VRL Travels Complaints & Reviews

Bus no KA636183
Date 15/04/24
The one person ( he told his name as basavaraj) i asked him to turn off lights after bus leaving manglore..he didn't turned off till Udupi..me and my nxt passenger also requested him initially and he was very rude and challenged as to complaint..he don't care at all...if necessary action should be taken or else I'll take this to manglore police ... since he was very rude in behaviour

Dear sir/madam
My bus timing is at 9:45 pm, I am writing this complaint at 10:15 pm already half an delay but still bus is not ready to leave even after all passengers in bus they are only waiting for parcel delivery, to full, this is not the first time every time on this route same problems happens and it just irritate the passengers, kindly request you to take a action and plz sincerely maintain the timing, if this is the case booking...

Recently travelled with VRL bus from Hyderabad to Bangalore on 3 Apr 24 with my mother who is senior citizen, the complete journey was very uncomfortable for the following reasons
1. Wrong pick location provided - Asked before 20 minutes to cross a busy road and come to other side for pick up to a senior citizen.
2. Multiple stops provides to male passenger for toilet at road side which delayed the bus further, no organised...

Staff behaviour.talkiing way to passenger and highist speed 70km with new gold clss bus and shouting on passenger worst service plz cal @[protected]...

I booked my house shifting consignment from Chennai to Hyderabad through VRL company, it turned out to be fraudulent company. They promised me high quality truck to carry my consignment but sent a small truck. They jam packed all the house holds as a result all the sensitive material got damaged when I received in my new home (Hyderabad). They collected huge insurance amount but they are refusing to pay for the damaged items. Kindly take...

Hotel tourist Dhaba No good food, prices are very high., Zero hygiene..worst toilets.I wish your management team person should come n pee here and hope he will stand for 1 min.

Please maintain some standards of VRL just releasing new colorful buses doesn't help....

I am travelling in bus from hubli to ahemdabad bus number KA25D4863, it's coming from Bangalore, after that they stopped service in Belgaum saying that bus is not having permit for other state & another bus is coming in 1 hr but after that it takes them to arrange bus after 5 hr, and they had sended ordinary bus not multi exel bus which we have booked tickets, all passengers got problem in highway and vrl customer care is not responding any...

Initially i was trying to book 2 seats, at the end i got error and couldn't confirm seats. Even i checked booking section I didn't get any message related to debited amount. Later i booked 2 seats and got message from bank related to debit of amount from my account... After that i got your message of earlier bookings . Kindly look into it..and refund my amount...

Hello,

I'm writing about VRL Bus Bad Experience. I was travelled with banglore to Goa on Dec 23rd 2023.

After I book, I didn't got any proper details about bus like bus driver contact number, bus number, Tracking details. I Received only PNR Number and bus timings.We have enquire the bus details with their reception each time. Because everyone asking the bus details.

After I got bus, They didn't...

I'm traveling from Bangalore to Mumbai
They haven't stopped for food or washroom
They stopped for lunch at 4 and then straight for dinner at 12 midnight also they didn't stop any where for washroom.
After paying soo much money they couldn't stop for food??...

Pick late - drop late and before drop point at narol stop at aslali and pick up comes with full of material they empty and fill new material in pick during this period again we suffering just because of VRL activities. They should drop us first at narol and then they do the same. 5000/- charger only VRL taken from Pune to Ahmedabad and this service not suggest anyone to travel with VRL west to money and west of time....

*Travelling from Banglore to Vijayapur AC Coach KA25D4788, No washroom stop for ladies around hospet. Requested to stop at any Petrol pump or hotels or tolls, but stops at tea stalls. Worst services being health issues, kind request request request to notify and resolve it, being standard travel agency should resolve the issue taking it seriously.*...

We are travelling from Banglore to Vijayapur, KA28D4788 AC Coach requested driver to stop at ladies washroom at either toll or petrol pump nearby hospet, but he said to go in open places. So kind request request request to understand and resolve, to notify places n give direction to drivers as it causes health issues. Being a reputed travel agency hope for an early solution...

As we have asked for ladies washroom the driver of MH12VT3524 was very rude and he didn't even answer for the same so please look into it and resolve the same...

I was cancelled a seat of number U16 on November 1st the PNR number is[protected] route Banglore to Bilagi for the date of 7th November. Today the date is 30th November I am not yet received my refund. I was contacted vrl customer care support for 3 times but no use. So that I am raising complaint on VRL travels....

He refused to forward mail for LRN collection. Highly unprofessional and corrupt srinivas and mailk and asked for money to forward mail. He was apparatenly on lunch break for 1.5hr when refused..Take immediate action....

I had booked a bus from bangalore to gulbarga on 25th nov 2023 at 8.30pm.
I had to keep my luggage in the luggage counter.
A person by name parthana was responsible for the luggage keeping section. But he was not a responsible person for his duties.. He made me to wait for so long to keep my luggage.
Such a bad behavior.
Please take necessary action against parthana person who works in vrl travels, anand rao...

Missing 1 bale fabric

L.r.no:[protected] /booking date:27.10.23.

Claim value - Rs.45000...

Out of 20 bales, we received only 19 bales.

1 bales is missing.

VRL L.R.REF.NO:[protected]/ Booking dt:27.10.23...

Dear VRL Team,

I have travelled many times in VRL and the service is excellent and no doubt about it.

I travelled from HYD to Bangalore yesterday night and I had a conversation with the Bus coordinator at Lakdikapool Stop, I asked him if a Seat change option was available or not but he did not respond properly and he was doing manhandling and there were some scratches on my hand and I thought to give police...