Canara Bank — Denied exchanging of cut note

Address:

Bangalore, Karnataka

Myself Nagesh, working professional by chance i got 100 Rupees 4 cut notes . I went to exchange to the branch in Banashanakari Second stage, near monotype. (Opposite to pai vista hotel) . One clerk entered the note numbers in a register he took the signature also. Later what changed cashier mind i dont know, he started telling they will exchange only if i have account in their branch. Is this true ? after that i checked in RBI circulations and details, - " The Reserve Bank of India on Tuesday asked banks to make available the facility of exchange of cut/mutilated banknotes, in addition to soiled notes and issue of good quality clean banknotes/coins, at all bank branches (including those of co-operative banks and regional rural banks)." DOES IT IMPLY TO YOUR BANK AS WELL or someother. is this laziness of cashier or Canara bank ignores rule by RBI. Hope sombody will look into this.