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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Request for correcting mobile no., e-mail id & Dt. of Birth.(LT meters - 48190205001 and 48190206009)

User
 bijoybose on Dec 19, 2014
Dear Sir, This is with reference to the recent Change to my Name which has been done to my LT meters bearing Nos. 48190205001 and 48190206009 at Surya Apartment, 233 RBC Road, 3rd Floor Mahendra Colony, Dum Dum Cantt., Kolkata - 700028. I find that the e-mail no. and Mobile no. is being shown as partha.03.pd@gmail.com and 9163061884. It is requested that my email id, Mobile no., and Date of Birth with respect to both the aforesaid may please be corrected as given below. Email:- bijoybose@live.in Mobile No.:- +91-7411784718 Date of Birth:- 05-August-1953 Kindly confirm action taken to...
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Change of placement of meters

User
 Anindita Sinha on Dec 18, 2014
The underground cable connecting the meter got damaged due to wear and tear, I fear if any accidents is caused due to the same, I appeal to you if the meters could be placed in a separate place from the present position.Please let me know the formalities for doing the job. The consumer nos. are as follows: NAME CONSUMER NOS. Sunil kr. Singha 29176042004 Bithi Singha 29176041007 Niranjan Das 29176040001 Tapan kr. Mitra 29176043001 Residential Address:7/R, Asgar Mistry Lane, Kolkata-700046...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Online payment for the month of November 2014 not visible on Portal

User
 dibyojyotidas on Dec 17, 2014
Dibyendu Das, Consumer No 10115211005 Consumer ID 10000235251 Bill - November 2014 is Rs. 501.49 i made online payment through hdfc netbanking on 16 th December 2014.Given below is the reference:- BHDF3594869095-BilldkTheCalcuttaEle 1216113902 The amount has been debited and its not showing in your portal. Now What I have to do. Mob : 9619154271 Please resolve this ASAP....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Excessive electicity bill for the month of November 2014

User
 snsarkar on Dec 16, 2014
Dear Sir, Ref.: Consumer No. 50498072200 Consumer Type: Domestic I, Dr. Souvendra Nath Sarkar, a bonafide client of your company, wish to bring to your kind notice that the amount of the electricity bill (Rs. 700/-) for the month of November 2014 is excessively high. Neither I am not staying in the flat as I am working in Bareilly, Uttar Pradesh, nor I have rented it. And the flat remains under lock and key. Therefore, there is no question of more consumption of electricity. Accordingly, the minimum rental charge should have been the electricity bill for the said month. I, therefore,...
Complaint comments Read comments Complaint category Employees

CESC (Calcutta Electric Supply Corporation) - excess payment due to wrong tarrif

User
 atulkrishna on Dec 16, 2014
I, Sri Atul Krishna Halder CESC CONSUMER No. 04163102006 customer id 04000422704. CESC charged higher tariff in the month of JUNE 2014, while in the billing month of May 2014 unit consumed shows NIL. As a result in yhe month of June 2014 both the months units were accumulated and higher amount realised.Now I want my excess amount to be reverted with interest if any or to be adjusted in the current month. Also I express my humble request to take an action to the erring staff who played with the CORPORATION. A line regarding action taken will be highly appreciated. Thank You. ATUL KRISHNA HALDER 1/604,...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Cnsum.No.17064217002

User
 subhash_r2 on Dec 15, 2014
I have made payment of October, 2014 bill by net banking (Uco Bank) on 24.11.14 Rs.6570.49 trans.ref.no. AUCO3566805062 . But due to fault in system the payment has been made twice and the amt.Rs.6570.49 is debited to my bank a/c again. It is requested to pleas look in to the matter and adjust the extra payment in the next bill Please confirm....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Electricity Bill November 2014 is raised

User
 Dilip Kumar Mallick on Dec 13, 2014
Dilip Kumar Mallick, Consumer No 4504415300511148Consumer ID 450002666599 Bill - November 2014 is Rs. 2970.00 But Actually Rs. 621.96 (according to your bill shows) I have paid lost moth Bill on : 10-12-2014 Now What I have to do. Mob : 9231829372...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - Main fuse in the meter is burnt

