Celkon — POOR SERVICE

Address:

Kurnool, Andhra Pradesh

Respected sir, My name is H.Tharaka Rama. I have purchased a Celkon A200 on[protected] from BIG C Guntakul, and iam sorry to inform that the mobile failed within few days.(10/15days) Its screen touch(BACK BUTTON)is not working, ringer also not working properly. First i approached BIG C manager Guntakal, he reffered to consult Celkon service center guntakal, after i approached Celkon service center (GUNTAKAL)and explaned them the defect of mobile, they kept my mobile for 10 days with them and later informed me that "the required spare parts are not avilable with them and will contact me once they got them" and returned my mobile to me. Later I have given the same in Big C mobies (GUNTAKAL )and after 45 days they have returned saying that its problem has been rectified. But its not, the defect/problem remains as it was earlier. I don’t know what they checked and rectified in the piece. After keeping my mobile with them for more than one and half month nothing was done to rectify the problem, doesn’t the Big C have Enough skilled manpower solve a customers issue, if not for what sake are u maintaining service centers and showrooms in different cities and even in towns. Having a great expectation on the Celkon and to encourage an Indian company I have purchased the Celkon mobile but I am very much depressed by the service provided by your service center. Why Big C is not able to provide proper service and response to the customers ? Even street vendors are able to give response and service for the product they have warrentied for. Hence request you to kindly intervene and arrange for rectification of the problem immediately or else replace with a new piece. I would request you to kindly let me know the contact number of authorised person as I am not getting any good responce either from the service center or the customer care. I never expected such response, service job sheet no : JS/GTKL/104 date:09/12/2013. IMEI NO:- [protected]. Present my mobile at GUNTAKAL CELKON SERVICE CENTER (guntakal) sir take proper action as early as possible, thank u