Carzonrent — Refusal to issue the car

Address:

Bangalore, Karnataka

I had booked a car on 09-June with booking id 6326232 and made the payment of Rs. 916/- using American Express credit card. I was informed to collect the car from your outlet at Amarjyothi Layout at Domlur, which is closer to my residence. As my car was given for service, I had booked the car for commuting during the day. Next day, when I was to collect the car, I was told that the car is not available at Domlur and I was asked to go to Ulsoor to collect the car. I went to Ulsoor outlet to collect the car and the person at the outlet asked for my credit card. I presented the very same American Express credit card which I used to make the payment while booking online. But strangely, the representative refused to accept the American Express and asked for Visa or Master Card credit card. I did not have any Visa or Master Card credit card and offered Visa and Maestro debit cards. However, again the person refused to accept the debit cards. I also offered to pay the amount in cash, which was also declined by the person. In the booking confirmation what I received from Carzonrent, they had mentioned the requirement to carry the (a) Passport/Voter ID (b) Driving License (c) Credit Card. They did not mention in the booking confirmation that they accept only Visa or Mater Card credit card. It is impossible for me to imagine that they will not accept American Express especially when I have used the American Express credit card to make the payment while booking the car. I was declined the car as I was not carrying the Visa or Master Card credit card and their personnel categorically mentioned to me that they would cancel the booking and the amount would be refunded to me. However, now I see that the amount is charged to my American Express credit card, the same credit card which you refused to accept when I wanted to take the car. The Carzonrent have denied me the car after collecting the rental value of the car in full for no fault of mine. I have complied with your booking confirmation by carrying the required documents. However, they have acted arbitrarily by refusing to issue the car quoting unacceptable reason that I presented the American Express credit card. Further, your personnel at Ulsoor office promised me that the booking amount would be refunded in 2 weeks. When I contacted customer service I was told that if was my fault that I was not carrying Visa or Master Card credit card and they can do nothing about this. Even though I am a preferred customer of Avis, I approached Carzonrent only for the purpose o[censored]sing the electric car Mahindra Reva. My first experience with Carzonerent has been very disappointing. I expected a better customer service from a company like Carzonrent. I now feel cheated. I hope a fair business policy would entitle me my money back.