[Resolved] Cafe Coffee Day — Misuse of cafe moments card

GargiD

Address:	Kolkata, West Bengal
Website:	Www.cafecoffeeday.com

Last week I had handed over my cafemoments card [protected] at the CCD on Ramani Chatterjee street for purchasing a coffee. The modem as usual wasn't working and I paid by cash finally. I think I forgot to ask back for my card and didn't notice it gone. Yesterday I got a message saying Rs 150 has been used on my card. Since I left my card with your employee, this is highly unethical. I expect an immediate call back from you, a refund and that the employee responsible for this is sacked. You can use your cctv camera records to catch the culprit. Else I'll have to take this case up as a fraud and proceed accordingly.

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2015

Cafe Coffee Day Customer Care's response Dear Sir, We appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures. We would like to get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Team Cafe Coffee Day ([protected]@cafecoffeeday.com)

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Comments

Neha Singh Raychand

last week i went the ur cafe coffee day branch at the place jhandewalan cafe. i like so much there services. n once is ur employe is vry sweet... n she had take a good behaviour... she is divya... she just like as star in ur cafe... thanks for this good service n glad behaviour...