[Resolved]  Celkon — mobile sent for Repair to Company since 13 March 2014

Address:Hyderabad, Andhra Pradesh

My mobile was recorded for repair in Om Sai communication in chandanagar and i was told that it will be sent to Company on 13 March 2014.
The form number was CMELS[protected] and the IMEI no. is [protected].
I have called to the number [protected] almost every week after 15 days of the mobile submission.
The response was the spare part is inserted and is under observation. The same response was provided since last two weeks and i was told the mobile will be dispatched within two days. Even call number was provided as 540. This was the same answer which i received.
On 02 May i was told that it is almost ready and will be dispatched on 03 May evening. So today i called up at 4.15 P.M and the answer was it is almost ready not yet dispatched and Team lead is following up and will be sending mail to internal team and is already escalated.
Pls request to kindly observe the issue and let me know the excat status as to what is the issue and when can ths be resolved and what is the date at which this can be dispatched to Om Sai communication for me to collect. If the repair is not happening request to pls arrange for the alternative replacement. This is a long time for any allotted time for repair. Pls look into this and update as early as possible
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Aug 14, 2020
Complaint marked as Resolved 
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