[Resolved]  Cafe Coffee Day — Irresponsible behaviour, non delivery of machine

Address:Panchkula, Haryana, 134107
Website:www.cafecoffeeday.com

We had ordered a coffee vending machine on 20 oct, 15 from ccd office chandigarh on behalf of cakes n bakes, chandimandir cantt. We are really sorry to convey our displeasure that we still have not received the said machine as on date. At the time of signing the contract we were promised the max delivery time of 30 days as per which we planned the opening of our store. We are facing huge monetary losses everyday and drop in the reputation of our store just because of the lackadaisical approach of cafe coffee day. We are continuously reminding their officials (Mr Nitin and Mr Sagar) from past two weeks but that doesn't seem to have any effect on them. We even conveyed our problem to higher officials including their north head (Mr Ashu walia) and lodged a complain as well at call center in banglore head office but all these to no avail. None of the above mentioned officials have bothered to call us back and give us a feedback on progress. Hereby, we are forced to launch a complain in consumer court (chandigarh) against the firm for not abiding to their terms and conditions as mentioned in the contract
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Complaint marked as Resolved 
Cafe Coffee Day customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2015
Cafe Coffee Day Customer Care's response
Dear Sir, We appreciate your effort in writing to us regarding your experience with Coffee Day. We will forward this to the concerned teams and get the below checked right away. You can also write to us at [protected]@cafecoffeeday.com or call us at[protected]. Regards, Team Coffee Day
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    Cafe Coffee Day Phone
    +91 80 4001 2345 (Head Office)
    Cafe Coffee Day Address
    #23/2, Vittal Mallya Road, Bangalore North, Karnataka, India - 560001
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