[Resolved]  Cafe Coffee Day — False Advertising and Ignorant Staff

Address:

Mumbai City, Maharashtra

On Saturday 24th May, 2014 Cafe Coffee Day had advertised in the Bombay Times about a buy one get one free offer for their "Chillers" drinks. The ad did not state that it was a coupon or that the paper was to be presented on redeeming the offer. 1. When I visited your Shoppers Stop Bandra branch they refused to serve me if I did not show them the coupon. 2. At your Linking Road branch (opposite National College) they said that there was no such offer. 3. Finally I visited a third branch -The Crossword branch on Turner Road, Bandra with the coupon. Again they initially made a fuss but after insisting and calling your customer care hotline who assured me no coupon was required the staff took my order. The order was an Iced Eskimo. Again they made a fuss saying that they were out of that particular drink. I find it very difficult to believe that Cafe COFFEE Day was out of Coffee. Especially after seeing another patron with a cold coffee on his table. Again I called your Customer Care and complained and they said they would deal with it and get back to me on Monday. All that I have received today is a message saying that the ticket was closed. So basically I just ran between 3 of your shops and spent time and money on phone calls with your customer care to get nothing? Why do you'll advertise if you'll cannot deliver what is promised? When I informed the Customer Care about the first two outlets he said he cannot do anything as he does not know how to contact them. Surely you'll have the contact numbers of your outlets?