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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - High Electricity Bill

User
 Mudassar Alam on Mar 27, 2015
Respected Sir/Madam, I would like to ventilate my grievances through this letter. My consumer ID is 25000009482 and my Consumer No is 25005007005. This Complaint is regarding my high bills with Bill No. : 2500500700502158 and Meter No : 1662213. I am a commercial user. I have a small store at 9, Rafi Ahmed Kidwai Road, Kolkata-700013 in which we usually run refrigerator for nearly 4 to 5 hours maximum in a day and 2 CFL bulbs which we enlight in the evening time for nearly 4 to 5 hours and have no fan. Though my December 2014 month consumption in bill was 50 units and January 2015 month...
Complaint comments Read comments Complaint category Unauthorized charges

CESC Ltd - CORRECTION OF ADDRESS

User
 gopalmetalworks on Mar 26, 2015
Dear Sir Ref: Consumer No.13000662746 Sub: Correction of address I Sri Gokul Behari Mondal request you to rectify our address in your records as mentioned below:- CORRECT NAME AND ADDRESS: GOPAL METAL WORKS POST AND VILLAGE JOTE SHIBORAMPUR, VIA MAHESHTALA, KOLKATA PIN 700141 Request u to rectify our address in your record and do the needful. Regards Gokul Behari Mondal...
Complaint comments Read comments Complaint category Business & Finances

CESC Ltd - CHANGE OF NAME AND ADDRESS

User
 gopalmetalworks on Mar 26, 2015
Dear Sir Ref: Consumer No.13000664535 Sub: Correction of Name & address I Sri Gokul Behari Mondal request your goodself to rectify my name and address in your records as My father Gopal Ch Mondal died on 8/12/2012 and I am elder son of my family. CORRECT NAME AND ADDRESS: Gokul Behari Mondal Post and Village Jote Shiborampur, Via Maheshtala, Kolkata PIN 700141 Request u to rectify my name and address in your record and do the needful. Regards Gokul Behari Mondal...
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - TRANSACTION FAILURE

User
 blackmumba on Mar 26, 2015
I HAD PAID MY ELECTRICITY FOR FEB 15 ON 9/3/15 OF RS 830BUT DUE TO INTERNET FAILURE TRANSACTION FAILED AND I HAD TO PAY TWICEAND RS 830 EACH DEDUCTED FROM MY ACCOUNT TWO TIMES WHICH WAS NOT REFUNDED BY YOU TILL DATEPLEASE TAKE NECESSARY STEPS SO THAT I CAN GET BACK RS 830 FOR FAILED TRANSACTION...
Complaint comments Read comments Complaint category Online Shopping

CESC (Calcutta Electric Supply Corporation) - On line Duplicate Payment made for February 2015 bill for consumer no. 06016046001 on 26/03/2015

User
 arunganguli on Mar 26, 2015
Dear Sir, While I tried to pay my energy Bill for Feb' 15, on line, using my Credit Card, first time the transaction was unsuccessful . But the Amount Rs. 1287.12, for Energy bill Amount Rs. 1270. 00 of Feb'15.was duly deducted. As such I had to pay the said Amount again to complete the transaction. When & how I can get the refund the said excess amount. Kindly provide me a line of reply on this count to my E-Mail ID ganguli_arun@yahoo.com . Yours, A.K.Ganguli. consumer....
Complaint comments Read comments Complaint category Credit Cards

CESC (Calcutta Electric Supply Corporation) - Sub: Correction of Addres

User
 santu123# on Mar 22, 2015
Dear Sir Ref: Consumer No.-75076141007 Customer Id.-75000534520 Sub: Correction of Address OLD ADDRESS KEYA MONDAL & SUSANTA MONDAL, 3RD-FR, FL-06SWN, 1349 PURBACHAL MAIN RD, LP-5/15/27/7 KOLKATA 700 078 NEW ADDRESS KEYA MONDAL & SUSANTA MONDA, L FLORA APARTMENT, 30/Q HOSPITAL ROAD, 1349 PURBACHAL MAIN ROAD, 3RD-FR, FL-06, P.O.-HALTU, P.S.-KASBA, KOLKATA 700 078, LP-5/15/27/7. Request you to rectify our address in your record and do the needful at your earliest. If you require any supporting document, please inform me. I will coordinate...
Complaint comments Read comments [1] Complaint category Employees

