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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - abnormally high electricity bills for domestic usage - two rooms

User
 Devapriya Mohor on Apr 18, 2015
Consumer Number:- 04087085015, Billing Units in March 2015:- 229, since last one year, we are getting excessive energy bills but our usage very minimum. my actual average monthly electricity bill should be around Rs.450 - 700 but we are getting bills of Rs.2, 000 & above. we have done several complaints with CESC but still there is no action being taken in this regard...even a new meter is not helping. new meter installed in nov 2014. and in winter my bill for two small rooms was more than 800!!! in march it is around 1700!!! please help me. i belong to a middle class section....
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Faulty Online Payment - Consumer Number 75229014103

User
 Subha_Purbalok on Apr 17, 2015
Hi, I just made an online payment towards my current bill that was showed to be Rs. 108, however, the online payment charged me Rs. 113 which I don't understand! The transaction receipt showed a couple of convenience charges added and the final amount displayed was Rs. 109.20. so no idea why Rs. 113 was charged! Would be nice if you could help. Many thanks Kind regards Subhabrata...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - jump of bill amounting to Rs1300/-

User
 biman188 on Apr 13, 2015
my consumer No:460101310002153 my regular bill for the last 5 years is arounding to Rs 500/-maximum.Last month it was Rs250/ as I was Outstation from January 24 to Feb 15.But this month it jumps to Rs 1300/-Please verify. In this context I have to declare that this month I purchased anAC machine but it is not yet installed.So before how can it reaches to a great jump of Rs1300/-. Again I have deposited the necessary amount to the CESC office for deposit for Ac in the month of February end but till to day no one have come to Increase of the power for my Ac for which I cannot run it. Please look...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - nonreceipt of SD refund of rs 546.51

User
 pkbasu on Apr 7, 2015
To The Sr Commercial Executive NSRO Kamarhati, Kolkata Sub - nonrefund of sd refund of rs 546.51 in c/w customer id no 49000252222 (since my deceased father) Sir kindly refer to your office docket no 115722 dt 5/2/15. After receipt of cheque of yes bank of the aforesaid amount in the name of my deceased father S K BASU as per your direction I have deposited the original cheque together with all documents so that the cheque is issued in my name as the successor. But two months have passed and i have not yet received any response from your end. Kindly let me know the status of docket no 115722...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - CHANGE OF MAILING ADDRESS OF CESC

User
 siddhartha-fatu on Apr 3, 2015
I HAVE ALREADY APPLY FOR THE CHANGE OF MAILLING ADDRESS, ON 13/03/2015 MY CONSURE NO-46536348016, MY DOCKET NO-1157388, I HAVE SUBMITTED IN PROFF OF MY NEW ADDRESS 1)PAN CARD 2) VOTER CARD 3) ELECTRIC BILL OF MY WIFE (PRESENT MAILLING ADRESS) 4) MY MARRIAGE CERTIFICATE...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Replacement of metre-box

User
 Alok Sarkar on Apr 3, 2015
Sir, My CESC consumer number is 76102033000. My metre box has been damaged for quite some while now. I have informed this to the CESC representatives who come to our house for checking the metre several times. But they appeared to pay no heed into this matter, and just told me to lodge a complaint online. I tried to contact CESC online, but was unable to find any link that would let me directly contact them. As per the CESC rules, we, consumers, are not to tamper with the metre box. I am very frustrated with this matter and would request you to kindly look into it ASAP. Thanking you, Yours...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Consumer # 63114042140 Average Bill for month of Feb'2015 !!

User
 saikat.sen on Apr 3, 2015
This is with respect to the bill (consumer# 63114042140) I received for the month of February 2015 I was not in my residence from 10th December 2014 to 6th March 2015 but still I received a bill of Rs. 560/- for the month of February 2015. On seeing the February 2015 bill I saw that the meter itself has not been checked and that is the reason why the present reading is showing as asterisks although the previous reading value is present in the bill and in spite of not checking the meter reading I have been given a 90 units consumption which I had to pay. I need this amount to be corrected...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Double payment done for the same month electric bill for consumer number 54088010004.

