Idea Cellular Complaints & Reviews

Respected sir/mam,
My name is mahibala my mobile number ([[protected]) was under Aircel and later I ported it to idea. Now the problem is the number got deactivated due to non usage (I went overseas) and not it's been moved to the parent operator ie., Aircel.i can not get port number and reactivation Also Aircel network shutdown Because of which I couldn't get back my number.
I've been trying to reach out the customer care number...

To
The Consumer Grievance Redressal Forum
Subject: Formal Complaint Regarding Fraudulent Commitment, Mental Harassment, and Loss Due to Undelivered SIM Card (Order ID: DCHD[protected])

Dear Sir/Madam,

I am writing to formally lodge a complaint against Vi (Vodafone Idea Limited) for the unprofessional and deceptive handling of my recent SIM card order, which has caused me significant mental distress, financial loss, and a complete breach of trust.

Details of the Incident:
Order ID: DCHD[protected]
Service Requested: Vi Postpaid SIM
Date of Order: March 21, 2025
Customer Name: Sourabh Anant
Contact Number: [protected]
Delivery Address: 11 Rishi Valley, Vaishali Nagar, Bhopal, Madhya Pradesh – 462003
Email ID: [protected]@gmail.com
Despite repeated follow-ups through customer care channels, I was consistently given false assurances over multiple days that the SIM would be delivered "today." This continued for over ten days, causing immense inconvenience and disruption to my communication needs.

On April 5, I finally received a call informing me — quite casually — that due to some “unfortunate reason, ” my order had been cancelled without any notification or prior consent. No explanation, escalation route, or official email contact was provided. Worse, I was told that no further help could be offered, and I cannot speak to any senior official.

This is not only fraudulent online commitment but also a direct violation of consumer rights and ethical business practices. I feel severely harassed, misled, and mentally stressed due to:

Repeated false promises and lack of transparency
Wasted time and effort following up
Financial impact due to delay in activation of required services
Emotional stress from the lack of accountability
Complete failure in grievance redressal mechanism
My Demands:
A formal apology from Vi for the mental harassment and inconvenience caused.
Compensation for the time lost, emotional distress, and financial damage.
Strict action against the negligence shown by the service provider.
Immediate review of such misleading business practices and systemic failures.
I request the Consumer Forum to kindly take serious note of this complaint and initiate action against the concerned company to ensure justice and fair treatment for customers like me.

Thank you for your attention to this matter.

Sincerely,
Sourabh Anant
Mobile: [protected]
Email: [protected]@gmail.com
Address: 11, Rishi Valley, Vaishali Nagar, Bhopal – 462003

As I reached patna, bihar. My cell network is not working at all, could you please consider it as the urgent issue and help me solve it as soon as possible as my most of the work is handled my this number.

Thanks and regards
Aakanksha kumari...

Hi,
Idea callers team please open my idea no - [protected] unlock ..critical issue for locked my number ..please open immediately....

I would like to switchover from idea to other service provide due to bad signal.
I am trying many times to port from idea to other service provider is not allowing. My mobile number is [protected].

i am receiving the below message

UPC cannot be generated as there are subsisting contractual *obligations with your service provider. please contact your service provider for further assistance

Masage, incoming and out going is stopped.

Issue me upc number. I HAD GONE their office but they not issue me upc number and I i allready contacted to customer care

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

There is only two sim allotted to my adhar...

Without any fault showing no service i tried every way to fix it but same problem when i called to customer care she was saying your sim got damage/corrupted so visit to store to replace the sim by paying charges but i'm not understanding if it's my fault i will ready to pay but without any reason why i have to visit store and replace the sim idea should delivery the replace the sim at my door step.

My idea prepaid sim is not working in UAE (Dubai), which was working till yesterday. Now no network is showing up. I need to get this active asap inorder to get the OTP on this number. The sim is active till 21 August 23
Kindly help me on this. It will great.

Name - Vaidyanathan KS
Idea mobile no [protected]

Dubai contact no. [protected]
Email id : [protected]@gmail.com

After the merger with vodafone, its difficult to contact someone there for PF related to idea cellular days

need contact for PF withdrwal in idea cellular

From the past two days, My idea sim is network is not giving any signal, Please kindly check and verify why it is giving this type of disturbance and call drop is also occured. And I had already recharged my 84 day plan.

Please note that I've been using my VI number [protected] since 2015.
It has been continuously active since 2015 and the plan validity of my last prepaid recharge plan of 84 days was up to 4th June.
Suddenly my Number stopped working on 19th May. There was No Network, No Incoming, No Outgoing - completely Blank & on enquiry from the VI Gallery, I was informed that my number was disconnected for want of KYC & further that the number could be activated only if I opted for Postpaid Connection under Family Plan with an additional New VI Connection.

I was made to pay Rs.100 for reconnection charges or SIM replacement charges.

After that I received a call from Customer Care & I narrated the whole saga to the Customer Care Representative. He assured me to help in this regard & helped me in processing the online application for
'POSTPAID TO PREPAID' migration. I also made an Online Payment of Rs. 479/- towards activation of the PrePaid Recharge Plan with a Validity of 56 days for the Successful Completion of my application.
The Screen Shot towards acknowledgment of the above procedure is attached herewith for your kind reference.

After going through the above ordeal, my number is still not working.
It has been 20 days and is still in the disconnection mode.

I have never activated any services from idea, but automatically VI activating services in behalf of me, there is total 35 deduction 2 VAS activated one is Handset inbuilt games 25/- and the second one is Telsync games 10/- . Please take strong action against idea.

I've been attempting to get back my funds from this site for several months, but I've been encountering errors. I strongly advise against depositing your money on this site. I was able to recover my money thanks to Durafox Tech, I came across their services via Google, and they assisted me in regaining access to all my funds.

My idea network has completely vanished from morning and I need the network. Without network we cannot even submit complaint in idea website. Or app

I recently recharged my sim [protected] and again made another recharge yesterday but the sim is showing out of service. This sim is connected to my Adhar and pension account. I need my sim to be reactivated at the earliest. Please provide assistance.

Old document and I'd rummy cicrle and old number block old number document and I'd transfer new phone number transfer

Hi
My idea sim is not working in uae.
My number is [protected]
My uae number +[protected] Al Qusais Dubai
My name is Joseph Andrews

Please help.

It is not connecting to any other networks in uae.

Hi
My idea sim is not working in uae.
My number is [protected]
My uae number [protected]
My name is Joseph Andrews

Please help.

It is not connecting to any other networks in uae.

HI, I have upgrade idea sim from 3g to 4g in vi care retail store in Hyderabad and they have charged me INR 150 for just upgrading the SIM. when I reached Vi care support team over twitter, they informed me it was not right way to take money from customer and its free of cost for SIM upgradation. On the token of inconvenience caused to me they promised to provide a coupon of INR 100 and assured me that these kinds of issues will not be repeated in future instances. After couple of days, I have waited for the coupon/reward from them, but they literally ignored my request and not response from them. Thought this forum is bit help full and raising complaint here. Help me to get the issue resolved.

Thanks,
Saikumar