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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - METER BOX EXHUSTING TOO HOT

User
 raja biswas54 on Sep 30, 2014
Sir/madam, My meter box exhusting too hot for which it can fire at any time. So that you may take the necessary action to prevent major hazards on priority basis. Thanking you, Raja Biswas customer ID --13000608160 Phone no - 9088598422 Address -ASHUTI 1ST BYE LANE RD RAIPUR 24 PGRS 743 352...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Request regarding change the meter no- 4146215

User
 alok.nshm21@gmail.com on Sep 28, 2014
With the reference of latter dated - 15th sep 2014, consumer no- 64008089777 & customer id no- 64000440341 we are already give the application for excess in monthly billing and request to change the meter, but we have not received any responce from CESC. from last few months I have received an abnormal electricity consumption bill which is an absurt amount.This much of amount has hardly been consumed in the last 06 months.Our average billing amounts between Rs.380- 700/=.This is for further information that we have not purchased or used any sort of high power consuming appliance like...
Complaint comments Read comments Complaint category Utility Services

CESC Ltd - Denial of new connection

User
 sarojseth on Sep 28, 2014
I am a widow of 65 years old, living alone in my ground floor at 117/7, Kalipada Mukherjee Road, Behala, Kolkata-700008. More than a year ago I applied for a new connection to CESC Ltd. for my ground floor flat, which stands in my name. A primary inspection was also done at my flat and it was decided that my meter will be installed in my balcony which is fully covered with iron grill. But I was denied for the connection because one Mrs, Debjani Ghosh Dastidar, who is the owner of the first floor of the same premises, has not paid her electricity bills since long. On this ground CESC authorities...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Incorrect Email ID, Mob No, DOB & password

User
 A. B. Dutt on Sep 25, 2014
Re: Consumer no. 02059016031 - Amit Bhusan Dutt, Fl 3A, 10, Cornfield Road, Kolkata - 19 Your online Payment window for my above consumer no displays Email ID adhishbasu@gmail.com, Mob. no. 9007832921, DOB 9th October which are not mine and has been inserted without my knowledge & authority. I have complained in writing to you earlier (docket no. 120914/0205901603/120914 dated 12/09/2014). Your executive rang me up from Tel. no. 66340803 on 17/09/2014 at 1247 hours confirming the above. It is requested that my proper Email ID amit22dutt@yahoo.co.in; Mob. no. 9831690594, DOB 31st January be...
Complaint comments Read comments Complaint category Internet Services

CESC (Calcutta Electric Supply Corporation) - Paid Bill ,amount deducted by sbi but dont get reply mail

User
 joyeeta dutta on Sep 25, 2014
Respected sir: Myself Malati Dutta, My consumer id no is 62096036290, I have paid my last month(August)2014 electricity bill by Net banking, of Rs 1070, from SbI, my amount deducted but dont get any payment receipt by email or sms.The date was on 22/9/2014 at 19.14 pm.So I paid the bill next time on 23/9/2014, (Second time) and this time I get payment bill by email.But my problem is that my first amount till not refunded to my sbi ac.Please look into the matter. Thanking You Malati Dutta....
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - non receipt of bill as per consumption

User
 duttar on Sep 24, 2014
I reside in Flat no 4 B, Sripal Apt, 107 NSC Bose Road, Tollygunj, Kol-40. My consumer id is 08000225195 and my consumer no is 08113269001. For last three months I have not been getting correct bill; In June 14, it was some 100/-, in July 110/- and in august 14, itis 56/-. My average monthly bill should come to range of 1500-2000 per month. I am not sure whether there is someting wrong with the meter or the person, who comes to take meter reading, is not taking correct meter reading. Pls get the same reverified and send me the correct bill for payment Rajiv Dutta...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Change of consumer name without written cionsent of initial consumer

User
 Manan Mondal on Sep 23, 2014
Dear Madam/Sir, I, Sri Manan Mondal, is a residence of 93/1 Dr Meghnad Saha Rd, Kolkata-74. My consumer no-48134107007 & LP-139/3/3. Recently I have gathered that above meter connection against my name has been disconnrcted & changed to Mr Shounak Mandal's name. In this context pl note that neither I have given any consent in writing nor I have authorised any body to surrender my above mentioned meter connection. Pl let me know how my meter has been cancelled by you without my written consent? In view of above you must restore my above mentioned meter connection with consumer no-48134107007...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - Cancelling or suspension of electric meter