CESC (Calcutta Electric Supply Corporation) - Subj: Change of Address

User
 santu123# on Mar 22, 2015
Dear Sir Ref: Consumer No.-75076141007 Customer Id.-75000534520 Sub: Correction of Addres OLD ADDRESS KEYA MONDAL & SUSANTA MONDAL 3RD-FR, FL-06SWN 1349 PURBACHAL MAIN RD LP-5/15/27/7 KOLKATA 700 078 NEW ADDRESS KEYA MONDAL & SUSANTA MONDAL FLORA APARTMENT 30/Q HOSPITAL ROAD 1349 PURBACHAL MAIN ROAD 3RD-FR, FL-06 P.O.-HALTU P.S.-KASBA KOLKATA 700 078 LP-5/15/27/7 Request you to rectify our address in your record and do the needful at your earliest. If you require any supporting document, please inform me. I will coordinate accordingly. Thanking...
Complaint comments Read comments Complaint category Employees

CESC (Calcutta Electric Supply Corporation) - excessive billing

User
 jaydipray@yahoo.in on Mar 21, 2015
Dear sir, This is Ajay Kundu, Cust id-08000760164, Consumer No-08083282031. This Complaint is regarding my bills with bill no-0808328203101150. The jan bill was showing 310units, Feb bill is showing 279 units and March bill reading is 265 units. The electricity consumption is as follows- 01 no 0 watt bulb and one refrigerator is on for 24 hours and only one tube light is on for 7 hours and one tube for maximum 1 hour, one pedestal fan for maximum 8 hours. People whose consumption is more are getting one third of the billed amount, why more in my case. Urgent step is needed....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Improper delivery of the electric bill.

User
 Zaid123 on Mar 20, 2015
Sir, This is to inform the concerned authority that my consumer no. 02305067004 is being used at 8/J Topsia 1st Lane Kolkata 700 039, but its milling address is 32/12 Rai Charan Ghosh Lane Kolkata 700 039. Unfortunately due to some circumstances your courier group G.S. Enterprise is not properly delivering the bill to its milling address. This has become a regular practice of theirs which makes me to collect a copy of the bill from the office. Hence, forth I, Md Rafique want my bill to be delivered in the milling address as mentioned in the bill. I hope that the concerned authority should...
Complaint comments Read comments Complaint category Postal & Delivery Services

CESC (Calcutta Electric Supply Corporation) - inaccurate bill

User
 subrataguha89 on Mar 19, 2015
I have received Electricity bill for the month of February 2015 of Rs 2430 power consuming 380 units The Bill is inaccurate because the last six months consumtion graf showing our power consumptionsame eletronics items we are using last six monthsno other actvities happend I would request you that please review this bill and send me a revised accurate bill along with confermation and also request you for check our meter condition I look forward to you for favarable consideration...
Complaint comments Read comments [2] Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Nonconsumption of electricity for consumer number 54088010004

User
 anin 1 on Mar 18, 2015
Dear Sir/Madam, The or electricity consumption for Consumer no 54088010004 has been nil almost since the month of October 2014 as the building portion is unoccupied for we are not staying there since then and we are out of city. So, there is nothing to worry about. As the electric meter is all OK and does not need to be replaced. As and when we come back to the building and start staying then the meter will start showing the electric consumption automatically. Please treat this mail as our application for non consumption of electricity for consumer number 54088010004 Thanking you, Yours...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Non Receipt Of Electricity Bill-Feb'15 paid through Net Banking -Con No. 75112097019

User
 gpc1591 on Mar 17, 2015
The Electricity Bill for the month of February'15 of Con. No. 75112097019 has been paid through Internet Banking with Indian Overseas Bank Transaction No. 910807, date and Time 201503171059. But the Payment Receipt has not been generated. Requested to sort out the problem immediately....
Complaint comments Read comments Complaint category Internet Services

CESC (Calcutta Electric Supply Corporation) - Ref 3151117

User
 amritendu08 on Mar 15, 2015
I am not staying my home in last 4/5 months .Consumer no 44110159038 .But from last 6 months I am getting average 350 RS charges .I checked local electrician but it has no result .I have raised complain ( docket number 3151117 )which closed without informing me .So requesting you to check our electric meter and resolve it...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Unjustified meter reading

