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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Delay on reading electic meters

User
 maitidk on Nov 1, 2014
Dear Sir/Madam, It is really unfortunate to inform you that no one visited to my premises (13A Shib Krishna Daw Lane, Kolkata-70054) on 16/17th October to get reading of electric meters of Consumer No. 47145112003 and other two as informed by your good office. We therefore request you to do the needful immediately. With kind regards. Dr. Dilip Kumar Maiti Professor Department of Chemistry University of Calcutta 92, A.P.C. Road, Kolkata-700009 Tel: +91-33-2350-9937(Ext.439) Cell: +91-9433379965 Cell: +91-9836307419 Fax: +91-33-2351-9755...
Complaint comments Read comments [2] Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Non reading of meter

User
 BASTARD on Oct 31, 2014
On reciept of aug'14 bill no- 5120808500608146 with reading dt 6.9.14. The unit consumption is 0, again bill no- 512080850060914 of sept'14 with reading dt 11.10.14 the unit consumed is 0. I cannot understand why the meter reading in both months is 440 units, whreas we are staying at my residence. Also to state that as and when the entire consumption will be billed then i have to bear the staggered tarrif on entire consumption on a futur month due to no fault of mine....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Excess bill for last month

User
 Debayan Ghosh on Oct 31, 2014
I received an outrageously huge amount in my electricity bill for last month, however when I told the officer in the CESC ballygunj office to initiate an investigation, he told me to pay the bill to avoid line disconnection then, submit a letter to the senior executive officer. How am I supposed to pay such a huge amount. Gautam Ghosh Contact number: 9433041520 Consumer No. 08075160007 Consumer type Domestic Reading date 09/09/14 Due date 29/09/14 South regional office - 6, Mandeville Gardens, Kolkata - 700019...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - first bill ,after meter installation on 30 Sept 2014, not received.

User
 a2@ on Oct 31, 2014
pls refer new connection MA Bill no 02/03/03352/13 /8/1 of 20/03/2013, payment made on 02/05/2013, meter installed on 30 Sept 2014 but first bill for consumption from 30Sept 2014 to 30 Oct 2014 not received yet. Dipak Mazumdar flat no 7D block no F, Ideal Regency, 46 Diamond Harbour Road, Kolkata 700 063 phone no 9007224116, emil id dipakmzmdr@yahoo.co.in...
Complaint comments Read comments Complaint category Postal & Delivery Services

CESC (Calcutta Electric Supply Corporation) - correction of present postal address in electricty bill

User
 abhijit kumar banerjee on Oct 30, 2014
Dear sir, My Con ID is 08184105034 and my customer ID is 08000361642 My present Postal address is, as shown below, AK BANERJEE 1-FR;FL-2 348/183 N.S.C.BOSE RD LP.130/4/2/3/0 KOLKATA 700 047 It should be changed as given below, AK BANERJEE 1-FR;FL-2 348/183 N.S.C.BOSE RD 1/213 NAKTALA LP.130/4/2/3/0 KOLKATA 700 047...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Receipt Copy Not Generated

User
 paulsujit0 on Oct 28, 2014
My Consumer No. is 280111660002, I pay the bill through SBI net banking on dated 28/10/2014 and amount is debited successfully(Ref No. ASBI3534525629IG00DAYIA7 TRANSFER TO 3199588162099)/( Narration - TO TRANSFER - INB Calcutta Electricity Supp BILL_CESC Payments), but I did not received any receipt copy from CESC, and my bill due date is 31/10/2014, How could I know the payment is succeed or not??If not then how could I return my debited amount????...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - not received the electric bill for the last month(September,2014) & not taken the grossing amout for the month of August,2014.

User
 Raza Aquib on Oct 28, 2014
Sir, I would like to bring to your kind notice that my money for the bill of month August'14 was rejected and I even not got the electric bill for the next month which was September'14. So I'm worried about my payement and my electric bill. So I would be humbled if you solve my problem and respectively see that I don't face such problems in future... My bill details have been given below. Name:MD ISRAFIL Address:1 Raja Raj Narayan Street Kolkata-700009. Customer Id:42000025212 Bill No:4200824100808148(August)...
Complaint comments Read comments Complaint category Family & Relationships

CESC (Calcutta Electric Supply Corporation) - Non issue of Electricity Bill by CESC Ltd - New Alipore LIC Jeewan Niwas

User
 bandyoarun on Oct 26, 2014
- Respectfully Sir, I Arun Banerjee humbly request you to look into the problem of non issue of Monthly Electricity Bill every month since 2008 or so. My residence no. is E-12 in LIC +Jeewan Niwas in New Alipore. At the advise of your counter at Taratolla, I applied fresh one year back and there was assurance for an inspection. I was not informed any outcome of the inspection result nor any communication from CESC. I am not presently living in the premises but pay visit infrequently.Although the meter is operational and electricity is available, I am not getting any electricity bill several...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - Excess billing for the last few months

User
 nitinkbasu on Oct 26, 2014
I am staying alone and do not use any heating appliances or air-conditioner consuming higher wattage.Moreover I was out of Kolkata from 30th September and 6th October, 2014, and stayed in U.S.A. from 26th May to 7th July, 2014.My Consumer No. is 07023044009 in the name of my son, Saswata Basu.It appears meters have become inoperative or defective....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - On Line Bill Payment

User
 P S Mukherjee on Oct 26, 2014
My Consumer Number is 46108002009. It seems you have changed the portal of On-line bill payment about a month back. The new page is much complicated and is confusing in comparison to the previous portal. Further, The current page does not open as is being noticed over the last few days. Kindly arrange to restore the portal for the ease of consumers. My mobile number is 9051117913. P S Mukherjee...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Excessive Elecric Bill

