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Racold Geyser

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Racold Geyser Complaints & Reviews

Racold Geyser - Very bad service

User
 Brigadier Shivender Singh Kadan
I had purchased 4 Racold Geysers when i retired from the Indian army and moved to Gurgaon two months back , the geysers are in the guarantee period and are not functioning , for the last one week ive been calling up the service centre 10 times every day and all i get to hear is "SIR THE TECHNICIAN WILL BE THERE ANY MOMENT" , if not convenient to service we should be told in advance , this is a shame , and being from the armed forces im shocked to see the service in this corporate world....
Complaint comments Read comments [21]

Racold Geyser - interuppted hot water service wih high maintenance

User
 rajneesh madhok
Regd. Office & Works


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Merloni TermoSanitari (India) Ltd.,
Chakan-Talegaon Road, Chakan
Pune, Maharashtra
India 410 501
Phone : 02135-253593-97/252923/253027
Fax : 02135-254025/252966
Email : mts.chakan@in.mtsgroup.com






RACOLD INTERRUPTED HOT WATER SERVICE WITH HIGH MAINTENANCE, DON’T BE CHEATED

Sir,

I made a great blunder by...
Complaint comments Read comments [6]

Racold Geyser - not working

User
 ravi shankar1967 on Sep 20, 2012
bought 2 geysers of racold on 1.09.2012.complaining since 10.09.2012 as one was not working at the time of insatallation itself.
call centre 18004252288,saumya picked up complaint sms recived ES2055370.No response till now.call everyday ,the lines are busy they will not call back.will not give the address ,they will escalate,not tell the name of the manger,vp,md,dont give thier mail id also.

pathetic service.need to screw them can anybody give the contact no....
Complaint comments Read comments [5] Complaint category Water Heaters & Geysers

Racold Geyser - Manufacture/ Design defect in Eterno 2

User
 Siddharth Shankaran on Jan 23, 2014
The Eterno 2 model has a design defect where the heating element is coming in contact with the surface of tank, there is knocking sound once the geyser is switched on. I got the whole equipment replaced when I first had the problem, the replaced product has the same issue and has not been sorted yet by the Racold team. I hope prospective buyers to avoid this model....
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold Geyser - Action require immediate attention

User
 Dr.Vinita Kulkarni
Similar problem as mentioned in complaint number 1. Horrible inspite of spending huge amount we have to bath with cold water...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Racold Geyser - After 7 years warranty the racold geyser 35 litres body damaged and they say don't have new body

User
 Rajeevj59 on Mar 16, 2014
We took racold geyser 2010 year back 35 litres . Surprisingly it's body started leaking . In that way we called them at customer care and they informed that they don't have the body . If they don't have the body then what does 7 years warranty mean ? Are they cheating there consumers ... My address is e-59 g.k. 2 enclave New Delhi 110048 and my mobile number 9810048848 rajeev jain...
Complaint comments Read comments Complaint category Electronics & Appliances

Racold Geyser - Eterno 2 not working properly

User
 Ashish Vachan Solanki on Mar 2, 2014
I had purchased three geysers from 'Sharda Electricals' at Jalori gate Jodhpur. One of them was Racold- Eterno 2 ( other two being Haier). This geyser was of 10 Litres and I was told that 'Racold' is supposed to be the best company in the world. To my surprise, I found that Haier geysers were giving excellent service in form of longer supply of hot water, ( both are of 10 Litres). While the Racold gives a short duration of hot water supply. I regret buying Eterno 2....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - Very Good Person

User
 Sanjay Kumar on Feb 26, 2013
J-34,Lajpat Nagar-3,New Delhi

Mr Prbhat Shukla attend my geysar complaint and e told me that if geysar is gurantee so show me gurantee card then i worked in this geysar otherwise you pay service charge and all parts payment but my geysar is under warranty but he don't listen me and he want only bill then he told me that I want bill copy then he worked.....I want some action this person....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - Good Person

User
 Sanjay Kumar on Feb 26, 2013
B-24,Defence Colony,New Delhi-110024,he is very good person.My complaint is my geysar not properly working in very cold season.I take some action and I can told him if gesyar in 45 minutes bu this time it extra time,its take 55 minutes to cut so i can ask Mr. Prabhat Shukla he told me that this time is winter is very cold so he told my that geysar is correct but season is very cold so it take some extra time it not be matter.So i can understand his problem that he telling me truth so I am very thankful Mr. Prabhat Sukhla.


Thank you Mr. Prbhat Ji..........
Complaint comments Read comments Complaint category Water Heaters & Geysers

Racold Geyser - bad product, bad service

User
 Dr. Verma on Jan 3, 2013
Racold company sell giesers which are highly energy consuming and which can not be repaired normally by anybody as they put special kind of heating assembly in that which they do not make available in the market. I have been calling them for the last three days for repairing my gieser, but they make false promises and do not attend to the customers. First they did not give me any complaint number and then they said I did not file a complaint. The service centre people were extremely rude and their idea is that you should exchange or buy a new gieser- although the guarantee provided is for seven...
Complaint comments Read comments Complaint category Water Heaters & Geysers

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