Cancellation Of My Country Club Membership — Cancellation of my country club membership

Address:	560001
Website:	www.countryvacationsindia.com

1) On 10th of April 16, I was called for a meeting at Shivaginagar Country Vacations Office to come and collect some free gift own in a lottery. I and my wife attended that meeting based on curiosity.

Same day during this meeting, we were offered Country Vacation plan, where a manager from that team, Mr. Thousif, explained about this offer. That offer consist of following point but not limited to
a. 6 nights and 7 days of vacation yearly at any Country Vacation/Country Club resorts and hotel throughout India and world.
b. During stay, a car with driver cum guide
c. Up to 40% discount on Air Fare.
d. Other than me, my wife and 2 kids, if I want to take any other couple, they will provide a separate room with nominal charges or if I am reducing my vacation days no need to pay anything.
e. There wont be any off season and I would be eligible to book my vacation throughout the year.
f. 4 star or similar hotel

Team also did not allow us to take decision later because that offer was valid only during that meeting on the same day.

After taking some time and looking at their lucrative offer, we planned to join that club. I paid advance of Rs.20, 000 through ICICI Bank Debit card.

Next day, the representative called me for paying the balance amount. I had enquired with my friends about country vacations and had a bad feed back, hence i with held the remaining payment.

Meanwhile, i had asked Mr. Thousif to refund the amount as we are not interested to continue further. He asked me to give a feedback after visiting one of his branches.
Inspite of our busy schedule, we had decided to go to bandipur on weekend, and requested for the same, but surprisingly bundipur slot was not available for 3months. hence we decided to go to cochin branch. for booking the same i had followup for more than 50 times as Thousif does not respond to my call. with great difficulty, i had got the same booked.

After visiting the same, we had given our feedback as below.
1.Locating the cochin branch was difficult as there is no sign boards for locating country vacation branch off.
2.Food was not of that quality as commited.
3.Power fluctutions for all the days during our stay especiatially during nights.
4.Since we had been with our family and kids, no entertainment is available for kids like swimmingfull, etc..
Overall i was unhappy and disappointing from the cochin visit.

the same has been shared to Thousif via email and hand written, He told us that, he will sent to head office and come back to me. Neither he is responding to my call nor replying to my emails.

Pls guide me to take it forward.