[Resolved]  MRF Tyre Company Chennai — Replacement of defective tyres of mrf company.

Address:

Unnao, Uttar Pradesh

Respected Sirs, Dated 10/10/2012

I want to draw your kind attention towards the above mention subject that I am an owner of New Ambassador 2000 DSZ Registration number UP-35/7786.I purchased five tyres 165/80R 15 from your MRF Exclusive Dealer MANSOORI BROTHERS in Unnao district o[censored]ttar Pradesh on dated 11/05/2010 of Rs.14250.00.The photocopy of the concerned sale invoice is enclosed here with as Enclosure number-1 for your kind information.

2. After abut the six months, my vehicle starts bubbling at the speed of more than 80KM/Hour.When I told this problem/fact at the time of balancing & alignment Bakshi tyres at Lucknow then he told me after the inspection of all the tyres that two tyres are de shaped due to that this problem is arising & that both tyres are totally new and this is the manufacturing fault only & I should contact the dealer from where I bought these tyres & he will get it manage to replace them as reultong of manufacturing defect.Then I have bought this matter in knowledge to borrowing MRF Exclusive Dealer MANSOORI BROTHERS in Unnao & I requested him that I will buy immediately two new afro mentioned tyres for my Ambassador to maintain my car in running position & two manufacturing defective tyres should be sent to company for replacement.

3. MRF Exclusive Dealer MANSOORI BROTHERS Unnao was agreed for this but he told him that at this time I have no 165/80R 15 86SZVTS tyres & very shortly as those tyres will come he will inform me immediately for the same. But when 15 days are over no information was sent to me by MRF Exclusive Dealer MANSOORI BROTHERS Unnao then I again went to him personally & asked him about the same, he informed that aforesaid tyres are neither in his shop at Unnao nor at Kanpur go down, they are in transit from Chennai & within a week that will reach to Kanpur & he will make it arrange the same as earliest as possible but it will never happen in ground level. Here it is not out of place to mention that I have contacted several times personally to MRF Exclusive Dealer MANSOORI BROTHERS Unnao but he always told that he made several personal & telephonic contact from Kanpur go down but till today there is no availability of your’s ambassador car tyre no 165/80 R 15 86 ZVTS. He also made several mobile calls before me from his shop to Kanpur & after every mobile talk he told me that aforesaid tyres are out of stock in Kanpur also & he also told me that only few car owners are remain o[censored]sing ambassador like me due to that manufacturing of such tyres are very less & due to this fact demand of such tyres are very low only few dealers send their demand & supply of them is so short & delay due to that all of this is happening of delay.

4.I ultimately explained that my car is not running well so please you are an authorized dealer arrange the MRF 165/80 R 15 86 ZVTS as earliest as possible as per my need & when you should not made the unavailability of the concerned number tyers 165/80 R 15 86 ZVTS then where should I go ? When previously I have already bought from you. After this critical situation he (MRF Exclusive Dealer MANSOORI BROTHERS Unnao) has advised me that I should trace out the availability of these tyres some where in Kanpur or Lucknow and should get from there as per my need & I will deposit/send my defective tyres at there & the same facility of replacement of manufacturing defevtive tyres will be available all over India & I can get it from there without any doubt.

4. Ultimately when I am totally disappointed from all manners from MRF Exclusive Dealer MANSOORI BROTHERS Unnao & then I came conclusion to purchase that tyres some where else from Kanpur or Lucknow & then I went to Kanpur & at there after wheel balancing & alignment I bought two new tyres 165/80 R 15 86 ZVTS from HIND TYRE CARE. 24/18, THE MALL, KARACHI KHANA, KANPUR-209801 and deposited my both manufacturing defective tyres with them for replacement. The photocopy of CLAIM DOCKET number 6782 dated 31/08/2012 & cash memo of two new tyres with the cash memo of balancing & wheel alignment done at that time is enclsoed as annexure number 2, 3, 4 & 5.It is worth while to mention here that at this time also HIND TYRE CARE,24/18, THE MALL, KARACHI KHANA, KANPUR is also agreed that both deposited tyres are manufacturing defective & it will get replaced within 15 days.