User
 Abhishek Gattu Roy on Sep 23, 2014
Hello I am request you to suspend a electric meter of the Consumer No 62079007016 because its no longer in use. My name is Siba Prasad Roy my holding address is 25 LALA BABU SAIRE ROAD HOWRAH 711 202 LP.47/3/2 Belurmath area. According to the workings it was a commercial meter and is no longer in use so i request u to suspend it. So please email me with more information about the process and formulation of the security deposit. My email- abhiroy.cool@gmail.com Thank you and Regards...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Minor change/corretion in billing addresses

User
 Sanjita Chakrabarti on Sep 20, 2014
Sirs, Our (myself and my daughter having Con No. 46451081007 and 46451081016 respectively) monthly electricity bills need some minor correction for speedy and quick delivery. The exact addresses would be:- 1) Swapan Chakrabarti, BE/26, Deshbandhu Nagar, PO: Deshbandhu Nagar, Kolkata - 700059 LP NO 37/35/2 and 2) Somi Chakraborty, BE/26, Deshbandhu Nagar, PO: Deshbandhu Nagar, Kolkata - 700059 LP NO 37/35/2. Kindly do the needful. In this respect I have sent a request earlier through your FB please. Thanking you ....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - no supply of 440 line

User
 mom.1981@yahoo.in on Sep 20, 2014
My consumer no.55048086001, consumer ID 55000257643 I have registered complaint on 14.09.2014 and my docket no.is 0914066145 . We are not getting 440 line supply for the last 7 days. Have been following up with your customer care daily but no response. Lastly they have asked to contact local depot . On 20.9.2014 we have visited local depot Dy, Manager Commercial, he assured that the connection will be restored the same day. But still no action has been taken. M. Ghosh. 9007980060...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - no electric supply since the evening of 19th September, 2014.

User
 kanodiaco on Sep 19, 2014
Consumer No. 56081118001 - ADITYA KANODIA - 7, HAZARI MULL SHAH ROAD BANDHAGHAT SALKIA HOWRAH 711106 on the 19th September, 2014 sudden at about 20.45 the electric supply was shut down. It transpired that supply was uninterrupted partially and was affected partially. Since then several complaints have been made. One of the complain Nos. is 09140610346 which has been made a little while ago because earlier complains did not evoke any positive action. Shockingly the hotline 1912 is a inefficient station so far as a consumer is concerned. Despite telling the gentleman (name possibly is SK...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Unable to pay CESC Bill Online

User
 Arjun Chakraborty on Sep 19, 2014
Dear Sir My consumer no is 46000077815, I always pay the bill online in cesc website, but recenty I found your website is changed and in this new website I am not able to pay my CESC Bill. Please can you help and send me email at bibek7jul@yahoo.com....
Complaint comments Read comments Complaint category Internet Services

CESC (Calcutta Electric Supply Corporation) - Bipadjanak bhabe electric line byebohar

User
 Tandra Dey on Sep 18, 2014
Sir, aamader flat-er address: 7/103A, Sahid Nagar, P.O. Haltu, Kolkata-78. Ei flat-er sob aabashik, bipadjanak bhabe electric line byebohar korchey. 1.0mm wire (tar) diya metre thekay pratyak flat-e line gachey. Je kono samay Fire (Aagun) legtey parey. Kindly, jadi aapnar Electric Engineer easay ekbar varify ba warning diya jay, tobay ei flat-er sob manush fire (aagun)-er hath thekay bachbay. Metre thik use hochchey na. Ek joner namer metre arek jon use korchey. Bay-namee tintay meter royechay. jar namey ei metre, se Flat-er aabashik noi. Metre box very very very dengerous position-e aachey. Please,...
Complaint comments Read comments Complaint category Education

CESC (Calcutta Electric Supply Corporation) - Unable to access your web site to pay bill online

