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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Excess meter reading(customer id no:42000347637 & Bill no:4208315700905151)

User
 Putul Ghosh on Jun 29, 2015
Recd.bill of May 2015 shown 150 units consumed and billing amount is Rs950/-which I strongly disagree.Compare to last year you see that meter reading was 75 units.and electric point is the same.No extra load consumed during that period.Please check thoroughly and do the necessary. Putul Ghosh 2/C, Bipin mitra Lane Kolkata-700004 (m)9432298823 ....
Complaint comments Read comments Complaint category Products & Services

CESC - High Price of Electricity Bill.

User
 adriyaman1607 on Jun 29, 2015
My Electricity bill is coming at high price although i am not using it all time.my ectricity bill is coming at high price for atleast two months, before it came normal.we also didn't run any heavy machine but also it is coming.we didn't also run A.C.Please assist me why my elctricity bill is coming at a high price.before it came under Rs.200 but now it is coming above Rs.4000. MR Manish Mitra Customer ID-47000328211...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Monthly Bill

User
 soma1234 on Jun 27, 2015
Dear Sir, I am Mrs. Soma Bhattacharyya Consumer no is 62193058054 and customer ID 62000502422. I am very much confused of my May 2015 Electricity bill. You have send the generated bill of May 2015 is Rs. 3140/- (Three thousand one hundred fourty) only. now i want to know how is it possible, My average bill last one yer in summer time not more than 1200/-. So, I will request you to please see the matter needfull, and send me the correct bill. Thanking You Regards Mrs. Soma Bhattacharyya...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - RELATED TO BILL

User
 ashistalukder on Jun 27, 2015
To The customer care CESC LTD. Dear Sir My electricity bill for March 2015 was Rs 3370 & due date was 6/5/15 I have deposited the amount of 3760 using HDFC visa card through net banking on 22/04/15 Although I was trying to pay March 2015 electricity bill through net banking as the amount is paid before the receiving of the bill date (i.e. before 25th), the payment was deposited against the February 2015 bill. Note that February 2015 bill is already paid on 30/3/2015 by cash. In the current bill of May 2015 the amt. Of Rs 32.75 is still showing due against March 2015 bill Therefore...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Bill for no consumption of electricity as we are out of station

User
 Ashimesh Dutt on Jun 27, 2015
Presently we are not residing in Kolkata, however we had been there from 21st March'15 to 10th April'15 and left my flat locked with the main switch off. My electricity bills being settled under ECS scheme.CESC bill for 04/15 for Rs. 1469/- has been deducted from my bank account, again as per SMS recieved on 25/06/15, CESC bill for 05/15 for Rs. 3908/- is likely to be encashed from my bank account. On my scrutiny of CESC e-bill for the above mentioned bills, i obswrved my electricity meter reading remained unchanged from 2804; further my next door neighbour confirmed meter reading remaining unchanged...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Irrational billing.

User
 Ria Ghosh on Jun 30, 2015
Con. No. 19026041005. Last bill amounting Rs.2400 is irrational, irrelevant and has no parity with the previour ones. Please look into the matter. Average bill of my electricity in summer is Rs 1800 per month and average consumption per month is 250 to 260 units. So the current bill is totally fabricated....
Complaint comments Read comments Complaint category Family & Relationships

CESC (Calcutta Electric Supply Corporation) - Incorrect Bill Amount for June - 2015

User
 Kaustav Choudhury on Jun 24, 2015
I have received a very huge bill amount for June - 2015 which is not possible. So, please re-verify my bill amount and generate a new bill as soon as possible. Customer Account Number: 46344182043 Bill Amount (Rs Ps): 833.00 Due Date: 2nd July 2015...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - HIGH BILL IN MAY2015

User
 SUBODH KUMAR BOSE on Jun 24, 2015
DEAR SIR, AS I CAME TO KNOW THROUGH SMS SENT BY YOU, THAT MY ELECTRICITY BILL IN MAY15 IS Rs 820. WHICH IS TOO HIGH NEARLY DOUBLE THAN WHAT I USE TO PAY EVERY MONTH FOR ONE YEAR. I THEREFORE, REQUEST YOU TO KINDLY ARRANGE TO CHECK MY METER AND TAKE NECESSARY STEP. THANK YOU. SUBODH KUMAR BOSE CONSUMER NO-63214160880 CONSUMER ID-63000879112...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - High usage on meter and for this high bill

User
 sukantarcc on Jun 22, 2015
For the last 6 month we are getting high consumtion of electricity and so high bill where there is no such usage of electricity like this. We are requesting CESC for checking this on pririty basis and do the needfull. Consumer no : 26085155009...
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Bill amount generating in vacant flat of Customer ID 28000090766

User
 sibir on Jun 19, 2015
I left my flat in vacant from the month of DEC14 & had maintained a advance amount of balance, At present Surprisingly authority started thinking that bill should be there as on avarage, but my querey is on which ground these bill generated for the month of Marc15, April 15 & May 15, when I am not staying in flat & not consuming any Electricity....
Complaint comments Read comments [1] Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Electric bill abnormally increasing since last 6 months.

