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Luminous Complaints & Reviews

M
Mausam Ojha1
Sep 16, 2022
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Luminous is selling fraud products in India

Luminous is selling fraud products in India. I took 1 icruze 5000 with 4 batteries and it's approx cost is 65000 . After luminous refused to install it, the product has now stopped working after 2 months and is given 30 mins of backup with 4 batteries. Company have no technician to fix it or replace and they are saying that It starts giving backup after 2 or 3 times of full discharge. Also saying that 4 batteries normally will give me 7 to...
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A
Agtrajpoot
from Fatehpur, Uttar Pradesh
Jun 8, 2022
Jun 8, 2022
This thread was updated on Jun 8, 2022
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Damage battery not replace by luminous

Address:Village chhitampur majare akupur, Post haswa

Luminous ki 150AH ki damage battery di gyi hai jiska power backup 1 se 2 hours hai . Bar bar complain krne ke bad 3 br luminous ke engineer ne visit kri aur bataya ki apki battery ka ek cell damage h but hme koi writen documents nhi diya aur bolte the ki aap dealer ke pas battery le jao vo fir se service center me check krege aur hmne dealer ko battery dekr aye ek hafte ke bad dobara se vhi battery hme di gyi aur hme bola gya ke problem thik...
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S
suggisetti
from Eluru, Andhra Pradesh
Mar 11, 2022
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Luminous battery leak

Past 1 month we fallowing with luminous service agent regarding leakage from battery,

Service engineer do visit 2 times and confirm no damage but leakage found

Same I communicate to Vijayawada service branch manager they said leakage issue is not related mfg defects and said company is not responsible...
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J
jyoti rajesh
from Delhi, Delhi
Jun 17, 2021
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My complaint is not rectified

[protected] is my complaint number...
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R
Rachen
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Luminous Solar PCU 3.75 KVA

Address:Bangalore
Website:www.luminousindia.com/solar-package

Dear Luminous team,

LET ME EXPRESS the frustration from the WORST EXPERIENCE from Luminous India ever since we bought your product SOLAR UPS 3.75 KVA as per the advice of Mr. Lokesh[protected] of Luminous India recently.

We bought this UPS from Luminous India online as per the guidelines of the above mentioned person who does least bother about customers after payment is completed. We got the 3.75 KVA...
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I contacted customer care and service center regarding problem with inverter but after 26th day i didn't get service....
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D
Dinkar Tandale
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Inverter NOT CHARGING

Dear Luminous Team,

Luminous inverter is not charging battery,
I humbly request you to take it on an urgent basis and help me in getting it repaired at the earliest.

Product Name :- Sine Wave UPS
ECO VOLT + 1050/ 12 V

16JB05C1266209
H5J414F1024282...
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D
dullypal
from Raebareli, Uttar Pradesh
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inverter do not take charge battery

Address:M N 8009994066 Larpur chhivna, asvi, mangalpur, Kanpur dehat, up, 209310
Website:Inverter do not charge battery

Inverter do not take charging battery
My luminous inverter do not take charge battery since last 25days automatically
Now i am very upset and afraid

Please solved my problems quickly as well as possible and solved my problem as priority base
I am proud of your company product but now i am very afraid and upset because your product do not work prop...
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S
Shivpandey26
from Kolkata, West Bengal
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luminous inverter product parts issue

Address:Arya Kanya Path, Dakhin Tola, Siwan, Bihar, 841226

I am using luminous inverter.in jun i rise a complaint about product and service person come and change the mother board. After one month again same issue happened and i complaint to costume care. Again server person come and said your mother board is not working. You need to again pay for motherboard. So there is any rule how these company survive in market. They use duplicate parts. No one is there to listen customer issue instead they...
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Address:Medziphema, 797106

Dear sir/ madam, i have bought an inverter on 26/07/2018 through luminous online website. The product was delivered after 50 days. After receiving the product i tried to register warranty online as per their protocol. It's going to be more than a year but i am yet to receive my warranty card. I have given up trying their useless customer care. Kindly help....
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N
nitin5682
from Delhi, Delhi
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problem in charging of inverter battery

Address:New Delhi, Delhi, 110045

I am nitin goyal from mahavir enclave. I have registered complaint regarding luminous inverter and battery on saturday (04.05.2019). My complaint no are [protected] & [protected]. Technician visited to my home on same day i. E. 04.05.2019 and he told that there is a problem in the battery and it needs to be sent to service centre. Their delivery person will come and pick it in next 24 hours. However, despite more than 72 hours, nobody came...
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A
Al-Gousia College of Computer & Technical Education
from Mumbai, Maharashtra
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inverter submitted for service under warranty

