[Resolved] Cafe Coffee Day — Staff Misbehaviour and offer denial

Manisha Bhatnagar

from Delhi, Delhi

Address:

Gurgaon, Haryana

Yesterday i visited one of the CCD outlet at 'Shanti Niketan, Shop no -1, DDA Market, Road Number 4, New Delhi, DL 110021' It was Wednesday and there is an Buy one get one offer on 'Brainfreeze' beverage at all the outlets on this day. I have had already bought this a few times on Wednesday from the same outlet before. But yesterday, one of the staff named "RANJIT" started misbehaving and denied the free beverage to me after the payment. It was really embarrassing and totally unacceptable from CCD staff. I left the one beverage he was giving me even after paying the whole amount and left from the outlet. Although i will never return to the same outlet again but i want somebody to check the staff members from misbehaving with the customers again. 21.5.2014

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Complaint marked as Resolved

Cafe Coffee Day customer support has been notified about the posted complaint.

Verified Support

May 22, 2014

Cafe Coffee Day Customer Care's response Dear Maam, As mentioned in my email reply to you yesterday, we appreciate your effort in writing to us regarding your experience at Cafe Coffee Day. We would like to thank you for bringing the same to our notice. This will help us in our service recovery measures. We will get back to you after investigating the issue at our end. Do let us know if we can call you and what is a suitable time to give you a call so we don’t disturb you. We look forward to hearing from you. Regards, Cafe Coffee Day