Cafe Coffee Day — Irresponsible and Distrustful !!...Experience to be remembered.

Address:

Kolkata, West Bengal

It's not the first time, I'm visiting Cafe Coffee Day(CCD), but today's experience was exceptional. I visited CCD-South City Mall, Kolkata around 5:15pm and tried to order two combo meals and another extra cup of cappuccino, all for my family. While ordering, the person taking the order (Mr. Avishek) replied that they don't have one of the combo meals in stock. So he suggested me with alternatives. I relied on him. Total bill was supposed to be around Rs. 350, as I've already calculated while choosing from the menu, but was shocked to hear its rounded to Rs. 867. When I asked him to modify the order, he replied that the order is already under process and they are almost ready to serve. I asked him, WHEN I HAVEN'T PAID FOR MY ORDER, HOW CAN YOU PUT IT UNDER PROCESS? The reply was a SILENCE. I paid and asked him for the break-up of the bill and the balance money, he said I should get back to my table and the balance along with the bill will be delivered there, then only I can check. It took them more than 10 mins to deliver me my order, in a haphazard manner (they should have delivered earlier as they are ALREADY DONE with the order, as said to me by Mr.Avishek, the reason why he could not modify my order). When I received the bill, I found it full of Add-Ons, which I never asked for. They have charged me extra by MISLEADING and PUSH SELLING Add-On items, which I never ordered! I think the sale of CCD has dropped these days, which has resulted them to follow unfair means. Last month I visited CCD-Golpark, Kolkata and found that they are literally forcing us to pay the balance money to a charity, whose ad was beside the cash counter. It's a life-time experience for me as I have lost all my trust on CCD, which I used to visit regularly during my college days. I would never-ever suggest anyone to visit CCD, as I don't want anybody to be heckled like me. My bill no. = 43486 Date & Time = 25/02/2015 17:32:11 TNO = 1002 Order No. = 3