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Lifecell International Complaints & Reviews

Lifecell International - poor customer service and false promises

User
 smash on Mar 16, 2011
We have taken lifecell package for preservation of cord blood/tissue for our son. Just after the money was paid the services of lifecell were found to be very poor. Till now, we have not been provided with legally signed contract for preservation of the cord blood and tissue. On calling the local sales person Mr. Abhishek, we get only excuses and now they are saying that their is no such contract !!.
We were promised 6 months validity of free Kaya Skin coupons, however the coupons were given with 2 months validity. Till date, replacement has not arrived.
The company claimed that we...
Complaint comments Read comments [10] Complaint category Health & Beauty

Lifecell International - Reg.BabyCord Duo Plan [Aware to Choose Plan]

User
 Karthikeyan A
Hi,

Kindly ensure scheme & EMI payment structure before you save your babycord duo with lifecell (i.e. lifecell international).
Make ensure to those people, to afford to switch you to plans (i.e. to reduce price or upgrade to new scheme).

What i want to people who go with lifecell is: kindly ensure the payment/scheme which would be adapt to new one they introduce.

Because, how i affect by it, follows.

i'm joined in the plan " SUPER SIMPLE PLAN (One-time 24 EMI) " for "BabyCord Duo". Enrolled on Aug'09.
Complaint comments Read comments [9] Complaint category Health & Life Insurance

Lifecell International - Poor service and inconsistent fee packages

User
 dalmia.shilpa818 on Apr 22, 2011
Dear all,

This is bring to your notice that Lifecell is one of the worst companies in terms of service and commitments.At the time of closing the deal they show a very rosy picture to clients but after sales service is very very poor and there is nobody to listen to clients.

I got my baby's stem cells preserved with them in July 2010, but till date i have not recieved any documents or reports Even after repeated calls to chennai, i am still unanswered, now i doubt whether by baby's cells were even preserved or not, it is also known now that they have reduced...
Complaint comments Read comments [6] Complaint category Products & Services

Lifecell International - Bad Customer Service

User
 Concerned Parents
Hello,

This is with regards to post collection customer service by Lifecell International, and pertains to a really simple issue that Lifecell employees could have easily resolved had they been a little bit diligent. Per contract, the sales representative mentioned that Lifecell would collect the blood sample at the time of delivery, send the blood and tissue sample to Chennai for processing and preservation, and provide a blood and tissue preservation certificate within 45 days to confirm that the sample was in order. Though the sample was collected on time and a tissue preservation...
Complaint comments Read comments [6] Complaint category Health & Life Insurance

Lifecell International - Customer Referral bonus not received (CRM no. 092700002)

User
 Bhavna Madan
Dear Sir / Madam,

Reference: Client Enrollment Form and Agreement dated January 2009 (CRM reference number 092700002) in the name of Bhavna Madan.

We were referred to the LifeCell benefits by our friend Ms Pallavi Ray - CRM No. 061200145 and accordingly we got ourselves enrolled under the program vide agreement dated January 2009. At the time of entering into the agreement,we were informed by the Company's sales executive that the referrer (Ms Pallavi Ray - CRM No. 061200145) would be entitiled to a referral bonus of Rs. 3,500/- however till date it has not been...
Complaint comments Read comments [5] Complaint category Hospitals

Lifecell International - Terrible service

User
 prashanth.c
Hi,

My CRM no-100703268.I became a member of lifecell in June 2010 after making an initial payment of 5700.Iam yet to receive the welcome kit and contract papers till date despite calling their customer care numerous times.Everytime they say they will get back but never get back.I have spoken to one of their employees Ms Manjusha who sits in Mumbai several times but in vain.There is absolutely no response whatsoever and I seriously doubt if my sample is even preserved.Iam frustrated with my decision of opting for lifecell and dont recommend this organisation to any parent.
Complaint comments Read comments [3] Complaint category Products & Services

Lifecell International - EPF not received yet

User
 Selvaret John Christy
Dear Madam/ Sir,

I have not yet received my EPF settlement as yet. The company says that the PF claim forms has been sent to PF office.

Request you to kindly let me know the status.

Selvaret John Christy
TN / 60778 / 265...
Complaint comments Read comments [3]

Lifecell International - Want to choose stem cell bank

User
 sandeeppatil14 on Dec 18, 2011
Hey,

My wife is expecting and we have decided to bank the stem cells. However, we are confused between various banks which have presented to us like Lifecell and Cryobank. Pricing is more or less same. Am not able to decide on the technology available. Few things that I think are critical for this decision are:

a) Quality of the facility and location
b) Technology
c) Surity that sample will be processed and not misused
d) After sales service- particularly for collection, reports and god fordbid, for retrival
e) Agreeement quality without...
Complaint comments Read comments [2] Complaint category Health & Beauty

Lifecell International - payment deducted even when service is not opted

User
 Jeegar Baria on Oct 29, 2011
Dear sir,

my wife was pregnant and we were looking for cordblood banking serivce, we have decided to go for lifecell international, but later we decided not to opt service from lifecell due to improper service issues informed to me by my peers. however we have already filled the contrat form and ecs documents for installments, hence we informed life cell to cancel the contract, we have also received a call from their call centre regarding the payments but we informed that the serivce is not opted and they should not proceed with ecs installments. however they ignored the request and...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

Lifecell International - Unauthorized transaction from my credit card

User
 *ihatescammers on Feb 22, 2014
I am one of hundreds who have fallen for the "30 day free trial" advertisement. There is no fine print on the advertisement and no fine print included in the package I was sent. In the mail I received the free tube of Lifecell cream with a single page pamphlet stating how this product works, that it all. I then received a nasty surprise when I realised that Lifecell has taken out over $200 AUD from my account without notice or my authorisation, I did not receive an email to confirm this either. I believe this company is a scam and needs to be reported to consumer affairs....
Complaint comments Read comments Complaint category Health & Beauty

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