Central Bank Of India — Deduction of money from my account

Address:

735222

Respected sir, i have a bank account in your bank in oodlabari branch (micr code :[protected], ifsc code:cbin0281386) in the distinct of jalpaiguri, west bengal. they have deducted ₹572.50 as annual fees for atm card. sir i would like to informe u that i have never received atm card, i have applied for it but it was neither send to me by post nor they informed me by calling and also did not alert me by sms although i have given by cell number for sms alert. when i enquired about my money they said that it my mistake that i have not received the atm from the bank. the rules says that atm card is send by post and atm pin has to be received by the customer from the bank, when ever the atm is dispatched for delivery for the customer at his address an sms alert with the tracking no is provided, but this was not done in my case. being a busy person it's not so easy to go and enquiry all the time in the bank weather the atm has come or not. sir do the needful in this regard as want my money to be re funded.