Central Bank Of India — Not starting my family pension after 6 month

Address:736202

I have submitted all necessary document after death of pensioner on 05.05.2016 and applied for the family pension, but bank is not giving my pension.my husband Mr.Benu Debnath was a railway pensioner.He passed away on 07.03.2016. his PPO No-APDJ/PEN/ENGG/4378(R).railway saying that its bank who is responsible for the pension to star on other hand bank just not taking any care about the mater.
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Central Bank Of India customer support has been notified about the posted complaint.
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Yesterday and 16/08/2016 I have done online recharge and shopping my balance have been deducted from my account and it shown like payment failed. It is not the first time. I have filled the form for reduction replacement of money, but till now it hasn't returned to my account.

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