i did. i took the certificate to the dealer and he...
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SHILPI SHALINI
from Mumbai, Maharashtra
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FALSE COMMITMENT -SCHEMES & OFFERS

Address:Pune, Maharashtra

BOUGHT BLACKBERRY CURVE 8520 FROM MOBILE STORE,
ADDRESS-JEWEL OF PIMPRI SHOPPING ARCADE, KAMALA CROSSING RODE, MUM-PUNE ROAD, PIMPRI-411017, STORE NO-1041 ON 13TH SEP 11'. AS PER THE ENQUEIRY I WAS PROMISED FOR 2 MULTIPLEX TICKETS CONFIRMATION WITHIN NEXT 48HRS FROM THE DATE OF PURCHASE.

TODAY IS 19TH SEP 11', I TRIED CALLING UP ON YOUR TOLL FREE NO.:[protected] FOR CONFIRMATION & STATUS, BUT UNFORTUNATELY...
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sandeep77661
from New Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

BLACKBERRY 8530 CDMA

Address:New Delhi, Delhi

I HAVE PURCHASED BLACKBERRY 8530 HEANDSET IN THE MONTH OF APRIL, 2011. AFTER TWO MONTH AGO IN THIS HANDSET A BATTRY BACKUP PROBLEM & HANDSET HEATUP DURING CHARGING.
I HAVE SUBMITTED MY HEADSET IN LAJPAT NAGAR SERVICE CENTRE , NEW DELHI .THEY SUBMITTED MY PHONE FOR 10 TO 15 DAYS. AND AFTER THAT I HAVE RECIVED MY PHONE THEY TOLD ME BOARD HAS BEEN CHANGED BUT AFTER 4 -5 DAYS I HAVE CHECKED BATTERY PROBLAM WAS SAME AND AGAIN I HAVE...
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k_james_s
from Mumbai, Maharashtra
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Handset not working

I had brought a Blackberry Curve 9300 Phone on 25th July 2011 from Papilon Digitek, Thane, Maharashtra Tax Invoice No. 11296.

From the 18-19th day the blackberry device has started to get automatically shut down. It may go in for a Nap when some one calls, or when u are typing a message or when it is in idle condition....

And then we have to take out the battery and refit the same only after that it restarts.br...
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lalit0843
from Ludhiana, Punjab
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

service center

Address:Gautam Buddha Nagar, Uttar Pradesh

i m Lalit Bansal. i have blackberry 9300 curve 3g mobile hanset. It stopped working so i submit my handset to satyam communication(blackberry service center) ,sector 18, Noida, Uttarpradesh. They had my mobile for 10 days. after 10 days they said we cannot repair your mobile because it has moisture in it. They make my mobile out of warranty. I purchased it 8 months before. It is the handset fault. They are not repairing my mobile.. please...
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Prabhjot Nanrey
from Sultanpur, Punjab
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Blackberry services

Address:Chandigarh, Chandigarh

Dear Sir

Greetings

My name is Prabhjot Singh. My cell no. is [protected] and I am from Chandigarh - PUNJAB. I activated blackberry services(Rs.399 Plan) on my BB 9800 on July 27,2011 at 7.30am. Till yet I am unable to have edge in capital letters means I am unable to use BB services. I called BB idea helpline ([protected]) no. of times but every time i got a diff. answer and suggestion as below:-

1....
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Partha22
from Gurgaon, Haryana
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Service issue

Address:Haryana

Hi All,

I want to keep it short, this is regarding the Blackberry Service Center, Gurgaon in City Court, Mehrauli Gurgaon Road, "Redington India Limited" through which Blackberry provides services in India. I gave my blackberry phone two months after purchasing with ' Enter Key & Handsfree Jack problem", they kept the phone for more than one week after returned me the phone with no change in status rather...
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