User
 macmet on Dec 12, 2014
Consumer no.46391143003, complaint lodged on 27.11.2014 through telephone no. 1912 and Docket no. 1114054305 While changing the supply line and new meter, the main fuse in the meter box got burnt and temporary connection was made and power was restored by the CESC contractor. They advised to inform 1912 for immediate replacement of fuse with fuse box as they did not have the same.The officer receiving the complaint informed through sms that within 2-hours the complaint would be addressed.Today is 12.12.2014 i.e. almost 2- weeks have passed but CESC have not sent anyone. This is something which can...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Regarding payment transaction....

User
 Litu patnaik on Dec 11, 2014
Dear Sir, Today i deposited my electrict bill through online payment by Net banking of State Bank of India but unfortunate deducted my account but not rcvd payment receipt of CESC.So kindly do necessary steps. Consumer No- 75203020017 Month-November-2014 Rupees- 404.49...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - WRONG ADDRESS IN THE BILL

User
 ajit halder on Dec 10, 2014
SIR, THIS IS VERY UNFORTUNAT THATI HAVE RECEIVED MY FIRST BILL ON 09.14 AND SEEN THAT MY BILL ING ADDRESS IS 53 FEEDER ROAD BELGHARIA, KOL -56 INSTATE OF 58 FEEDER ROAD, FLAT NO C1, BELGHARIA, KOLKATA - 700056, SO I REQUEST YOU PLEASE RECTIFY MY BILLING ADDRESS AS SOON AS POSSIBILE. THANKING YOU AJIT HALDER...
Complaint comments Read comments [1] Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Excess Charge for October 2014

User
 subirlily on Dec 8, 2014
Hi My house address is 11/1 Sibtala Lane, Chatra, Hoogly, Zip 712204. Consumer number is 66101092015. The house is under construction and nobody lives there. Only one small light is on inside the house. On an average we get Re35/- charge every month. Suddenly in October it has gone upto almost 4000. Can you please look into it. I am paying the amount but I request you to look into the matter and take necessary action. My contact emailid is subirlily@ yahoo.com. It will be highly appreciated if you email me back about the status of my request. Thank you....
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - AMOUNT OF BILL

User
 Mekhla Bhowmick on Dec 7, 2014
Respected Sir, I, Ms.Geeta Roy with consumer Id: 05000532619, bill no.:0529645600207149, consumer no.: 05296456002, have been trying to convey that since I am not staying in my respective address and thus my electricity consumption has been nil. Still for two months I had been paying more than the minimum amount. I had been trying to convey this for previous two months but this notice had not been paid heed to. I would appreciate the kind of step that is needed for this matter to be taken soon enough. Thanking You, Geeta Roy....
Complaint comments Read comments Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - CESC Limited - E-Bill payment receipt not available

User
 rahul.bunty14 on Dec 4, 2014
My consumer no is 49165028009, I have paid Rs1775/= for the month of October 2014 through net banking from ICICI, the amount was deducted instantly from my bank account BUT THE ACKNOWLEDGEMENT RECEIPT was not generated. Every month I pay through net banking. Kindly let me know and send me the acknowledgement slip to :- rahul.bunty14@gmail.com,...
Complaint comments Read comments [4] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - non receipt of Bill payment acknowledgement slip of consumer No62159069014

User
 chandan1959 on Dec 4, 2014
my consumer no is 62159069014, I have paid Rs1138/= for the month of November'14 through net banking, the amount was deducted instantly from my bank account BUT THE ACKNOWLEDGEMENT RECEIPT was not generated. Every month I pay through net banking. Infact I do not know whether the amount was received by CESC or not, I do not know How to check my cesc account. Kindly let me know and send me the ackknowledgement slip to :- chandan1959@rediffmail.com...
Complaint comments Read comments Complaint category Credit Cards

