Indraprastha Gas Limited [IGL] Complaints & Reviews

Gas is leaking please come on emergency basis....

Hi Team,

My IGL BP number is [protected]. This is with reference to the flat no. 406, Radhika apartment, Pocket 1, Dwarka, Sector-14, Delhi.

I raised a request to stop the connection as there was some work going on in the flat. I raised the request for connection restoration and I was given a bill of circa Rs. 4, 200. All the parts added were old. Also, why am I charged so much for the pipe connection? When the...

My name is Vimal Prasad Yadav and my IGL BP number is [protected]. Sir, even in March-April 2023 last year, the bill was not sent, about which I had complained, then you said that the bill must not have reached by mistake, whereas in March-April last year no one came from you to take the reading, so how could the bill be sent. At that time IGL had made up so many false stories to hide its mistake. And even now you people are doing the same...

I am a working and currently single housemaker woman. I have applied for the PNG gas connection in the IGL in last december, 2023. Since then, + till now, dt 29.03.2024, the gas connection has not fully completed.
The company workers did not least cooperated with the installation procedure such as early or later in working days or on Sundays. They call at mid of working days for the installation and when I ask for mine feasible timeline,...

Not any point is empty for light motor vehicles
No action taken even after complaining to igl pump manager...

I have applied New PNG Connection for which I have submit My documents, MY BP No is -[protected].
I have applied on[protected] but still waiting for an update.
Please chk and confirm.
Regards
Sourabh
[protected]...

Without discussion with house honour, your team installed the gas pipe line and even very bad installation done by stupid guys....

I had applied for a new pipeline gas connection on 17.07.2023 and after a successful payment the BP No. generated was [protected] for the address F-4/18, Model Town-1, 3rd Floor, Delhi-110009. It has now been almost 8 months and the IGL officials have done nothing. Despite repeated calls to their customer care no redressal is being given and only fake assurances are given. They have taken the money and re just sitting on it....

This has reference to my BP No. [protected] installed at flat no. 131, Rainbow Apartments, Pocket no. 6, Sector-12, Dwarka, New Delhi.
This is to report to you that the pipeline for PNG connection granted to Flat no. 122 has been installed in an absolutely illegal and dangerous manner. The said pipeline goes over terrace boundary wall of my aforesaid flat. IGL contractor or authorities never sought my consent for affixing the pipeline...

I'm writing this complaint to express my extreme disappointment with the service at IGL. I applied for the new connection on 14th Nov, 2023.

and today marked as 3 months overdue for my request. I've made more than 50+ calls during this time, but every time, the team kept me giving false excuses or promises.

The feasibility has already been done 1 month ago. but the customer care team keeps me hanging towards...

Hi,

I have taken a new IGL connection in Oct'2023,
After 1 month by multiple follow-ups and request to customer care they installed Meter at my flat.

Now 3 months have completed of Meter installation but still my connection not activated.

So poor service by IGL in Delhi/NCR, also customer care is not supportive. If you raise any request at customer care, then they closed your request by...

IGL has been doing fraud in my billing either intentionally or internationally.
First a faulty meter was fix in our apartment which started rolling even before they supplied gas to us.
Then we got that fixed and their executive mentioned to us that we will adjust this in your bill by keeping the starting point at 6.6 units. Now the bill came, there was no adjustment. We paid it out of courtesy as it was then supposed to be fixed...

From Usha Kanwar 170 Sahyog Apartments Mayur Vihar Phase I Delhi 110091 Mobile No. [protected]
BP No: [protected]
I have received an arrears bill for Rs 1177/41 which shows that I have defaulted on payments of two bills for months of October and December 2023.
The fact is i have made two payments by cheque against these bills and the receipt of these payments is reflected in my PNB bank passbook.
Here are the details...

We have paid all dues and bill,
But nobody turned up for restoration despite repeated chasing.
It was disconnected rudely without informing the parents & in the presence of the minor child.
Link for penalty generated in 3 days despite repeated reminders.
It has been paid, pl see attachment.
but no action was taken urgent necessary action for the restoration.
few months before IGL person taken 3000/-...

Control room IGL, Dharuhera Cont. 844**88599 Never support call and never resolve the problems of customers...

Gas smell felt despite all gas stove nobs closed. Pl get it checked and repaired...

A REQUEST FROM SENIOR CITIZEN FOR SPEEDY ACTION

ENCROACHMENT ON COMMON AREA BY ILLEGALLY COVERED THE MANDATORY OPEN SPACE BY GROUND and FIRST CO-OWNERS AT
E 275, EAST OF KAILASH, NEW DELHI
TAMPERING OF IGL COMMON GAS PIPELINE

With reference to the captioned subject, we advise we have sent upteen emails since May 23 but no response. Atlast we could get support from the helpline team. The IGL...

We requested on 9 of Nov for the connection the customer care said it will take 3 days. Today 3 days have been passed they haven’t come for the connection. We haven’t made food for past 3 days and Now are saying it will take 3 more days, plz solve the problem quickly...

In reference to BP No.[protected] pertaining to
PNG connection at SG-3/401 4TH FLOOR SAYA GOLD AVENUE
INDIRAPURAM
VAIBHAVKHAND GHAZIABAD 201014.

Even after one month if follow-ups installation is not yet done in my flat. Pleaee expedite....

We have closed our restaurant in September and requested Termination of Gas Connection #[protected]. It’s been close to two months but no action is yet taken. I am following up with different gl teams of ghaziabad like sunny gautam from marketing, Mohammed Salim, Kuldeep and ankit from operations. Everyone is passing the ball to each other. Now I have left no other option other than going to consumer forum....