User
 anin 1 on Apr 2, 2015
Dear Sir/Madam, This is to bring to your notice that there has been a double payment made by us by mistake for the electric bill for consumer number 54088010004. An amount of Rs109/- has been paid through Internet on 24th March 2015 and again the same amount has been paid by due date at the respective cash collection counter. You are therefore requested to to adjust the amount in bill for next month. Thanking you. Yours faithfully, S. Bhattacharya 31, Kalitala Road Ichapur, 24 pgs (N) PIN-743144...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Service line ware is flashing frequently

User
 kushbhula on Apr 2, 2015
Please come soon Street Service line Wire is flashing frequently with rectangle ground Wire . Lamp post no-225/7/7 171/E, Talpukur Road, Sarsuna, Kol-700061 Consumer no-11568008003, 11568009011 Regards Kush Bhula 9830769368...
Complaint comments Read comments [1] Complaint category Neighbours

CESC (Calcutta Electric Supply Corporation) - INCREASE IN ELECTRIC METER CAPACITY

User
 manoj_siks on Apr 1, 2015
SIR, PLEASE TELL ME THE PROCESS TO INCREASE THE LOAD CAPACITY OF MY ELECTRIC METER FROM 2 KW TO 4KW AS I HAVE INSTALLED 02 AIR CONDITIONERS IN MY FLAT. ALSO SUGGEST IF 4KW IS SUFFICIENT FOR THE SAME. THANKING YOU, YOURS SINCERELY, MANOJ SINGH...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Bill Payment twice by mistake for the month of February 2015

User
 Somnath1954 on Apr 1, 2015
Kindly note that Undersigned paid the electricity bill twice by mistake for the month of February 2015. Kindly arrange to return back the excess money paid or adjust with my next month bill. Regards, Somnath Mukherjee L/P. 16/2 3, A. N. Chatterjee Street, Dakshineswar, Kolkata-700076 Consumer No.51020065027...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - On Line Double Payment made agaimst Consumer No - 63223058171 of 2/15 Bill on 30.03.2015 bill

User
 asset_mc on Mar 31, 2015
Kindly refer Bill of 2/15 and note that while making payment on line the 1st payment showed error although the money was debited from my account. Hence a 2nd payment was made successfully. Now after 2 days i find from my mail that my 1st payment was also .successful. Followings are two (2) transaction ID. 1st Transaction Detail : Consumer no. 63223058171 and accounting month and year 02/15 Transaction date : 30-03-2015 Payment Mode : Netbanking Transaction reference number : BIDB3723603634 Electricity bill amount (Rs.) : 850.00 Convenience amount including service tax (Rs.)...
Complaint comments Read comments [1] Complaint category Other

CESC - Excess billing of electricity

User
 Titun_titun on Mar 31, 2015
During September 2013 to January 2015 my average consumption were below 100 units but Bill for the month of February 2015 all of a sudden a bill showing consumption of 200 units was issued by CESC. Thereafter the usage was reduced to 160 units without showing any reason. The company does not read the meter regularly and often raise and send Electricity Bill on an hypothetical basis. I beg to appeal that my actual usage may be read again from the meter installed in my compound and the bill already raised should immediately be revised so that I may go ahead for making necessary payment to CESC. With...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - Non Delivery of Electric Bill Since Dec, 2014 by M/S DEEP SECURITY SERVICES

User
 arabbhat on Mar 30, 2015
Please refer to consumer no. 51035057003 & 51035056006 and find the both meters of aforesaid consumer nos are installed in the same premises i.e. 25/2/1, Bindha Basini Tala Road, Ariadaha, Kolkata -700057. It is surprising that for first time ever, you have failed to deliver the electricity bills for past three months and the hopeless courier you have entrusted the job, never attends the phone! As such, you are requested to take immediate steps to resume the delivery and we hope you owe an explanation for disruption of bill delivery service for such a long period. Regards. A. Bhattacharyya 9433365425(M)...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Unsubscribe from the email service