User
 Arijit Maji on Mar 13, 2015
CESE meter reading is completely on assumption basis and fully wrong as per their meter reading on 3/3/15 is 5992. At present dated 13/3/15 meter reading is 5893 units. How is it possible!!! For how long past this fraud practice is going on???? Please, take necessary action immediately. Name the person who took the reading ???...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Harassment for new connection

User
 Rajibdas169 on Mar 12, 2015
My MR NO. {05/03691/15(750)}. I already deposited the estimate amount.i almost everyday go to the shyambazar CESC office But i have disappointed.few days Before i meat mains engineer but he said to me before i'll do the municipality permission and then they will produce my meter.If i pay the service charge so then why i do the CESC's work??? For that case i lost many working days from my job.it is to much harassment for me. SIR / MADAM, please solve my problem and contact me as soon as possible....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Abnormal Bill

User
 Apareshroy on Mar 9, 2015
My residence( Consumer number- 50128178153) is under lock and key since Nov 2014. Despite of that It is being observed that in the month of Jan 2015 - 46 units and Feb 2015- 9 units has been claimed as per bill no 5012817815301153 and 5012817815302156 respectively.
This may kindly be verified at your end for the protection of your consumer. Your early action in this regard will be highly solicited....
Complaint comments Read comments Complaint category Municipal Corporation

CESC (Calcutta Electric Supply Corporation) - Bill raised without taking meter reading

User
 akb82 on Mar 7, 2015
Consumer No. 07032001000. Bill was raised on approximate basis for the month of november'14, december'14 & jannuary'15 as Rs.1280, 1250& 1230 respectively. As per my reading, units consumed for the month of jannuary'15 stands on -42 in place of 187 charged by CESC. How? Month Meter Reading Units Remarks Previous Present Consumed October'14 31449 31607 158 actual November'14 31607 ****** 194 Approximate December'14 ****** ****** 190 Approximate Jannuary'15 ****** ****** 187 Approximate As per back calculation : October'14 31449 31607 158 actual November'14 31607 31801...
Complaint comments Read comments Complaint category Mobile Service Providers

CESC (Calcutta Electric Supply Corporation) - Non resolution of complaint of unusual high bill

User
 Dilip_Roy on Mar 3, 2015
I am Mr Dilip Kumar Roy, I am 64 Yrs old and suffering from Hypertension, diabetes and Heart disease. In Nov 14, I received a electricity bill for Nov 14 for Rs 10750, which was unusual and defies logic, details are as follows: (Meter no. 0435511, Previous meter reading: 8825, Current reading:9999; Units consumed: 1174). I lodged a complaint via telephone with CESC(Mr Nazrul Islam Choudhary, Commercial executive on 8584075303) complaining about that the meter reading noted by their representative was wrong. He promised to have the issue looked at and send me a corrected bill within 10 days but nothing...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Minimum bill

User
 sova singha on Mar 3, 2015
My Consumer no 07167021180. I received today bill for the month of January 2015 for Rs51/- for ZERO unit though my actual consumption for the month of January 2015 is 100 Unit ( i.e. 1057 - 957 Unit).
Present Reading as on 03.03.2015 is 1070 Unit.
The person entrusted with the task of meter reading did the fault and I am being monetary penalised for payment of per unit charge at excess rate.
I therefore request you to please recast the bill for the month of January 2015 for 100 Units and re issue the bill accordingly so that I can make payment of the same by 10.03.2015
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Bill Amount debited from bank account but no transaction slip/acknowledgement received

User
 saheli bhowmik on Mar 1, 2015
My cosumer number is 05303100007. I made a payment of Rs 634 to CESC on 27/2/2015 using ICICI Bank Net Banking. The amount was debited from my account but no transaction slip/receipt was generated. I called up CESC Customer Care number and was asked to wait for 48 hours. Now even after 48 hours, there is no update and the latest payment status still does not reflect the payment that I made on 27/2/2015. Please send my transaction receipt to my email ID as soon as possible. Otherwise please reverse the transaction so that the funds are credited back into my account....
Complaint comments Read comments [1] Complaint category Utility Services

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