Central Bank Of India — Money not refund

Address:

New Delhi, Delhi

My father has joint saving account in central bank. A/C no [protected]. On 18 Aug 14 he has done ATM withdrawal for Rs.10000. But the amount is not withdrawal from ATM but it has been debited from the account. It was happen two times in same day. We have compliant on next day and from that day we keep on chasing but nothing has been done till yet. Even we have done online complaint but they close the complain with remark issue has been solved. Even we have in written all the complaint no and they also give in written that our withdrawal limit is Rs.25000. Then how can we withdrawal Rs.30000 in same day. We have also complain in main chandni chowk branch. Please assist