User
 utpal.dutta on Mar 29, 2015
Hello, The below details is registered under dutta.27.utpal@gmail.com which is to be cancelled as I left the flat and a new incumbent is staying there. Consumer No. 08166114008 in the name of Bharat Overseas Bank Lt. 235/B/1 N.S.C Bose Road, 2nd Floor Flat-2H LP-CMC/3 Kol-700047 I don't want to recieve any more emails for this consumer #/address. Please do the needful. Thanks,...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - High Electricity Bill

User
 Mudassar Alam on Mar 27, 2015
Respected Sir/Madam, I would like to ventilate my grievances through this letter. My consumer ID is 25000009482 and my Consumer No is 25005007005. This Complaint is regarding my high bills with Bill No. : 2500500700502158 and Meter No : 1662213. I am a commercial user. I have a small store at 9, Rafi Ahmed Kidwai Road, Kolkata-700013 in which we usually run refrigerator for nearly 4 to 5 hours maximum in a day and 2 CFL bulbs which we enlight in the evening time for nearly 4 to 5 hours and have no fan. Though my December 2014 month consumption in bill was 50 units and January 2015 month...
Complaint comments Read comments Complaint category Unauthorized charges

CESC Ltd - CORRECTION OF ADDRESS

User
 gopalmetalworks on Mar 26, 2015
Dear Sir Ref: Consumer No.13000662746 Sub: Correction of address I Sri Gokul Behari Mondal request you to rectify our address in your records as mentioned below:- CORRECT NAME AND ADDRESS: GOPAL METAL WORKS POST AND VILLAGE JOTE SHIBORAMPUR, VIA MAHESHTALA, KOLKATA PIN 700141 Request u to rectify our address in your record and do the needful. Regards Gokul Behari Mondal...
Complaint comments Read comments Complaint category Business & Finances

CESC Ltd - CHANGE OF NAME AND ADDRESS

User
 gopalmetalworks on Mar 26, 2015
Dear Sir Ref: Consumer No.13000664535 Sub: Correction of Name & address I Sri Gokul Behari Mondal request your goodself to rectify my name and address in your records as My father Gopal Ch Mondal died on 8/12/2012 and I am elder son of my family. CORRECT NAME AND ADDRESS: Gokul Behari Mondal Post and Village Jote Shiborampur, Via Maheshtala, Kolkata PIN 700141 Request u to rectify my name and address in your record and do the needful. Regards Gokul Behari Mondal...
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - TRANSACTION FAILURE

User
 blackmumba on Mar 26, 2015
I HAD PAID MY ELECTRICITY FOR FEB 15 ON 9/3/15 OF RS 830BUT DUE TO INTERNET FAILURE TRANSACTION FAILED AND I HAD TO PAY TWICEAND RS 830 EACH DEDUCTED FROM MY ACCOUNT TWO TIMES WHICH WAS NOT REFUNDED BY YOU TILL DATEPLEASE TAKE NECESSARY STEPS SO THAT I CAN GET BACK RS 830 FOR FAILED TRANSACTION...
Complaint comments Read comments Complaint category Online Shopping

CESC (Calcutta Electric Supply Corporation) - On line Duplicate Payment made for February 2015 bill for consumer no. 06016046001 on 26/03/2015

User
 arunganguli on Mar 26, 2015
Dear Sir, While I tried to pay my energy Bill for Feb' 15, on line, using my Credit Card, first time the transaction was unsuccessful . But the Amount Rs. 1287.12, for Energy bill Amount Rs. 1270. 00 of Feb'15.was duly deducted. As such I had to pay the said Amount again to complete the transaction. When & how I can get the refund the said excess amount. Kindly provide me a line of reply on this count to my E-Mail ID ganguli_arun@yahoo.com . Yours, A.K.Ganguli. consumer....
Complaint comments Read comments [2] Complaint category Credit Cards

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