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Racold Geyser

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Racold Geyser Complaints & Reviews

Racold Geyser - Very bad service

User
 Brigadier Shivender Singh Kadan
I had purchased 4 Racold Geysers when i retired from the Indian army and moved to Gurgaon two months back , the geysers are in the guarantee period and are not functioning , for the last one week ive been calling up the service centre 10 times every day and all i get to hear is "SIR THE TECHNICIAN WILL BE THERE ANY MOMENT" , if not convenient to service we should be told in advance , this is a shame , and being from the armed forces im shocked to see the service in this corporate world....
Complaint comments Read comments [23]

Racold Geyser - interuppted hot water service wih high maintenance

User
 rajneesh madhok
Regd. Office & Works


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Merloni TermoSanitari (India) Ltd.,
Chakan-Talegaon Road, Chakan
Pune, Maharashtra
India 410 501
Phone : 02135-253593-97/252923/253027
Fax : 02135-254025/252966
Email : mts.chakan@in.mtsgroup.com






RACOLD INTERRUPTED HOT WATER SERVICE WITH HIGH MAINTENANCE, DON’T BE CHEATED

Sir,

I made a great blunder by...
Complaint comments Read comments [6]

Racold Geyser - not working

User
 ravi shankar1967 on Sep 20, 2012
bought 2 geysers of racold on 1.09.2012.complaining since 10.09.2012 as one was not working at the time of insatallation itself.
call centre 18004252288,saumya picked up complaint sms recived ES2055370.No response till now.call everyday ,the lines are busy they will not call back.will not give the address ,they will escalate,not tell the name of the manger,vp,md,dont give thier mail id also.

pathetic service.need to screw them can anybody give the contact no....
Complaint comments Read comments [5] Complaint category Water Heaters & Geysers

Racold Geyser - Wrong Installation of Geyser by RACOLD authorized dealer

User
 techmunish on Aug 14, 2014
I am from Pune.I was in need to buy 2 nos geysers.I called Sales person of RACOLD and he told we don't sell product directly, you need to buy from our authorized dealer and given nearest authorized dealer name . I have bought 2 nos. 10 Lt water geysers from mentioned dealer and he sent his engineer who installed those geysers in my home.After 1 and half year one geyser started leaking so I raised complain .Service engineer came and immediately after seeing geyser told both geyser wrongly installed .These should be installed horizontally not vertically. I argued him that your authorized dealer's...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold Geyser - Manufacture/ Design defect in Eterno 2

User
 Siddharth Shankaran on Jan 23, 2014
The Eterno 2 model has a design defect where the heating element is coming in contact with the surface of tank, there is knocking sound once the geyser is switched on. I got the whole equipment replaced when I first had the problem, the replaced product has the same issue and has not been sorted yet by the Racold team. I hope prospective buyers to avoid this model....
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold Geyser - Problem in the geyser since installation

User
 kishan kejriwal on Aug 27, 2014
Purchased two geyser of 15 litre make racold --primo sp-15helex serial no pm -12 01 00180 from zenith electric stores kolkata on 10.07.2013

Since installation one is working fine till today but other one is giving problem since installation ... In last one year we have made complain nos of time and they send their person to corect the defect, , , , but as usual after few days it again start creating problem ...Lastly from last two months they are not in a position to rectify the same ...I think racold has started to sold defective material ...
I will raise my voice at every...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - 2 nos geysers not working properly

User
 Kanthamani1960 on Jul 11, 2014
1. Geyser s.no.slf10028484 year of make-2011. (2) geyser s.no.0382441 year of make -2012. Contact no-9849121318 9949835017 Address:-smr vinay city, miyapur, hyderabad-500049...
Complaint comments Read comments Complaint category Other

Racold Geyser - Awful service

User
 shazneen mehta on May 15, 2014
I own a racold water heater, the water outlet is taking in cold water but no hot water is coming out. Have complained to your service centre at colaba on 22046839...on Monday vide complain no 479... Today is Thursday no technician has shown up... To top it up the people at this place are pathetic in service. Absolutely rude the lady on the phone actually hung up on me... N the excuse they gave me are downright dumb. She went to the extent of telling me I'm lying n the technician had already called/ come to my residence n returned back etc...Rest assured my next boiler will DEFINATELY NOT be your...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - After 7 years warranty the racold geyser 35 litres body damaged and they say don't have new body

User
 Rajeevj59 on Mar 16, 2014
We took racold geyser 2010 year back 35 litres . Surprisingly it's body started leaking . In that way we called them at customer care and they informed that they don't have the body . If they don't have the body then what does 7 years warranty mean ? Are they cheating there consumers ... My address is e-59 g.k. 2 enclave New Delhi 110048 and my mobile number 9810048848 rajeev jain...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Eterno 2 not working properly

User
 Ashish Vachan Solanki on Mar 2, 2014
I had purchased three geysers from 'Sharda Electricals' at Jalori gate Jodhpur. One of them was Racold- Eterno 2 ( other two being Haier). This geyser was of 10 Litres and I was told that 'Racold' is supposed to be the best company in the world. To my surprise, I found that Haier geysers were giving excellent service in form of longer supply of hot water, ( both are of 10 Litres). While the Racold gives a short duration of hot water supply. I regret buying Eterno 2....
Complaint comments Read comments Complaint category Water Heaters & Geysers

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