Address:Bilal akbar dar handwara, 193101

I have submitted inverter 2250 pro for service under warranty 3 months ago and the service center of luminious namely digital world baramulla j&k is still unable to deliver the product/service. As they have tried all the options which they have like they send it to their main center or wearhouse in jammu and took almost a month but the problem remained same. Now i request company please look into the so that either provide me the new one...
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Mahisanjeev
from Muzaffarpur, Bihar
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muzaffarpur service centre behaviour is very bad

Address:843126

Sir,
Koi v work time pe hota nai h,, or na koi well trained engineer h na bt karne ka tarika... His wajh se daily naya naya paresani ka samna karna par rha h... Service centre ka koi v staff ka behaviour thk nai h customer se bt karne ka koi tarika nai h inlogo k paas.. His wajh se company ka bahut badnami ho rha h... Jis wajh luminous ka product sell karne me paresani ho rha h
Pls in cheejo pe dhyan diya jaye warna bahut...
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V
Vishal_052
from Delhi, Delhi
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order #100003998

I would like to draw your attention towards the order i placed on 19 of aug 2018. The product is still not delivered. There is no change of status from the date of purchase. I have tried contacting the customer service but such a pathetic response. As a consumer i feel quite dissatisfied with the kind of support luminous is providing. I have not received a single update nor a call for the same. I need this to be high-lightened to the above...
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N
naveen2905
from Bengaluru, Karnataka
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repeated failures of the inverter & hopeless service

Address:574325

Dear all

The Inverter i purchased was 850Va-Ecovolt. The first year it was alright. In the 2nd year; started repeated complaints. On 30th May-18; I had registered a complaint through IVR whereas till 16th June 2018 no one turned up to repair the system. I had tried all methods of follow up. But no use. Finally on 16th June the technician called and asked me to bring the inverter to the nearest city and it was given to an electronic...
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C
Chainthanya
from Vadodara, Gujarat
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zelio inverter 1100/12v sine wave

Address:563114

I was purchased a luminous zelio 1100/12 v sine wave inverter on 15 mar 2017 with 2 years warranty.
1) this inverter was not getting switched on from 29 may 2018. My parents are senior citizens... They were informed to the dealer where i was purchased the ineveter, the dealer was confirmed that the inverter has to be replace with new one, because the internal parts of the inverter was burnt out.
2) the dealer was told me to...
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G
GauravSukhija
from Gurgaon, Haryana
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installation issue with ceiling fans

Address:Gautam Buddh Nagar, Uttar Pradesh, 201308

I bought two 1200mm luminous audie ceiling fans online around 2 months back. The hanging rod provided with fans is too short that it is practically impossible to install these fans. I am following up with the company since last 2 months however no resolution is provided. Company's service boys visited my place twice however they were also not able to install the fans.

I want company to get these fans installed either by providing...
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V
vinod1001
from Hyderabad, Telangana
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luminous inverter

Address:500011

I given already complaint but get not any response. I called many times to cutomer care. Even many times called to manager mr rajesh and lokesh. I am not satisfied with their services. Manage to day on[protected] positively. Other wise i will not use this product and also will go to consumer court. Can i wish to solve problem to day? Purchase date of the inverter is[protected]....
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M
Madam lal
from Noida, Uttar Pradesh
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low outlet

Address:Bathinda, Punjab

Sir luminous batter is very low out let sir app ka battery envater ke ek fan ve nahi chalte evening tak down ho jate hay ye mane last six month me he lea hay lakin ethane jaladi low kew ho jata hay ye mene house ke ley purchase kia hai es pe jayda load ve hani bass two fan callena par he 6 hour me low ho jata hay kirpya checkkarva ke es ka hul nikallea thanks...
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Address:New Delhi, Delhi

I have paid rs 1699/- for cost of ceiling fan vide order no[protected] dated 16/03/2018. The delivery is still awaited. I have tried number of time to customer care [protected]/[protected] no one attended call. I have trassed one other no o[censored]mesh mishra [protected] but he also not answering call.. Pl intimate that this company is still exist or vanish...
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R
ramesh0504
from Chennai, Tamil Nadu
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worst service and response i never seen like you

Address:600122
Website:www.consumercomplaints.in/new_complaint/?fromcompany=Luminous

