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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Addition of paid bill amount in the curent bill.

User
 SOMA MANDAL on Jan 29, 2015
I have paid electricity bill for the month of October 2014 ( Consumer No-08219027036) for an amount Rs 620/ through debit card on 5/12/2014 but I have not received any acknowledgement from CESC site whereas the said amount deducted from my bank account vide TXN NO 433916590946 of SBI GARIA BARNCH Kolkata-47 and the mater has been informed by me on 9/12/2014 to SOUTH REGIONAL OFFICE, Mandeville Gardens, Kolkata-19 along with the documents.The said office provide me a docket No 091214/0821902703/091214 SL No 091214220966 to settle the case. But the said paid amount Rs620/ is added in the bill of November...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Non Receipt of Electric Bill for last 2 Months

User
 DMK on Jan 28, 2015
Ref: CESC Docket No. 011593215, Dt. Jan 28, 2015 Consumer No: 33046014015 & 33046014006 Calcutta Courier appointed by CESC for delivery of monthly bills has been a cause of agony and utter customer dissatisfaction. Neither they do the delivery nor do they do a basic job of a mere postman. I am being harassed to get duplicate bills for the last 2 months and the contact number being mentioned in the SMS provided by CESC goes unanswered most of the time. I have also lodged a formal complaint with the CESC the docket number mentioned for your records. Extremely sorry to say that the Calcutta...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Mobile Number showing in your site of my father is wrong

User
 indrajit_judge on Jan 26, 2015
I am to state that the electric meter is there in my father's name i.e., Samir Kumar Deb of address 108 Rajendra Avenue, Uttarpara, LP-10/7/8, Hooghly 712258, Consumer ID: 63000814145, Consumer No. 63047126028. I, Indrajit Deb, son of Samir Kumar Deb, pay the bills for him through online method. Now, I have observed that though the email ID mentioned in the site is correct one but the mobile number in your site is wrong and I am unable to change it also. My mobile no. is : 8334039345 and 9432012501. So, please update the mobile no. in either of the two so that I may get my informations, feedback,...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Online payment of bill not being accepted by the website

User
 georgepanicker on Jan 21, 2015
Dear Sir, My name is George Panicker and I do not live in Kolkata as I am an NRI. I am used to making online electricity bill payments for all my flats in Kolkata. However, I have been trying to make an online payment with the following details: George Panicker, GR-FR;FR-2, 149/H, Picnic Garden Road, LP-159/6/2, Kolkata - 700039Customer ID: 02001037152. Consumer No.: 02188077017. I have not been successful in making the payment as the message on screen say invalid Consumer Number. May I know what the problem is and how could you help me to rectify this problem? Thank you George Panicker...
Complaint comments Read comments Complaint category Credit Cards

CESC (Calcutta Electric Supply Corporation) - SECURITY DEPOSIT REFUND

User
 partha_dutta on Jan 21, 2015
DOCKET NO 250914/4616319100/250914 I HAVE RECEIVED Rs 1329.15 AS SECURITY DEPOSIT REFUND INSTEAD OF Rs 1520.00 + INTEREST Rs 34/73, TOTAL Rs 1554.73. YOU HAVE DEDUCTED Rs 225.58 AS OUTSTANDING. BUT THERE WAS NO OUTSTANDING AT THE TIME OF CLAIMING SECURITY DEPOSIT. SO, ISSUE A FRESH CHEQUE OF Rs 225.58 AND SEND IT TO ME AT YOUR EARLIEST THANKING YOU PARTHA DUTTA...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - On line payment receipt could not be printed

User
 BD Guha Thakurta on Jan 20, 2015
Today (20/1/15 ) paid Rs 950.00 by net Banking against my Bill no 0409617500412140 for December 14 Consumer no 04096175004 but Receipt could not be printed Please send me a Duplicate Receipt to my mail id:: bdgt2010@gmail.com regards Sutapa Dutta Bhowmik...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - No cheking or action so far against Docket # 241214/4901310700/241214

