| Address: | Bangalore, Karnataka |
I can honestly tell you that we as a family are embarrassed to be associated with Elite Motors.
Your Quality of Car Service, Responsiveness of Customer queries & quality of staff is just pathetic.
Our Car: Passat 2012, AT, Comfortline
Regn. No: KA 01 MJ 7337
VIN: WVWD113C9BA000294
Points we need to bring up with seniors. If you are not senior enough to address these issues, please get us in contact with someone who can be held accountable for such pathetic customer service.
Coordinated with your service center for Car Servicing for over 1 Month. (No car company in bangalore will wait that long to pick up the car for service). Excuse I got from your customer service executive, "Sir, your house is too far, it will take us few days to coordinate the pick up"
Our car was returned without the service getting done.
Car was not even cleaned/ washed before returning.
We complained about something loose in the under body which was given back to us without getting fixed. This is after we got a call from the service center asking about the under body issue.
After receiving the car, we called customer service to complain about the same and they tell us, "Sir, your car was not picked up for Service/ Maintenance, it was picked up for repairs." This is a Lie. More importantly, even the repairs was not done. (Your executive just blatantly lied)
We have attached the receipt which clearly indicates that car was sent for service, not repairs. You have charged us for "General Check up" & "Washing". Both were not done.
Wiper Fluid was not filled up. (An automatic indicator which comes inside the car). Just means no one even looked inside the car during 'service'.
Before handing in the car for service, we even mentioned about left side front window button not working. This also has not been fixed. We were told it will be fixed in 2 days. It has been 1 week, no contact from your customer service department yet.
Finally you picked it up at a cost of Rs. 500. My son in laws Maruti SX4 has free pick up & drop off.
You provide a 'Bill' with: no contact number, no email address and no Fax number. Shameful!!!
After going through this level of service with an esteemed institution as yours, it is unfortunate we own not one but 2 VW cars.
A mistake I will never make again in my life. Rest assured, I will never in my life be recommending your cars and definitely not Elite Motors.
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