Last week i booked a complaint on 24/02/18 complaint no : [protected], one of your service person called me on monday (26/02/18) but tuesday only he came and find out that problem in my inverter and told me to solve on wednesday the but still he solve my problem, when am trying to contact him he didn't pickup my call his contact no : [protected]. Today morning (01/03/18) am contacted your luminous customer care toll free number they filed a...
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Address:New Delhi, Delhi, 110059

Dear sir,

I have purchased a luminous battery from rohit electronics on dated 05/08/2016 bill no. 412 (Bill attached). I confronted with a problem with the battery on 24-jan-2018 and i immediately booked a complaint with luminous customer care having complaint reference no-[protected]. The man (Engineer code 916467) visited and told us that it is a problem with my inverter and not with the battery. On this suggestion, i replaced...
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S
Shailendrakmr382
from Gurgaon, Haryana
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bad quality of product & service system

Address:828113
Website:www.luminousindia.com

I bought luminous company battery model no il tt 26048 12v-220ah & serial no. 48g331m1020992 and inverter modelno. Rapid charge vi 1650/12v & serial no. 37gag7c1013615 combo on dtd 04/04/2017. After few days inverterbattery sometimes light flactuating problem began.
I have loged complaint by teliphonic and luminous online complaint portal many time from 29/06/2017 to till date but not any response by luminous company.
I am...
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U
Umesh prasadg
from Raha, Assam
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damage inverter

Address:Madhubani, Bihar

Dear sir/mam
I am umesh prasad i buy luminous inverter 1150 with battery 220 from madhubani
It is found that inverter provided to me is not working inform to dealer he repair give back but yet inverter function is not properly

Is this type of misselling happen at your dealer

I have paid amount but damage product deliver and now dealer is not ready to accept this

Regards
Umesh...
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Address:Dhenkanal, Odisha, 759025

I have purchase a luminous tubular battery & ups on 16 th june 2017 from. I have got an issues with my ups on 10 sept 2017 and getting a reference no-[protected] after raised the issue to luminous cc on dtd 11 sept 2017. It will take to resolve this issues on today i. E 20 sept 2017. But the executive has reported false i. E he has attained the complaint on 12 sept 2017.

This is a criminal offence of your team to reporting such...
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P
Pranshuman Roy
from Delhi, Delhi
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luminous battery for inverter - horrible experience

Address:122017
Website:Luminous India website

Luminous customer care is pathetic to say the least - i bought a battery online. Here is my experience -

Phone number given on the online portal has a pathetic turn around time - i have called at least 4 times since yesterday on[protected] and always the ivr disconnects me after keeping me on hold for around 2 mins - it says "will get back to you" but unfortunately never gets back.

My issue - i bought a luminous...
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D
DINESH K SRIVASTAVA
from Lucknow, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

solar panel gloss damage

Address:Sitapur, Uttar Pradesh, 261208

Mera soler panel ka serial number c3gs29p1060842 hai jiska glass damege ho gaya tha hamne luminus care me complend darz ki injiniar ne visit ki bataya ki dekho ham riples karvate hai hamne dusre din luminus care me bat kar ke jankari li ki hame kis tarah se pata chalega ki hamari plate riplace huyi hai is par company ne hame sitapur ke service center ka number diya hamari bat umesh chandra ji se huyi jinhone hame bataya ki company na to riplace...
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Address:Ranga Reddy, Andhra Pradesh, 500049
Website:www.luminousindia.com

Hello, i have raised a complaint of battery backup with Luminous CC in april 2017, against which their technician visited and said the problem is with inverter. After changing the inverter the same prob persisted for which raised another complaint in May 20th, against which same technician visited and now saying that the prob is with battery. I dont understand if the battery life was only 1 month or got retired because of new inverter. Now...
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N
nprasadc
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Service request 4002385306 - no response

Address:Bangalore, Karnataka, 560076

I have raised a service request [protected],
Date of Incident : 31-May-2016

Luminous Battery got blasted at home luckily no one is hurt which we were using for Home Inverter, acid has spilled out and this is the 3rd day no one has taken any action inspite of serveral calls to the help line and service centers.

Highly irresponsible team, its health hazard issue.....
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D
Debasishgoswami1980
from Kolkata, West Bengal
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Misbehaved by the engineer

Address:Jajpur, Odisha, 755022

I trust the luminous company from the beginning for its good material as well as the good service in time.Also I always insist my relatives to purchase the product of luminous.But I have a very bad impression with the company after yesterday. The fact is yesterday I have logged a complaint for my luminous inverter.The call center says that the mechanic will reach within 24 to 48 hours. Accordingly the mechanic. Mr Manor Para has reached my...
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