Cafe Coffee Day — Poor Quality Service

Address:

Kolkata, West Bengal

Dear Sir, My name is Anurag Chakraborty, from Calcutta. The CCD outlet in question is situated in Santoshpur, Calcutta. I ordered a Choco Frappe and I was not asked whether I would like the ice-cream(that comes with it) blended or separate. As a result I was given the Frappe with the ice-cream blended, which I did not like at all. This happened for the second consecutive time. Also the service people over there asked some new customers to be seated in my place, when I was at the counter, although I came in before them. I am a regular at that outlet. I am afraid I would have to report to Consumer Forum if this issue is not sorted at the earliest and if this oulet is not penalised. Sincerely, Anurag Chakraborty, 184 Santoshpur Avenue, Kolkata-700075