[Resolved] Cafe Coffee Day — Worst quality Items Served | |||
My Bill no is 10054, date 24/10/14. Franchise - Yummy Tummy, Magarpatta City, Pune 411028. ----- We had ordered 1 Choc Hola consisting of 2 scoops ice cream and 1 chocolate fantasy and 1 combo consisting of 1 cappuccino and 1 chocolate indulgence. The quality of the items served were worst. The chocolate sauce was smelling like some chemical, it was probably spoiled. To compensate for this spoiled chocolate sauce, we were given two scoops of ice cream instead of one. Chocolate sauce was not served separately as it is served in other CCD outlets.The choco indulgence pastry was like leather and there was no softness. It was probably a week old. We could not eat and left half of the items there itself. I being pregnant, did not take any risk by eating the spoiled items. The people posted at the CCDs should at least be a little considerate with everyone esp the ones like me. We did not raise any issue since I am pregnant and did not want stress, because we had already asked him about the combo and due to his unprofessional attitude we did not press harder. Worst of all, both my husband and myself fell ill after having your items. So please make sure that such things do not happen in future with others. Was this information helpful? | |||
May 14, 2017 Complaint marked as Resolved Cafe Coffee Day customer support has been notified about the posted complaint. Verified Support Oct 27, 2014 Cafe Coffee Day Customer Care's response Dear Maam,
We appreciate your effort in writing here and via email regarding your experience at Cafe Coffee Day.
We would like to first thank you for bringing the same to our notice. This will help us in our service recovery measures.
As mentioned in our email revert, we will get back to you after investigating the issue at our end.
Regards, Team Cafe Coffee Day
([protected]@cafecoffeeday.com)
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