User
 Rathisamadder on Jan 19, 2015
Consumer no - 49013107004 M/S Hiranmoy Samadder & Jotirmoy Samadder 4/6 Jogendra Basak Road, Kolkata - 700036. LP-25/5 Contact - M 9433460311, Land line 2578 3928. Current month Dec'14 Bill shows 3, 700/- (appx) and last 2 months (Oct'14 & Nov'14) Bill also very high and same for the Units consumed after installing the New Digital Meter - comparing the Bill amount & Units used in last 6months. Complain Letter - To The Revenue Officer/In –chame rge North Suburban Regional Office 32. B .T. Road. Kolkata- 700058 22-Dec-2014 Sub: Abnormally high Billing...
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - The estimate calculation appears to be incorrect

User
 sanatan.sunflower on Jan 18, 2015
Dear Sir/Madam I applied online for METER SHIFTING on 11/01/15 on inspection date is generated on 14/01/15 regarding MAIN REFERENCE NO 05/01166/15 and consumer no.--49039126004 The distance of meter box shifting is approx 4 to 5 foot between existing wall and new wall Inspection has been done and on 15/01/15 I got a sms from CESC that THE MASD bill along with other documents for MRNO 05/01166/15 have been dispatched and Bill amount 12686 validity date 16th April 2015 I have some queries and will you please rectify those queries 1 It seems to me that the bill amount is incorrect because...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Unoffically use of electric and pay low amount instead of payong right amount

User
 avijeet dutta on Jan 16, 2015
My address is 66 sri gopal mullick lane kolkata 12. My house consistvof 2elecric line. one is mr rameswar dutta 's and another is mr ajit dutta. mr ajit dutta by using something material absorbs electric & paying low amount instead of giving right amount. so please investigate this & give him proper justice......
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Reading for Consumer No. 16045045001 not taken & bill raised with Zero Consumption

User
 subhazra on Jan 13, 2015
In spite of taking reading of all other meters for December-2014 installed side by side in Premises No. 6A, Gopal Banerjee Street, Kolkata-700025, reading against the above Consumer No. has not been taken for December, 2014 which to the best of my knowledge is a negligence on the part of your Meter Reading person. This will result in higher payment on the basis of Two Months consumption when the Bill for January-2015 will be raised, which I strongly object. Please ensure that this does not occur in future. Your cooperation and necessary action will be highly appreciated. Subhendu...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Electricity theft

User
 anilsaha on Jan 8, 2015
I want to report electricity theft for over consistently more than 2 years. The consumer number is 50234093009 and it is in the name of Archana Guha. The household has common things one household generally has like lights, fans, televisions, washing machines, and moreover one Air Conditioners. Despite having these, their monthly average bill is Rs. 0! They do not have to pay any bill. The meter checker from CESC comes every month to note down readings and still he cannot find anything. This is possible only when he is set up with this. I would request CESC to take a look at this as soon as possible...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - BILLING HIGH

User
 OASISCAL on Jan 4, 2015
Consumer no. 31002232009 -the bill for December 2014 has been generated with WRONG meter reading. The normal/average consumption for the December billing has been MUCH lower than billed -even higher than average monthly billing. Please check the meter reading again and amend the bill to enable us to pay in time and also get the rebate for E payment as well -we have been paying through E payment regularly. The total amount is very high and we cannot pay the same -as it need to be corrected. Hope to get immidiate response and action. immidiate 9830032754...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Confirmation of Address, Mobile. phone number

User
 N.B.Chaki on Jan 4, 2015
Name: NIROD BARAN CHAKI. Customer ( Consumer) No. 76121115000. Address: Hiland Park. Brook Tower. Flat No. 21 B 2. Chak Garia. Kolkata. Mob. Phone. No. 9830268489. e-mail address: NBCHAKI_2006@YAHOO.COM a). Please note: I have been receiving persistent request from CESC for "LIVE CHATS" and I am not interested in any such "LIVE CHATS". Please send me mails if you have any thing to discuss. Also please do not send any mails directly to my Tenants living in my above Flat. Instead send the mails to me, I will redirect the mails to my Tenant, if required. Wish you a Happy New Year 2015. Thanks...
Complaint comments Read comments [1] Complaint category Telecommunications

CESC (Calcutta Electric Supply Corporation) - CHEQUE MISSING FOR PAYMENT OF BILL FOR OCTOBER 2014

User
 Supratik Chakrawarty on Jan 3, 2015
Con No, 11369110024 I dropped the cheque along with the bill in drop box of R N Mukherjee Road cash office on 1.12.2014. CESC not aknowledged the cheque and sent a combile bill for Oct and Nov 2014 with disconnection notice. I do not know what will be the fate of my chque. I have already paid the composite bill. CESC may please take necessary step for tracing the bill. Supratik Chakrabarti...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Bills (for November 2014) showing 0 (zero) consumed unit(s).