User
 raydebajyoti on Jun 18, 2015
I CAME TO KNOW THAT MY ELECTRIC BILL STANDS Rs, 11460/- FOR THE MONTH OF MAY, 2015 THROUGH SMS WHICH IS QUITE IMPOSSIBLE AND IT MAY BE HAPPENED DUE TO PROBLEMS OF METER OR LEAKAGE OF ELECTRIC LINE, PLEASE NOTE THAT MY ELECTRIC BILL HAS BEEN INCREASING SINCE LAST JANUARY, 15. DOMESTIC CUSTOMER ID- 05000822871...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Scsurity deposit refund

User
 Subhasish Dey on Jun 18, 2015
I want to refund my security deposit for my old miter Consumer no-46457006001.I have already submit all the paper to your office dated 20/02/2015 against Dooket no-1153461 but still I have not receive the refund money from your end. Please take care this issue. Subhasish Dey AB-9/9 Desh bandhu nagar. Baguiati Kolkata -700059. 9836496117...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - sudden increase in the electric bill consumer number 75036070009 in the month May 2015

User
 barundatta on Jun 17, 2015
We would like to draw your kind attention that we have received exorbitant electricity bill of rs. 3500 in the month of May 2015 against my avg.electricity consumption of Rs.400/- pm. We request you to kindly investigate the issue and revert at the earliest. With best regards BARUN DUTTA Consumer 75036070009 Flat 2 B 701 Avishikta II Kalikapur kolkata700078...
Complaint comments Read comments Complaint category Employees

CESC (Calcutta Electric Supply Corporation) - two times online bill payment in same consumer no:45043161031

User
 Prio-su Chowdhury on Jun 17, 2015
sir, doing a mistake from online payment two times bill payment from As requested, Rs. 2, 819.56 has been debited from my Account No. XX1018 on 17-JUN-15 through Kotak Mahindra Payment Gateway vide Ref No. 0021375718 for at 5.34 p.m for consumer no. 45043161031 but as before A Transaction of Rs.2846.8 has been done on my Kotak Credit Card No.xx1667 at CESC on 17-Jun-2015 5.27 p.m cesc.ltd confirm with online payment receipt of customer id 45000266178 for May, 15 paid through Bill Desk. that transaction reference no:DHMP3856393833 has been success with 2815.00 eletricity bill amout.convenience...
Complaint comments Read comments [1] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - consumer no is 50133079002 - out of station but still got energy charge of RS.170

User
 DebashisPal on Jun 16, 2015
I am a consumer of CESC and My consumer no is 50133079002 and consumer id is 50000222631. I am not living in my house. So there should be no energy charge. I already paid the bill March 2015. Despite this energy charge is incurred Rs.115 in April'2015 bill(?) and got the bill of Rs 170 in May, 2015. The total bill amount should be much less than the amount incurred. Hence I request you to review the bill and send me corrected bill to my email de11.pal@gmail.com. Debashis Pal 7507574258...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - regarding consumer number

User
 Nilutpal Saha on Jun 16, 2015
Sir, please provide us the consumer numbers of following CESC services for further action please. Meter No- 5008029 Add:- 12A & 12B Gobinda Khatik Road. Kolkata-700046 Meter No-4651653 Add:- 13/1A Bedia Danga 1st Lane, Kolkata-700042 Nilutpal Saha S.A.E. (E) Kolkata Municipal Corporation Ph-9883150242...
Complaint comments Read comments Complaint category Municipal Corporation

CESC (Calcutta Electric Supply Corporation) - Fluctuation of power in the evening session at my residence

User
 Prasun63 on Jun 15, 2015
LOW VOLTAGE Consumer No 68010064001 Dear Sir, We would like to your kind attention that now we are receiving supply voltage very poor and we are facing various problems for such low voltage . .Earlier we have lodged complaint in this regard for many a times over telephone. The technicians attended my complaints of course but without any fruitful result so far. Still it is very poor . Today I had made another complaint ( Complaint No.06150612505 dt. 15-06-15; at 20.43 hrs.) about the similar problems but as a matter of surprise I was informed by your technical over the phone " The probs...
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Refund of Security Money

User
 singhrajinder on Jun 15, 2015
Dear Sir, Consumer Reference No. - 56014108021 Electric Meter and Connection No. - 2661962 I have surrendered the meter as well as the connection and cleared all the previous bills and hence I request you to refund my security deposit at the below mentioned address: Mohinder Pal Singh C/O Calcutta Radiators Corporation 5, Mangoe Lane, Gr. Floor, Kolkata - 700 001 Thanking You Yours faithfully Mohinder Pal Singh 098311-53976...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Over Limit of monthly bills

User
 Saiful16 on Jun 15, 2015
My monthly bills are exeeding day by day without much usage.. I informed this to one of the person from CESC who told me to change the main circuit board which was given by CESC as it is very old one that is why it is exceeding the usage of units.. He told he will come the very next day for changing the circuit board but he did not came, he also told that there is a security deposit of Rs.5000 which i agreed to pay but he did not came to do his work.. Please look in this matter as soon as possible as i m facing a lot of difficulties to pay my electricity bills...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Harassment while submitting advance payment

User
 dipankar007 on Jun 13, 2015
This is to inform you that my father Mr Gobinda Prosad Sen Gupta was made to visit different different counters for an hour when he went there to submit advance payment against consumer numbers 11198001002 and 11198002001. It happened due to sheer inefficiency of your staff on 13th June, 2015 in cesc taratala cesc office. Plz take strict action...
Complaint comments Read comments Complaint category Other

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