[Resolved]  Maruti Suzuki India Ltd / Maruti Swift Dzire New 2012 VDi — Request for Duplicate Keys

Address:

Mumbai Suburban, Maharashtra

I wish to make a STRONG COMPLAINT against Maruti and the way my request has been handled.

I am Owner of vehicle (details as listed below):

Vehicle Model : Maruti SWIFT DZIRE VDI
Purchased on : July 2012

At time of purchase, I had received 2 nos keys (with remote).

I had lost first key around 1 month back. It was on 5th Oct 2012 that I made application for duplicate keys (with remote) at your Vitesse Workshop (Andheri West).

Unfortunately on 13th Oct 2012, I lost my remaining second key also. Now I was left with no key to drive my car.

At time of requesting the duplicate keys I was informed that it will take minimum 3 weeks to get the duplicate keys delivered from Maruti Suzuki Head Office.

Since I have no keys left to drive my car and I am in urgent need as I am practically handicapped without my car due to my work nature.

Its been 24 days (i.e. more than 3 weeks) since I made request for duplicate keys after loss of my first key and 14 days (i.e. 2 weeks) since I lost second key due to which I am unable to use my car that has made me handicapped.

Even after making repeated requests, telecons etc I am yet to get my duplicate car keys or alternatively Vitesse is not giving me LOANER CAR to use till I get my keys.

I has been very unfortunate to note such a lax attitude & response of MOST REPUTED, MOST CUSTOMER FRIENDLY & MOST PROMPT AUTOMOBILE SERVICE ESTABLISHMENT.

We pride on Maruti on being very customer friendly & responsive.

I am sorry to say my belief in Maruti has taken a beating & I do not feel anymore that Maruti service is the best.

Being a loyal Maruti customer having ownership of flagship models Maruti Dzire, I am utterly irritated & disappointed.

Trust me when people ask me that I havent yet got the keys its Maruti Brand & its Service to customers is getting bad name and suffering loss of trust.

I have feeling that Maruti is no longer worried about its image & customers requests. Kindly do not make me so helpless that I need to go with my request to CONSUMER FORUM (option which I do not want to use against a brand that I personally am very loyal & dedicated to)

I would appreciate if you could take this case on PRIORITY BASIS and do the needful. Either help me to get my keys soon or help to get LOANER CAR till my keys are ready.