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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Non resolution of complaint of unusual high bill

User
 Dilip_Roy on Mar 3, 2015
I am Mr Dilip Kumar Roy, I am 64 Yrs old and suffering from Hypertension, diabetes and Heart disease. In Nov 14, I received a electricity bill for Nov 14 for Rs 10750, which was unusual and defies logic, details are as follows: (Meter no. 0435511, Previous meter reading: 8825, Current reading:9999; Units consumed: 1174). I lodged a complaint via telephone with CESC(Mr Nazrul Islam Choudhary, Commercial executive on 8584075303) complaining about that the meter reading noted by their representative was wrong. He promised to have the issue looked at and send me a corrected bill within 10 days but nothing...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Minimum bill

User
 sova singha on Mar 3, 2015
My Consumer no 07167021180. I received today bill for the month of January 2015 for Rs51/- for ZERO unit though my actual consumption for the month of January 2015 is 100 Unit ( i.e. 1057 - 957 Unit).
Present Reading as on 03.03.2015 is 1070 Unit.
The person entrusted with the task of meter reading did the fault and I am being monetary penalised for payment of per unit charge at excess rate.
I therefore request you to please recast the bill for the month of January 2015 for 100 Units and re issue the bill accordingly so that I can make payment of the same by 10.03.2015
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Bill Amount debited from bank account but no transaction slip/acknowledgement received

User
 saheli bhowmik on Mar 1, 2015
My cosumer number is 05303100007. I made a payment of Rs 634 to CESC on 27/2/2015 using ICICI Bank Net Banking. The amount was debited from my account but no transaction slip/receipt was generated. I called up CESC Customer Care number and was asked to wait for 48 hours. Now even after 48 hours, there is no update and the latest payment status still does not reflect the payment that I made on 27/2/2015. Please send my transaction receipt to my email ID as soon as possible. Otherwise please reverse the transaction so that the funds are credited back into my account....
Complaint comments Read comments [1] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - To change the main electric meter

User
 saif980 on Feb 28, 2015
My main meter runs even after when the main switch is switched off just because of this i have to pay greater amount compare to others as my meter has a problem. Therefore I would like to call a person from CESC LIMITED to change my meter as soon as possible....
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - Request to change / replace of broken Meter Box.

User
 kumaresh mandal on Feb 27, 2015
Ref : Consumer Id No: (i) 54000501179 & (ii) 54000209896, LP: 37 / 18 Dear Sir, It is informed that the Meter Box where the above mentioned Meter are installed is completely browken down. The door of the box is in hanging position and both the meter are lying open, which is dangerous. Therefore, it is requested to take suitable action on the above matter so that the broken meter box may be changed / replaced by new one. Thanking you, With regards, Sd/- (KUMARESH MANDAL) Mob. No. 9432089307 OR 9051965864 Address: 17, Narkel Bagan, Jatin Das Road, Majherpara, Pin 743144...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Shifting of Meter

User
 Sandeep S Shah on Feb 27, 2015
Dear Sir, We are lease holder of ground floor and the electric meter is placed at the entrance of the landlord passage. Landlord wants us to shift the electric meter to our place. Is it possible to shift the meter since the meter has been there for past 70 yrs ? Awaiting for your reply. Best Regards, Vivek...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - Metre Problem

User
 Jatin Kumar Giri on Feb 24, 2015
Dear Sir/Madam, This is to inform you that I, Gouranga Dutta, 91/23, Motila Gupta Road, Kolkata-08, consumer number 11048064001 have some doubt on my metre. Because from last seven months my metre reading is high as compared to other months. Therefore, you are requested kindly arrange to send your person and check whether the metre is ok or not. Regards, Gouranga Dutta Mob. 9903968563...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Due to problem in meter

User
 debolina89 on Feb 24, 2015
Respected Sir, This is to inform you that I, Debolina Dhar am facing constant power cuts due to the problem of the meter in my house and I have also checked with electrician. The address of my house is: 57, Pratapgarh, jadavpur, Kolkata-75. The Consumer No. is 75164144009 and Local Post Light no. is: 134/14/11. I will be thankful to you, if you kindly take necessary steps to sort out our problem as soon as possible...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - CORRECTION OF NAME

User
 Sandi333 on Feb 20, 2015
Dear Sir, Ref : Consumer No: 10114120022 Sub : Correction of Name I Mr. Sandip Das request your goodself to rectify my name in your records as mentioned below : CORRECTION NAME SANDIP DAS request you to rectify my name in yours record and do the needful. Regards Sandip Das...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Rude and Harsh behaviour of officer by using slang words at Lake town office.

User
 souravadikary on Feb 20, 2015
Respected sir/Madam, I Sourav Adhikary of P-172 block b lake town kolkata-700089, when i went for paying the bill at the lake town office between 10am- 11am on 20/02/2015, a FEMALE officer was sitting and collecting the bill from customers. When i gave my bill along with cheque, she removed the pin and threw at me then she told that spelling was wrong on the cheque and then i asked whether it is possible to correct it and sign on the cheque, but she did not reply, then i moved away from the queue and then she threw the pin again which fell on the floor and i told anybody could get hurt on...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Wrong Name

User
 Kaberi Mitra on Feb 19, 2015
I am a consumer Gopal Mitra Stay 1st floor 17/18/2 Hriday Krishna Banerjee Lane Howrah 711101 Consumer number 57159019010 & My Flat FLT 3 A 3RD FLR 2 DESHPRAN SASHMOL ROAR HOWRAH 711101Consumer number 57171064026 But a consumer no 56042099002 SMS came my mob bill amt & due date no Evidence proof of address to stay at consumer no 56042099002 So you take urgent action this mater i am very much obliged to you Regards Gopal Mitra 9836055288 gopalmitra56@yahoo.com Consumer no 56042099002 Name And Address: SRI GOPAL MITRA 82/1 KHETRA MITRA LANE...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Illegal allotment of Electric Meter by CESC

