[Resolved]  Nissan Infiniti Qx56 2011 — Infiniti Car Issues - Request for Car Replacement

Dear Mr.Carlos CEO, Chirman of Nissan,

I wish this email would find you well.

I am an Infiniti QX-56 2011 user: Car plate no 85648 : Chassis No ( J NRAZ25Y5B9000577 ) 98,000 KM approximately under warranty. I bought the car from Nissan Car Dealer (Al Masaood) in Abu Dhabi, the UAE, back in 2011. I have a serious mechanical issue with this car. I referred to our Nissan car dealer here in Abu Dhabi on several occasions to get it repaired and fixed. However, unfortunately, with every time I refer to the Dealer I get something fixed but many other issues come up as I start driving the car again. I will give you a short report on the car issues for your own judgment and feedback:

1) The Car steering leather was damaged and then after going back to the Dealer it was changed;
2) The speed cruise control was stuck as I was driving my family and I contacted the Dealer and they got the car and said they fixed it; I made no complaint against Nissan as I trust Nissan and I believed it would have had a minor mechanical or system problem;
3) The speed cruise distance sensor button got stuck for several times; I reported the problem to the Dealer and they changed the whole steering for a second time;
4) The AC compressor stopped working and the Dealer had to change the AC compressor with all its accessories;
5) I reported a problem relating to noise coming from the Car roof on several occasions; every time the Dealer gets my car to fix this issue (more than three times) I get my car back with the same problem, without a solution;
6) The last time I submitted my Car for general maintenance to the Dealer, a problem relating to doors rubber was reported to me and the Dealer changed the rubber on both sides. They also found out that the suspension ball/joint (as I recall) on the front left side of the Car is damaged and they changed it.
7) The last incident that happened to my Car happened during the Eid break, last week, just one day after I received my Car from the dealer: As I was with children in the Car, a big and loud explosive noise shook out the back right side of the car to the extent that my kids were hurt and some of them were badly scared and left the car with horror. The explosion was strong to the extent that my Car was left and fell down on one side. I was very lucky that I was not driving the Car at that time, otherwise this would have caused me a very bad accident.

After all this suffering, you are kindly requested to contact the Dealer and ask them to change the Car for me as the Car got so many mechanical problems and no final solution has been found by them. I am going back to you in hope that I spare myself and the Dealer the hustle of referring to courts and litigation. I trust Nissan is one of the most respectful giant companies in the world and having my request addressed and my problem attended to would really reinforce that feeling of trust and respect on the long run.

If you would kindly choose to contact me directly, here are my contact details:

Email: [protected]@yahoo.com


Best Regards,

Yaser Saeed Al Fulaiti