[Resolved]  Central Bank Of India — interest overcharged

Address:

Fazilka, Punjab

Dear Sir,

Sub: Complaint against Abohar Branch of
…Central Bank of India
Details of the complaint are as under:
1. NAME OF THE COMPLAINANT – Sh. Major Singh
2. FULL ADDRESS OF THE COMPLAINANT - V.P.O . Wahab Wala, Teh. Abohar
Dist.Fazilka Punjab…
Pin CODE ..152116
Mob. [protected]
3. COMPLAINT AGAINST (NAME AND FULL
ADDRESS OF THE BRANCH/ BANK ) Central Bank of India
P.B. No. 3, Circular Road
Street no. 5, Abohar (Punjab)
Branch code : 329.
PIN CODE-152116.
PHONE NO.[protected].
4.PARTICULARS OF BANK ACCOUNT - Central Kisan Credit Card…A/C no. [protected]
5.DETAILS OF THE COMPLAINT
I had an account with above mentioned bank Since 2004 Under CKCC with a/c no.
[protected]. I closed my a/c on 7th Feb, 2014 and got statement from[protected]. When I check statement I found bank has charged too much interest from me, also some unnecessary charges have been deducted from my a/c. I met branch manager and he said he would look into this matter. The very next day he came to my home and told me that there was problem in software and bank would refund all the money in your saving account. But whenever I go to bank, manager makes lame excuses and it is clear to me that he is not going to solve my problem. I also asked for the statement for the period[protected], because in this period bank may have also charged over interest and other expenses, but I was shocked to hear his answer that bank has burnt all the old records and every bank do so. I called bank’s customer care and executive told me that branch has all the records and you can get it from there. I again met the manager and told that I have called customer care and record is here in your bank. He told me with shameful face that your record is in C.D and I will trace it. When again after some days I asked for the statement, he said record is in computer but system is not working and come other day. Again I met him and he said it is difficult to get the statement. I do not know how much over interest bank has charged within 10 years as I do not have complete statement. On statement rate is 7% p.a which is applicable on first 3 lakh and above it bank charges 11.75% p.a. I want my money back with interest.