6. Here I also want to mention that on dated 26/07/2012 when I approached for wheel balancing & alignment with HIND TYRE CARE. 24/18, THE MALL, KARACHI KHANA, KANPUR, he has at that time said that both two tyres are de shaped due to manufacturing defect, it attracts immediate replacement of both of them for smooth running of vehicle. To prove it I am again enclosing the cash memo of wheel balancing & alignment done & issued by HIND TYRE CARE. 24/18, THE MALL, KARACHI KHANA, KANPUR as enclosure number 6 for you kind notice.

7. On dated 28 Sep. 2012 it has been informed by HIND TYRE CARE. 24/18, THE MALL, KARACHI KHANA, KANPUR on my mobile number[protected] that my replacement of both tyres have been rejected but the reason is not informed & very shortly the reason with my defective tyres will come back to him & I should collect from there.

8. On dated 08/10/2012, When I went to Kanpur to collect my tyres from HIND TYRE CARE. 24/18, THE MALL, KARACHI KHANA, KANPUR , he handed over my manufacturing defective tyres with two letters numbers :[protected] &[protected] of same date 19/09/2012 issued by Official Manager/Depot Supervisor MRF Limited 11/67, N Blok,Kakadeo, Kanpur-208025,U.P. in which the same unexpected surprising reasons have been mentioned as below in Para one of the above mentioned letter:-

“We have[protected][protected][protected]as a result of service abuse/uneven wear due to poor mechanical condition of the vehicle or inadequate tightness of the hub nuts.[protected][protected]--------this letter”

The rejection’s reason of replacement of both manufacturing defective tyres are not up to the marks on merit but only common reason has been mentioned just only as just one can say gol-mol & which is totally unaccepted in all respect. Enclosed as 7 & 8.

9. It is necessary to inform you that I have purchased/replaced all five tyres in a single stroke/one time for my car/vehicle on dated 11/08/2011 from MRF Exclusive Dealer MANSOORI BROTHERS in Unnao of number one excellent tyre 165/80 R 15 86 ZVTS of your’s MRF company which is known not only India but abroad also for their quality & customer satisfaction but I does not understand such company how can tolerate the replacement of by mentioning such type of very cheap reasons on which no one can faith on both manufacturing defective tyres of turn down of their replacement. And at the time of depositing both manufacturing defective tyres for replacement at KANPUTR without waiting your replacement decision I again purchased the same 165/80 R 15 86 ZVTS of your’s MRF company from HIND TYRE CARE. 24/18, THE MALL, KARACHI KHANA, KANPUR ON DATED 31/08/2012. This shows my faith & love with MRF company & your behavior & attitude in this matter is influencing my customer relations with MRF company which are most valuable & can not be affected & lost by such objectionable act.

So it is our request you to review & recall your decision immediately in the good quality services with your customer relations in the interest of MRF Company, please & please replace my both manufacturing defective tyres as earliest as possible.

I also want to point out that rejection of replacement of manufacturing defective tyres by mentioning such type of baseless reasons are totally unacceptable in any way & no doubt to mention that it is an unfair trade practise.

At this stage I am totally shocked about your non replacement decision of both manufacturing defective tyre by informing such type of cheap & unfaithful non scientifically reasons.

So in these compelling circumstances I want to specifically inform you that if you will not replace my both 165/80 R 15 86 ZVTS manufacturing defective tyres within fifteen days from the receipt of this letter/notice I will be free to knock the doors of appropriate court of LAW including CONSUMER FORUM at Unnao to file/lodge the suit/case of lack of service & unfair trade practice for which all the concerned will be personally responsible. PLEASE BE NOTED IT.

This letter of notice is intact in all forms & one copy of which is with me & please be keep it with you for the use of that time to time.

Enclosures:-Eight (as above)



Yours Sincerely

Sanjeev Pandey

354/3,Puran Nagar Road, Street Opposite P.W.D. Office,

In Front Of Gopeshwar Temple,

Civil Lines,Unnao,

U.P.-209801

Mobile Number :-[protected]

Phone/Fax Number :[protected]

pandey.[protected]@gmail.com