Customer Care



 sujit sadhu on Jan 11, 2011
I was travelling from delhi to ludhiana on 7/01/11. i have paid Rs1000 (one thousand) as advance ticket for luxuary bus with heater,push back seat etc. but they (authorities in delhi) informed us that bus is out of order and arrange one mini bus(?) with insufficient space to seat (sleeping is impossible), no heating arrangement, no pushback seat. 8 hours journey was horrible in cold night without sleep. four to five passenger refused to travel but due to no alternative arrangement we had to travel on that bus....
Complaint comments Read comments [20] Complaint category Public Transportation

INDO CANADIAN BUS SERVICE — below par service, bad buses

 Aditya Kini on Dec 1, 2011
10 of us just travelled from Delhi to Jalandhar and back on the Indo Canadian bus service. There were a number of problems with the trip -
1. Non issue of tickets - The indo-canadian people at the indra gandhi international airport (pillar 16) refused to give us tickets after we paid the money. They kept saying that the system was "slow". We later boarded the bus, but they still did not give us the tickets when we asked for it! It looked like they pocketed the money.
2. Old buses - Both the buses were very old and had uncomfortable seats and poor suspensions. Coming from...
Complaint comments Read comments [2] Complaint category Travel & Vacations

INDO CANADIAN BUS SERVICE — Bus is departed 1.30 late , BUS is change by Volvo while booking in Mercedes , Behaviour of StafF is not proffestional

 Jagatusv on Jun 9, 2015
* I booked my ticket in Mercedes bus but when I check in he give me seat in Volvo. It means their is no meanings in which bus I booked the tickets. * Bus is departed 1.30 hour late it is also against the professionalist. Means no values passengers time * Buses staff is very rude because when I asked to depart the bus on time he told me u are not seen buses are standing in front....
Complaint comments Read comments Complaint category Government Organizations

INDO CANADIAN BUS SERVICE — Poor Service, Exhorbitant Charges, Rude Staff

 Sangeeta Thapa Jai on Dec 31, 2013
I used this bus service to travel from Delhi Airport to Ambala on 23 Dec 2013. The conductor refused to keep my luggage ( Only one single rucksack weighing 12 Kg as weighed during check-in while boarding my flight at Cochin Airport since as per him the luggage hold floor was damaged.The bus looked good on the outside but inside it was a total dump. Many other passengers like me had to take their luggage into the bus making it inconvenient for all. At Sonepat Haveli where the Bus halted for refreshments the driver insisted that everyone get off the bus. When one old gentleman expressed a desire...
Complaint comments Read comments Complaint category Public Transportation

INDO CANADIAN BUS SERVICE — Poor service, Misrepresentation

 friendz101 on Feb 23, 2011
Indo Canadian Bus service is a Scam. They show nice new buses in pictures and website but operate shoddy, worn out old buses with no comfort from Airport. They misrepresent departure times and wait till bus is full of passengers before departing. The charge of 1000 rupees is a fraud for the service they provide. Passengers should be made aware of their shoddy buses and scam .
I travelled on February 7, 2011 from IGI airport to Ludhiana. I arrived at the airport in the morning and was told AC bus will take us to Punjab leaving at 6 AM. I waited with ten other people till 7.30 when a dilapidated...
Complaint comments Read comments Complaint category Public Transportation

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