[Resolved]  Toyota — Harassment faced on purchased new Toyota Etios

Address:

Punjab

I HAVE PURCHASED NEW TOYOTA ETIOS FROM DEALER CHADHA SUPER CARS (P) LTD. LUDHIANA UNDER INVOICE NO.- INV[protected] ON 4TH AUG'2013. WHEN I WAS DRIVING MY CAR FROM SHOWROOM TO HOME I ANALYSED THAT ROOF HANDLE OF REAR DRIVER SEAT WAS DAMAGED, I CALLED THE GM-SALES MANMEET KAUR (CHADHA SUPER CARS (P) LTD. & INFORMED HER. ON HER ASSURANCE THAT THEY WILL REPLACE THE SAME I TAKE THE CAR HOME. WHEN I VISITED THEM ON 8TH AUG'2013 TO GET IT REPLACED THEIR SERVICE TEAM DENIED TO REPLACE THE SAME BY STATING THAT THEY WILL MAIL THE SAME TO COMPANY & CONFIRM ME LATER.
TOO MY SURPRISED WHEN I WAS DRIVING MY CAR FROM THEIR SHOWROOM TO HOME ON 8TH AUG MY CAR GOT STOPPED ON RED LIGHT AT BHARAT NAGAR CHOWK-LUDHIANA. AFTER LOTS OF TRIES IT DON'T GET STARTED. PEOPLE AROUND THERE WERE LAUGHING AT ME ON SEEING ME NEW RED RIBBONED CAR STOPPED IN THE MIDDLE OF THE ROAD. SOME WERE SHOUTING AT ME AS CAR WAS IN THE MIDDLE OF THE ROAD. WITH NO FAULT OF MINE I WAS FACING TO PUBLIC'S HARSH COMMENTS. WHEN I CALLED TOYOTA HELPLINE NO. MY CALL WAS NOT ATTENDED FOR 20 MINUTES AND WHEN HELPLINE TEAM ATTENDED MY CALL DESPITE OF CONVEYING THEM THAT I AM STANDING IN THE MIDDLE OF THE ROAD & NEED ASSISTANCE ON URGENT BASIS THEY ASKING ME IRRELEVANT QUESTIONS LIKE COLOR OF THE CAR, KILOMETERS DRIVEN ETC. PARALLELY I CALLED TO RADIANT TOYOTA-LUDHIANA SERVICE TEAM FOR THE HELP & STATED THEM I HAD PURCHASED THE CAR FROM THEIR SHOWROOM ONLY 3 DAYS BACK BUT RATHER THAT GIVING ME IMMEDIATE SUPPORT THEY REFUSE & STATED THAT ONLY HELPLINE TEAM WILL HELP ME AS DEALERSHIP WILL CHARGE YOU IN GIVING ASSISTANCE.
WHEN HELPLINE VEHICLE REACHED THEY WERE ALSO NOT ABLE TO LOCATE THE PROBLEM & GAVE ME VEHICLE REPORT CUM JOB CARD (JOB CARD NO.-61249). THEY STATED ME THAT THEY WILL TOW THE VEHICLE TO CHADHA SUPER CARS (P) LTD. NOW MY CAR IS LYING AT DEALERSHIP (CHADHA SUPER CARS (P) LTD.-LUDHIANA.
I NEED YOUR ASSISTANCE IN GETTING IMMEDIATE RESOLUTION & PENALTY FROM TOYOTA ON THE HARASSMENT THAT HAS BEEN FACED BY ME WITH NO FAULT OF MINE.