[Resolved] Cafe Coffee Day — Buy or leave | |||
This morning I went to CCD under ramakrishna metro station New Delhi, I normally go in evening as Their staff knows me very well, but today someone came in morning to meet, well I have decided to sit at CCD and have chat there I seat in CCD for 10 min and asked to my friend to drink something but he refuse because he had tea already, we were leaving without buying anything because we both had tea before and told to the guy ( staff of CCD )that I will come next time and will buy something but this time we do not need anything but he said that I have to buy something ...and he was keep saying that again and again and I told him I will give you money but I do need a coffe now and I will have that in evening but he was keep saying NO Well that was a rude behavior by the staff of CCD, I gave him 100 rupees for just to sit there and bought nothing, I do not think that I will ever to go CCD again, Date 21/08/2014 Kush Lalwani [protected] Was this information helpful? | |||
Complaint marked as Resolved
Cafe Coffee Day customer support has been notified about the posted complaint. Verified Support Aug 22, 2014 Cafe Coffee Day Customer Care's response Dear Sir,
We appreciate your effort in writing regarding your experience at Cafe Coffee Day.
We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures.
Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you.
We look forward to hearing from you.
Regards, Team Cafe Coffee Day
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+91 80 4001 2345 (Head Office)
#23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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I am a frequent visitor of ccd not because i am in love with their coffee but just because it is a cafe where you can get things done in a cafe environment with light music and sip a coffee (my order at ccd is no more than a black coffee).
There are times when i end up spending my entire day there reading my books.
There was one day i considered at table under the open sky, though i dont mean that literally (outside seating).
Anyways, i put my phone on charge keeping in miind that it cant be away from my peripheral vision. So i connect the charger to one of the electric outlet and only to find after few mins that my phone has disappeared from there. When i asked the staff they said we wont be able to do anything about it and on asking they also informed me that they dont have a cctv camera for the outside dinning.
My question is what if somebody walks in with a bag of explosives and leaves it behind. Who will take the blame for it?
When i confronted the area manager with this question, his reply to my surprise was it is companies call and i cant do anything about the cameras.
When asked for the footage of cabin to list the ppl visited the cafe as it is self service and you have to pay at the counter.
He then informed me that the camera is only for the internal purpose and it only focus at the station from where our staff picks up the tray to serve.
Which invariably means they only worries about someone stealing their products or servings whatever and not about the safety of the customers.
When will they realize that they exist because of the customers. Their existence would baffle if we abscond.
This ccd also had cleanliness issues. facility not available (often).
No pest control, never take responsibility for anything that happens. Area manager was once not reachable when tried by 5 different customers. Even after leaving a phone number with the staff, nobody bothered to call.
Cafe Coffee Day, opp. Rassaz Mall, Mira Road, Thane, Maharashtra.