CESC - Faulty Meter

User
 animesh99 on Dec 3, 2014
My address is at 2nd floor 348, Banerjee Para Road, Paschim Putiary, Kudghat, Kolkata 700041, My consumer no is 09239088030. I would like to inform you that in the month of July 10th 2014 till 28th of August 2014 the house was locked, where in I found a bill amount of Rs. 6200/- is been send. I immediately went to Taratola office, where I meet with Mrs. Ruposhree Ghosh and raised an complain with immediate effect on dated 30/09/2014 of my faulty meter. She assist and assured me that I should pay upfront Rs 4000/- of the outstanding amount, and she will then arrange a technician visit...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Excess Electricity Bill from couple of month

User
 Mudassar Alam on Dec 2, 2014
Respected Sir/Madam, I would like to ventilate my grievances through this letter. My consumer ID is 25000009482 and my Consumer No is 25005007005. I have a small store at 9, Rafi Ahmed Kidwai Road, Kolkata-700013 in which we usually run refrigerator for nearly 4 to 5 hours maximum in a day and 2 CFL bulbs which we enlight in the evening time. These are the two things which run in my small shop but i am seeing the consumption units are very high coming in bill from couple of months. I think either the meter reading is wrong or someone is hooking my electricity or someone is stealing from the meter...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Nonreceipt of payment acknowledgement.Bill no 19045147033410144

User
 sidbis on Dec 2, 2014
My consumer no is 19045147034 (Siddhartha Biswas, Flat 3B, 3A, Ashu Biswas road, kolkata 700025 - mobile 8961651190) I paid Rs.836.12 through HDFC credit card on 23.11.2014 online.But due to inter net connectivity disturbance I did not get the acknowledgement.On 26.11. I lodged a query/complaint online at your site describing the problem (Docket No LT/14/16534 or 16634).Having received no reply I sent an email on 28.11.14 to cesclimited@rp-sg.in on 28.11.2014.Having received no response I tried to telephone no 9163675386 of Mr Somdiptya Chakraborty as given on the bill, The no. is either engage...
Complaint comments Read comments [3] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Change of Meter box made on December 01, 2014

User
 Dr. Das on Dec 1, 2014
Dear Sir/Madam, Our consumer number is 57051039005. This consumer number is in the name of Sri Tara Sankar Das of 61/2/3 Chatterjee Para Lane, Kadamtala, Howrah - 711 101 and I am his son writing this mail. The purpose of writing this mail to you is that at around 12:15 p.m. on December 01, 2014 one Md. Jahangir Hossain who claimed to come from the CESC office in Bhawanipur came to my residence in Howrah and mentioned to my mother (aged 83) and my younger daughter who was at home since her final examinations were over that he has come in connection with reviewing of our electric meter. For this...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Wrong Meter Reading (Consumer No. 46589113002)

User
 BratatiDam on Nov 30, 2014
Dear Sir/Madam, My flat has been unused and the main meter box (Consumer No. 46589113002) is switched off since the last 3 years. Yet, I got a bill of Rs. 670 (101 units) for the month of October 2014. Either the meter reading is wrong or someone is stealing from the meter box. Please take action immediately and provide a solution. Regards, Bratati Dam Consumer No. 46589113002 Mobile - 09718377109 email - bratatidgp@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Refund of incomplete internet banking transaction amount 2 X Rs 1553.49

User
 adityabiswas60 on Nov 29, 2014
Hi I have paid CESC online through Net banking on 3rd Nov 2014 Rs 1553.49 for Consumer no. 47167196001 and accounting month and year 09/14. I also paid Rs 1873.49 for Consumer no. 47167195002 and accounting month and year 09/14. However please see that 2 more transactions in an attempt to pay Rs 1553.49 failed but my ICICI bank account has been debited as will be seen in the bank statement as below: 03/11/2014 03/11/2014 BIL/000671119470/CESC 1 SEP 14/CESC _AICI354102 1, 553.49 03/11/2014 03/11/2014 BIL/000671134552/CESC 1 Sep 14 agai n/CESC_AICI3541 1, 553.49 ...
Complaint comments Read comments Complaint category Online Shopping

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