Calcutta Electric Supply Corporation [CESC] — Cesc to replace the 25 yrs. old wooden meter box which, is now completely broken & eaten by termite..

Address:	700049
Website:	www.cesc.co.in

Repeated complaints were made to install a good quality (preferrably of fiber make) meter box in place of the existing 25 yrs. old wooden meter box which is now completly broken & partly eaten by termites. cesc's electrical instalations inside that meter box are also not safe and secured.

Unfortunately, due to "legal restrictions", consumer's hands are tied and can not do anything but to wait for the mercy of cesc to do the replacement.

Complaint docket nos. are : — (1) [protected] dt.24.816 (2) [protected] dt.26.8.16 (3) [protected] dt.27.8.[protected] dt.06.9.16 (5) [protected] dt.08.9.16 (6) [protected] dt.12.9.16 (7) [protected] dt.20.9.16.
Interestingly, during the above period, "three different sets of cesc staffs"
Comprising 2/3 persons in each set, inspected the site three times. the fact is -"net result, till today is zero". this emphasizes, there is "no co-ordination" between the complaint receivers, visiting inspecters and the actual executioners. hardly believable, that gigantic cesc could not yet do this petty job. cesc is told to be a 'customer friendly' organisation, but unfortunately, i could not get scope to feel that yet.
Being undone, i have earlier approached "grievance redressal officer". and "deputy manager, commercial", north suburban regional offce, 32 bt rd. kol-58, through letters dated.13.9.2016 by speed post., if they can do some help. lastly, wish "long live cesc and its services"

Bimalendu banerjee, 141, sebadal rd. (udaypur), nimta, kol-700049.
Consumer no.-[protected], customer id - [protected], l. p no.9/2/5
Mobile-[protected]