[Resolved] Cafe Coffee Day — Disturbing people by asking for order every half hour | |||
I am regular customer of CCD. This happened to me in CCD, Shivalik plaza at IIM road, Ahmedabad. Issue 1 - I was asked every half hour for order, in-spite of previous order given. When I inquired for the same at the counter, they told me that their area manager (Mr. Sandip das) has instructed them to do so. The counter girl told me that area manager had told them that a customer should do a minimum bill of 200 INR Or else one should go to his/her table and ask for order every 30 mins and should not be allowed to sit in CCD. Issue 2 - There was no bill given for my previous order. They just collected money but never gave me bill for the same. Issue 3 - When I asked for complaint book, There was no such book available. One of the employee started talking louding in kannada about the order issue. When inquired by me about what was his issue, he denied of any issue. I would like to know that is that a rule to have a minimum bill payment to enter to CCD? I had not faced these issues in Mumbai CCD or any other place in Ahmedabad (except this CCD). Please enlighten me on this. Thanks Dr. Rakesh Vora +91 [protected] Was this information helpful? | |||
Complaint marked as Resolved
Cafe Coffee Day customer support has been notified about the posted complaint. Verified Support Jun 25, 2015 Cafe Coffee Day Customer Care's response Dear Sir,
We appreciate your effort in writing about your experience at Cafe Coffee Day.
We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures.
We would like to get back to you after investigating the issue at our end on the number given above.
Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you.
We look forward to hearing from you.
Regards,
Team Cafe Coffee Day
([protected]@cafecoffeeday.com)
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