User
 babysnake on Feb 14, 2015
Shri Joydeep Bose is a tresspasser as per Hon'ble Supreme court of India judgement order 3571 of 2008 wherein Shri Bose's mother Smt. Meena Bose had life interest in the property at 5/1 A Moore Avenue, Kolkata-40. Smt Meena Bose died on 13.5.2013 after which Shri Joydeep Bose had no right in the said property.A suit for recovery of possession has been initiated against him in the Trial Court which is pending.However a electric meter had been alloted to him vide M.R. No.01/19135/14. I being the landlord have not given him any permission to take the electric meter. However CESC alloted him the meter....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - billing issue - consumer no. 09242058131

User
 sampar on Feb 14, 2015
Hi, This is to bring into your notice that I am receiving high bill amounts every month. I have lodged several complains vide www.Cesc.co.in however have not yet received any response. Also please check that the arrear charges in bill no. 0924205813101150 is Rs. 1447.18 whereas my outstanding bill for Dec. 2014 is 442.37. Please take necessary action or I will be forced to lodge a complain with consumer forum. Awaiting earliest response. Regards P.Samanta C/O Ratan Bose 9836471118...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - METER READING NOT PROPERLY

User
 INDRA KUMAR MIMANI on Feb 14, 2015
My Consumer number is 35059251001. I received a bill for the month of December 2014 which shows 0 (Zero) Units consumptions whereas the electricity consume daily basis. The Copy of Bill is Attached herewith. So please look into the matter and do some needful. Thanking You Yours Faithfully I.K.Mimani 98312-61206...
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - Installation of new fuse in domestic mains

User
 SARNABHA BOSE on Feb 12, 2015
Respected Sir, It is to inform you, that I, Santanu Bose is facing constant power cuts due to the installation of heavy electronic applications like AC, LED TV, fridge and micro oven in my house. The address of my house is: 28, Vidya Sagar Pally, Silpara, Barisha, Kolkata-700008. The Consumer No. is 11338105000 and Local Post Light no. is: 94/26/2/0. I will be thankful to you, if you kindly take necessary steps to change the fuse in mains and install more efficient fuses capable of taking up the load of appliances....
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - Excess billing for december

User
 NKASSOCIATES on Feb 5, 2015
This is to inform you that for the month of dec, 2014 the bill reading had shown 320 units and amount payable was rs 2740/ -, i am surprise that during nov to feb period it is always less than 100 unit . Last month my bill reading was 87 units and amount was rs 640/- and corresponding period last yr for dec was 54 units and amount was rs 380/-. I have neither used fan or account as the climate was cold. So you are requested to look into the matter urgently .My bill no is 3302023903912145

Regds
Navin kothari...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - High Bill Charged Unjustified

User
 ayan.paul on Feb 3, 2015
To Whom So Ever It May Concern Bill No 0530464603512141 Kindly note that for the month of December 2014 electricity bill I received is a very high amount claiming Rs 4490 as net amount payable Here I would like to know that why was CESC sitting on the same and not properly sending me the right amounts in my previous bills and now charging 5 months bill together in one single bill Also CESC cannot claim that they were unable to take properly the meter readings since every previous month I received bills Also the meter room is clearly visible at the location and any person walking on the...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - NON RECEIPT OF ACKNOWLEDGEMENT RECEIPTS

User
 gupta.kr.varun on Feb 2, 2015
My consumer no is 28041056001, I have paid Rs.976/= for the month of December 2014 through Debit Card from Karnataka Bank Ltd., the amount was deducted instantly from my bank account BUT THE ACKNOWLEDGEMENT RECEIPT was not generated. Kindly let me know and send me the acknowledgement slip to :- gupta.kr.varun@gmail.com,...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Non-receipt of Transaction No. and Acknowledgement receipt.

User
 su_basu on Feb 2, 2015
Dear Sir, Today i.e., on 02.02.2015, I have paid the amount of my Electrict Bill(CESC) of December, 2014 for Rs.703.00 through on-line by my SBI Credit Card. The said amount has already been debited to my account but I did not receive any transaction No. and acknowledgement receipt for the same from you. MY CONSUMER NO.-46253170002 BILL FOR:-DECEMBER, 2014 AMOUNT OF BILL PAID:-Rs.703.00 DATE OF PAYMENT:-02.02.2015 BILL NO.:-4625317000212148. MODE OF PAYMENT :-THROUGH YOUR WEB SITE BY SBI CREDIT CARD PAYMENT SUCCESSFUL AS PER MY BANK'S MESSAGE. Please send me the acknowledgement...
Complaint comments Read comments Complaint category Internet Services

CESC (Calcutta Electric Supply Corporation) - Supply disconnected

User
 RAJENDRA GUCHAIT on Feb 2, 2015
I would like to bring to the notice of the concerned authority that inspector (Mr. S.Bose) visited my premises 8/B/H/3, Dr. Biresh Guha Street, Kolkata - 700 017 on 02.02.2015 and without any information, he has disconnected my Meter No.4359896, Consumer No.20049115006. Though I am paying regularly since the installation.


I would further like to bring to the notice of the authority that I am having two school going children and it will be very difficult for them to carry out their studies without electricity properly.

Also, there will be lot of problem we have...
Complaint comments Read comments Complaint category Utility Services

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