[Resolved]  Cafe Coffee Day — Mis-Selling and Terrible Customer Service

Address:

Gautam Buddh Nagar, Uttar Pradesh

This is in regards to a TERRIBLE experience I had at a Cafe Coffee Day outlet in B-Block, Connaught Place, New Delhi. I went there with three of my friends whom I was meeting after a very long and thought we'll have a nice time. We decided we'll order 2 Lemonades, 1 Cucumber Lemon drink, 1 Cold Coffee and 1 Tex-Mex Veg Cheese. I went to the counter and the guy asked my order.. # Okay Sir, 2 Lemonades and 1 Cucumber Lemon.. Mint sir? - Sure. Yes. # and.. 1 Tex-Mex Veg Cheese. Masala or Chips? - (I didn't need chips). So, yea masala. Now I asked him to suggest me a good cold coffee because I don't visit CCD that often. He said, Devil's Own; to which I agreed. Now the bill was for Rs 916/- to which I was baffled. How can it be 916? I checked the bill and I saw two more items - "Banana Bites" and "Rush Pom Cherry". I asked him what is "Rush Pom Cherry" (which was priced 214.29/-)? To which he said it's mint. I said I can see the mint leaves. For that you charge Rs 214? He said, yes. After that they brought "Banana Chips". The counter guy knew that I'm new, however my friend who frequently visits CCD realised there's something fishy. In every coffee shop they ask if we want mint or not.. YES, MINT LEAVES! not mint tablets which are for Rs 214! And if you ask a customer if he wants a Tex-Mex masala or not.. (please use your head) tell me what do you think, you'll say? When I asked him to call the manager, he spoke to some guy and never returned and kept on apologising and refused to take the "mis-sold" items even though we didnt even eat them. I'm absolutely dissatisfied and I'll make sure people know what terrible customer service approach CCD follows! I have the original bill which you might want to see. And please, teach your employees to service the customers. Not mis-service. Also please ask them not to stand over the head of their customers when they're eating; who by the way have been inside the outlet not more than 30 mins. If you charge so much, atleast have the courtsey to wait! Outlet Address: B-28, Upper Gr. Floor, B Block, Connaught Place, New Delhi - 110001 Time Of Visit: Around 04:00 PM, 17/08/2014. - Subro Sengupta (sengupta.[protected]@gmail.com)