[Resolved]  Cafe Coffee Day — I am complaining about the service in balmatta mangalore coffee day

Address:	Dakshina Kannada, Karnataka, 575001
Website:	Www.cafecoffeeday.in

Well i am big fan of coffee day and a regular customer. I had been to coffee day in mangalore on friday 15th of july and we went to the order counter and the boy there said system is not working and it would take some time please take your seat. This is the 3rd time they have this issue. May be system needs a change. We asked them to serve us and give the bill once the system is fine. The order was for samosa and a pastry. However for the next 15 minutes we just sat idle. I wonder why would samosa and pastry which is right there take 20 minutes to serve?. Well after reminding them twice we got our order. Samosa was burnt like charcoal and pastry was hard to cut. When we asked the boy why is the samosa black the answer was awesome. "just take off the burnt part and eat". "i am all alone working here and it got burnt now i can't do anything..." what the hell!!! How can i expect this in coffee day? He is asking me take off the burnt part and eat. Well after some argument he replaced it. And we asked about the pastry he said its fresh and we told him just try to cut it.. Then hr heated it again and have us.
When we approached to pay the bill the lady at the counter "nethra" who says she is the manager there but doesn't seem to be suitable for that position at all had too much of attitude. It looked like we have borrowed money from her and now paying back. Even with other customers she behaved the same way. When someone came and asked how much time it would take her response was "just sit there"..??? We gave her the mobile for the app to add beans and she is so rude when she said you should tell that first i already printed the bill. Does she bother to ask if you have app? You people give the add to download the app and least bother to provide customer support.
Coffeeday is a great place to find some peace and we all love it. Please make it a better place by keeping right persons there. If the manager is so rude how can the staff be friendly?