User
 Daughter&Father on Jan 2, 2015
We (Biswanath Sarkar & Shalini Sarkar) would like to inform you that the consumed unit(s) for the month of Nov. 2014 has been marked as 0 (zero). This cannot happen, under any circumstances. We believe you are trying to increase your revenue by billing us for two months together as we would be billed for a higher slab thereby paying you more. We want things to be done fairly. So, no dirty tricks please. Our Details: Biswanath Sarkar Consumer No: 05301178000 Consumer ID: 05000544128 Shalini Sarkar Consumer No: 05301179008 Consumer ID: 05000544137 Look into it immediately...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - non-delivery of electricity bills in the registered address

User
 Sayantani093 on Jan 2, 2015
To whom it may concern, With deep regret I am letting you know that I am not receiving my electricity bills at the registered address for consecutive months. The bills are getting delivered at my neighbour's address despite complaining over the phone several times and the whole matter has caused me considerable annoyance. My Consumer numbers- 1. 59047011001 2. 59047011010 3. 59047012009 4. 59047012018 I request you to kindly look after the matter. Your sincerely, Sayantani Mondal...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - UNETHICAL PRACTICE ON MAINTAINING AND OPERATING CLIENT’S METER BY M/S CESC CUSTOMER ID - A 44000133750, CONSUMER NO - 44062108006

User
 PALA33 on Jan 2, 2015
Respected Sir, I Palash Saha, S/o Gour Gopal Saha would like to bring your kind notice towards the unethical financial practice and management of M/s CESC. On 17 Dec 14, telephonically talked with CESC customer care with a lady, I Came to know that on the month of Sep 14 no reading has been taken by CESC official and a adjustment reading has been done. It has been also been informed that due to rain and thunder, CESC official not able to take meter reading. If you will take last nine month consumption of electricity from Mar 14 to Nov 14, you will see consumption is not more than 40 points....
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Illegal Installation of meter to consumer no 62042084148 ,LP-80/5

User
 anup jhun jhun wala on Jan 2, 2015
Dear Sir Pl. note that we are the flat owner at P-17, Vivekanad nagar Colony (Also known as 111, Girish Ghosh Road, ) Liluah, Howrah and the said connection of GODOWN has been installed with our domestic meter box. Whereas as the purchaser of the godown has agreed while executing his Deed of Conveyance that " The Purchaser have no right, title and interest in other parts or portion of the building. .(Page No-12 clause-e of Deed of Conveyance) and he will not use any facility inside the building premises and As the meter is heavy duty and will be used for commercial purpose. We request you...
Complaint comments Read comments Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - Rectify correct e mail.no & mobile no. of consumer no. 03000156900

User
 Ranjana61 on Jan 1, 2015
with ref. to the above consumer no. 03000156900 Name : Ranjana De Sarkar, 99D/1 Kankulia Road 1st Floor, Kolkata - 700029 My mobile no : 9831845183 E mail Id : ranjanadas24@gmail.com Please correct the above reference at your data book as early as possible . Regards, Ranjana De Sarkar...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Complete Disruption on small lane

User
 Subash Mitra on Jan 1, 2015
As of last week or so three trailere of CESC were towed into Sundari Mohan Avenue just opposite National Medical College adjacent to Chittarnjan hospital. Tarpaulin was put on these with sitting wooden stools. There is no CESC work being done in this neighborhood & by placing these vehicles for days on end it has become a safety risk for local residents & elderly people to even be able to walk besides taking away space for residents to park their own vehicles. All one can see is that people just sit around on these CESC trailers over the day & chat. Do not understand as to why...
Complaint comments Read comments Complaint category Utility Services

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