[Resolved]  Skoda Auto India Private Limited — Manufacturing Defect not rectified event after 10 months of highlighting the issue

Address:

Bangalore, Karnataka

I purchased a Skoda Rapid Diesel top end from Vinayak Skoda Palace Road Bangalore in July 2012. In dec2012 i noticed that there was a noise coming from the steering column & every time during gear shift the car jerks/recoils. Highlighted the same to Vinayak Skoda & SAIL in Dec2012 and it has been 10months since, the car still has the same set of issues. In the 10months they have taken the car for repairs 7times for an over 23days & still counting. Every time the take the car in for repairs they reassure me that this time the issues would be fixed but all empty promises. The days the car was in repairs i was forced to spend money out of my pocket to arrange alternate private taxis to go to office & back. This cost me 800Rs/ per and they never came forward to offer me alternate car to take care of my travels. To add insult they have forced me to go to pick up the car at 8pm (about 30kms) calling me at the last moment and telling me that no drivers are available. They even damaged my car doors while doing the 1st service and did not repair that at that time instead they said they would only repair it after a week.
My humble ask is that they take this defective car and replace this with a brand new car(same model) and pay me the money I have spent for my travels while the car was in repairs which is Rs.20000/-