[Resolved] Cafe Coffee Day — Inconsistent quality across the outlets

JennyMS

from Hyderabad, Telangana

Address:

Mumbai City, Maharashtra

Hi, I am a regular goer at CCD and love Devil's Own, but am highly disappointed with the inconsistency in quality of coffee they serve across the outlets. I visited the one at Saki Naka, Andheri East, Mumbai CCD and ordered Devil's Own. First of all, the operators do not know how to prepare coffee. Secondly, instead whipped cream he added extra chocolate sauce without conset which made the coffee tasted bad. I have now stopped going to CCD which used to be my favorite place for hangout. The same incident repeated in Infinity Mall, Malad CCD shop. If company does not pay attention to its quality, it is going to loose its customers soon to many competitive coffee chains.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2015

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing with regards your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We would like to reach you for some more details. Do let us know if we can call you and what is your contact number. We look forward to hearing from you. Regards, Team Cafe Coffee Day ([protected]@cafecoffeeday.com)