User
 suranjan1 on Sep 18, 2014
Please note that I have been unable to access your web for the past few weeks and so I am unable to my electricity bill. I am outside Kolkata at the moment, so I am unable to go there in person. Please note that, in the past, I have paid my bills online without any problem. Is there a problem with your website? If so, can suggest another alternative other than physically going to your office (since I am not in Kolkata). Thank you. Suranjan De Email: sde36@yahoo.com...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - rude and bad behaviour of customer representative as well as supervisor sajid ahemed

User
 amarnath_bh on Sep 17, 2014
i had called up your help line today now to register a complaint against power disruption in our locality using my mobile number 9322287119 There has been a power failure in and around my locality 189/1 kasba road kol 42 landmark kasba rathtala While contacted the representative montu who did not gave his full name insulted me my saying that " Apni ki bhujte parchen na " the tone was pretty bad and there was a sarcastic tone saying in a screaming voice saying the same thing again and again . I wanted to talk to the supervisor but the supervisor was equally bad and sarcastic Hope there would...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - exceed bill amount

User
 tozo on Sep 17, 2014
customer id:04000736303 cust name-SANTANU BANERJEE in the month of june- unit-272 in the month of july -unit -68 meter reading- ******(as per electric bill) but unit-68 bill amount-306.84/- how is it possible??? present meter reading 472 unit 131 amount-678.48 customer id:04000631061 cust name: SADHAN BANERJEE in the month of june- unit-0 in the month of july -unit -156 meter reading- ******(as per electric bill) but unit-156 bill amount-724.84/- present meter reading 3114 unit 120 amount-609.40 customer id:04000736303 cust name-SANTANU BANERJEE in the month of june-...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Bill Payment updation delay against Consumer no # 50140304536

User
 Sutirtha Talukdar on Sep 17, 2014
Hi This is regarding my consumer no – 50140304536. The payment of August’2014 Bill was paid through ICICI netbanking on 15th Sep at 10.15 am. The details of the transaction isas below Consumer no – 50140304536 Amount- Rs.3988.49 Transaction reference no – 000647859776 Bank – ICICI Please check the same as the payment is still not reflected inyour account as per CESC Customer Care....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Request for decrease in huge elcy.bill amount agnst.consumer no.40070144001

User
 adityaji on Sep 16, 2014
Dear Sir, With due benignity request I beg to lay down the following facts towards the upcoming of huge elecy.bill every month around Rs.1000/- for one year which is impossible to bear by me. Sir, It was firslty around Rs.300/- p.m. but for one year it has increased huge which I have informed you earlier by making complaint. Sir, I am middle class family and my family income is very low and our family has to struggle for making the elecy.payment every month. I therefore request you to please give us reasonalbe amount as per our fixed consumption which is same from earlier. Sir, please revise...
Complaint comments Read comments Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - non received of bill of july 2014 consumer no 08164009003

User
 Kumkum Moitra on Sep 16, 2014
Till date I have not have received the bill of july '14' .Failing which the number given by you for quary ( SPEEDEX courier ) ie 8768879186 is always found SWITCHED OFF . please do the necessary so that I may get the same, and in fewture intime . Kumkum Choudhuri, Consumer no. 08164009003 14 c Khanpur Road DIPTI co-operative Kolkata - 700047...
Complaint comments Read comments Complaint category Movement & Delivery

CESC (Calcutta Electric Supply Corporation) - Sub: Extremely Excess in Monthly Billing

User
 alok.nshm21@gmail.com on Sep 15, 2014
Dear Sir, Ref: Consumer No: 64008089777 Customer ID No: 64000440341 Sub: Extremely Excess in Monthly Billing With reference to above consumer no. Please note that the said electric meter (4146215) which being used for domestic purpose only. We are using same appliance of daily purpose since last two years. Accordingly my electric bills earlier used to be between Rs.380 to Rs.700 only, but from last few months i.e.for March’14 onwards the bill have shot up to Rs.1310 to Rs.3700 which was more than double and triple in bill amount from the previous bills which is beyond my understanding. In...
Complaint comments Read comments Complaint category Utility Services

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