User
 Gourab Gablu Chakraborty on Oct 26, 2014
My consumer number is 13001620947 and I have received an SMS that my last month(Sept'14) is Rs.1870 (Net) which is due for 5th Nov'14 . This amount of Rs. 1870 is absolutely not acceptable as we do not use any AC/Washing Machine/Microwave Oven and at the same time I need to inform you that out of 24 hours in a day we are out of home for at least 10 to 12 hrs. This is not the only time that the bill amount is very high, it has been going on for the past one and half years time. I request the concerned authorities to look into the matter as fast as possible....
Complaint comments Read comments Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - Domestic Electric Bill Very High

User
 rana babu on Oct 24, 2014
My consumer number is "03001062003", and I have received an SMS that my last month(Sept'14) is Rs.1120 (Net) which is due for 1st Nov'14 . This amount of Rs. 1120 is absolutely not acceptable as we do not use any AC/Washing Machine/Microwave Oven and at the same time I need to inform you that out of 24 hours in a day we are out of home for at least 8 to 10 hrs. This is not the only time that the bill amount is very high, it has been going on for the past one and half years time. Regarding to this I had already submitted a written complaint along with the photo copies of the bills after which there...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Meter is running continues running

User
 Ashish Kanti Dhar on Oct 22, 2014
Dear Sir, My meter (meter No - 1973489 consumer no - 12043162001) is continues running after switch off all electrical equipment even switch off the main power. I have already complained through written application on 26 Aug 2014 but till now nobody has been physically checked what is the exact problem. We have received a letter from you where it has been mentioned that "bills accurately reflect you energy consumption". Unable to understand without visiting the site how they come to this conclusion. Waiting for you reply. Regards Ashish Kanti Dhar Ph 9339262239...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Excessive electricity bill

User
 dbardhan on Oct 22, 2014
Dear sir, My consumer no is 28025008005. From the last few months the electricity bill amount is very high without any valid reason. I would request you to check the meter. Please find the details below: Customer Id:28000103185 Consumer no: 28025008005 Address:5D, Rammohan Mullick Garden Lane, Kolkata-700010 Phone no:9830445881 Email Id: dbardhan2001@gmail.com Your attention in this regard is much appreciated. Thanks and Regards, D.Bardhan...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - complaining about my electricity bill

User
 uddipan on Oct 21, 2014
sir I Uddipan Joardar is a customer of CESE and consumer No. is 64105078021. I have done a complain about my electricity bill.but cese department has not taken any step. I am getting a huge electricity bill in every month but as per my consumption i am not getting my proper electricity bill so i gave a complain to cese board to check my meter and connection whether there is any problem or not. but they have not give any response in my complaint. . i am requesting you plesae help the stranded person from getting a huge amount of electricity bills. thanking you your sincerily uddipan...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Non Receipt of Approval of Installation of 1 Ton A.C.

User
 Jagdish Prasad Sanghai on Oct 20, 2014
Consumer No.59002106001 Please note that I have paid your Bill dt.25.09.14 for Rs.4296.00 for Security Deposit of Exra Load 1.3 KW for 1 Ton A.C. Installation on dt 26.09.14, But I have not yet received any response from your end. & No inspection is done. I require a certificate from you for approval of installation of A.C. 1 Ton for Installation. You are requested to send your approval as early & possible Regards, Jagdish Prasad Sanghai Consumer No.59002106001...
Complaint comments Read comments [2] Complaint category Other

CESC - Change of addresr

User
 Kaishar on Oct 16, 2014
Dear sir, i got offer letter by cesc, REF NO: 03/12207/14, calcutta central district 15/1 chowringee square kol 700069, but my address come 45/H/6 Tiljala rd kol 46 intead of 42/f tiljala rd kol 46. I went to cesc office and had a complaint with docket no 0301607230814. Though the show scan document has right address even the are not making my address change saying apply for fresha.9477326988...
Complaint comments Read comments [1] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Unaspected Billing in the month September 2014

User
 JAJAYK on Oct 16, 2014
Dear Sir, Please go through the average consumption against consumer no: 37030133003 & see the consumption against billing for the month Sep 2014. However, I am paying this bill by the due date but excess billing amount should be adjusted as earliest in future bill. This is the right place to mention that no one is responding on phone no : 9163314136 printed on your bill to hear the complain. With Regards, Ajay Kumar Jaiswal Propritor Balaji Medicos email : balajimedicos159@gmail.com...
Complaint comments Read comments Complaint category Unauthorized charges

CESC Ltd - abrupt and abnormal monthly electricity bills

User
 debdan on Oct 16, 2014
Dear sir, This is to bring to your notice with high importance I Moon Moon kundu having consumer no -05304651008, consumer id - 05000677026 that I m receiving abnormal electricity bills for the last consecutive four months this is being going on for a while now so I will request you to pay attention to this to the problem that I m facing with whereas I don’t you to get this kind of electricity bills before if you kindly check my last four months electricity bills for the month of (june, july, sep, oct ) that will give you an impression of the abnormal way I am charged and being a consumer this...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Unable to get in to on line payment of Elec. bill that was in use for long time

User
 dr.sourendra nath dutta on Oct 15, 2014
Dear Sir, I am writing this email note to you as we are unable to get on line payment system that was in working condition until we paid our last CESC bill for our flat at Calcutta South City residence bill dated 07/03/'14, bill paid on line dated 05/052014.. Please note we the owner of the flat No. 14, in Tower 3, South City Residence, 375 Prince Anwar Shah Road, Kolkata 700068. Bill customer no. 07191003130 name Sakuntala Dutta, payment done from HDFC Bank a/c reference no 19154695 transaction date 05/05/14 amount Rs.1362.00. We came to know later on that the electricity line was disconnected...
Complaint comments Read comments Complaint category Utility Services

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