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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Exorbitant electricity bill amounts

User
 Chandrayi on Jul 23, 2014
Hi It has been quite sometime that we are getting exorbitant bill amounts. For the month of June 2014, we got a bill amount of INR 4380. This is just ridiculous and we are not understanding what is the root cause of this. We need this to be seriously investigated because we continue to use the same appliances as we did in 2013 and prior to that. But why are we getting such bills now? Kindly help us resolve this issue....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - high billing amount & request to check the supply line

User
 Abhi Chatterjee on Jul 23, 2014
My letter regarding high billing amount & request to check the supply line has been docketed by you on 04.07.14, the docket no. & the serial no. is 040714/4915612400/040714 & 04/07/14/066169 respectively, but till date you have not taken any initiative to solve the problem.You are requested to look into the matter immediately.My consumer no. & address is 49156124006 & 129/5, Barui Para Lane, Kol-35. respectively.More over you are requested to please check the supply line of the consumer no.49156124015. thanking you & regards, Kali Prasad Chatterjee. email:abhijitchatterjee725@gmail.com Ph.9874013486....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Excess amount of Bill

User
 rajibpaul1111 on Jul 23, 2014
Sir, We have 5 no.s Fans, 6 no.s Lights, 1 no. Refrigerator (whole day), 3 no. TV, 1 no. Water Pump, connected at my residence. We have no AC / Geyser. The electricity bill amount of June 2014 is abnormally high Rs 2880.00. I cannot understand on the month of May 2014 the amount is Rs 1600.00 but on the month of June 2014 it increases by Rs 1200.00. The meter may be malfunctioning, please arrange to check and if needed change the meter. The detail is given below. Customer Id: 63000266819, Bill No. : 6313808800004148 Name: Sri Rabi Kumar Paul Address: Battala Lane, Hindmotor, LP 52/15, Hooghly-712233...
Complaint comments Read comments Complaint category Magazines & Newspapers

CESC (Calcutta Electric Supply Corporation) - Request for not raising bill based on average consumption

User
 Shyamali50 on Jul 22, 2014
Sir, This is not a complaint.This is a request.I like to state that my family not been living at the above mentioned address since June, 2014 and hence no electricity has been consumed from June, 2014.The bill for June, 2014 was raised based on average consumption and the bill has since been paid.Now, since we are not living at above address, I request you to note this information and do the needful so that no bill for consumption of electricity is raised from July, 2014 tiIl I start living at the address which would be intimated to you at the material time.

Regards,

Shyamali...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - High Bill

User
 fahimakhtar786 on Jul 22, 2014
Hi, My consumer number is 51089074252, From the last few month I am getting cesc bill which is exceeding my expected limit, I don't have AC, heater and any other high consumption device but My bill is always higher that 1800 rs, please look into this. Thanks and regards Md Akhtar...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - A tree is heavily resting on the connecting live wire

User
 manash51 on Jul 21, 2014
A tree is heavily resting on the connecting live wire of our house connection providing pole no.Lp 49/50/5/1 with its branches resulting in the hazards:

I) fluctuation in supply causing damage of numbers of electrical gadgets in the recent past;
Ii) since, the live line is following the approach road of our house, through which tens, if not hundreds of people pass throughout the day, eventuality of serious accident cannot be ruled out and life danger is imminent;

The matter was recorded with you vide the captioned docket and as a follow-up measure two representative...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Unreasonably high bill amount

User
 zee.siid on Jul 21, 2014
My bill for June 2014 is exorbitantly high (almost 5 times the amount for last month). The bill amount for June is Rs 2550 whereas it was only Rs 577 for May. The consumed units of 394 is insanely high as I don't have air conditioner or high consuming appliances. You have either read it incorrectly or someone is tapping power. Please investigate and resolve the matter at the earliest.

Consumer No: 20032113089
Md. Karim...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Strong objection from the undersigned owner for new service installation at 414,Netaji Colony.Kolkata-700090.

User
 Argha Saha on Jul 21, 2014
I, Amitava Saha already submited a objection letter dated on 7/7/2014 but any responce not to be taken from your side.So I Amitava Saha being the sole owner of premises NO L-212 or 414/A, is same primises no Netaji colony.Kolkata-700090, do hereby inform you that someone is trying to install the new service within the span of 3ft gap in between two primises 414 Netaji Colony and 414/A, Netaji Colony kol-700090 that will cause obstruction infuture.Any one can not stand freely there within such short space. A supply service inspection at site has been carried out already.Please stop providing...
Complaint comments Read comments Complaint category Neighbours

CESC (Calcutta Electric Supply Corporation) - Wrong meter reading taken by reader .

User
 Mandal Amit on Jul 21, 2014
Dear Sir My consumer no is 29052023000, for the month of June I have sent bill of amount 2160/- with unit consumed 306 . Which is absolutely incorrect, if you see my average monthly bill it never exceeded more then 120 units, My previous meter reading in the month of May was 5191 till 24 may, after that I checked meter myself physically on 05th July 2014 the reading was 5306, that means only 115 units was consumed, but as per the bill sent to me, the reading is 5497, so you can see there is a huge difference between actual reading and the virtual reading given the reader to you, On 5th July I...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Excessive electric bill

User
 sssoumik on Jul 20, 2014
EXCESSIVE ELECTRIC BILL
To,
To

CESC LTD.
Kolkata

Sir,

Our consumer nos. is 36015050002 . It is very astonishing to find that our electricity bill supplied by you showing a tremendous increase in consumption in the month of June, 2014 though there is no such electrical gadgets are used as may be marked from our consumption units for last one year. But statistics showing a huge amount of billing comparing with the last year as well as the amount before the month of June, 2014.

Again your inspector came for taking the...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Meter is not reading correctly for consumer # 44054238006

User
 sasanka sekhar chakraborti on Jul 19, 2014
This complaint is for Consumer # 44054238006. The meter for this consumer number is not giving correct reading as a result of which the bill amount is coming huge every month. We have complained several times and every time the people from company comes and says they will repair the meter board but they never appear after that. We are from middle class family and are unable to pay such huge wrong amount every month. Please kindly do needful to repair the meter for this consumer id urgently. Thanks & Truly, Sasanka Sekhar Chakraborty 19/07/2014...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Incorrect Electricity Bills consecutively for May 2014 and June 2014 for Consumer No. 76102094006 of Pradip Guha

User
 pradip1970 on Jul 19, 2014
This has reference to my Electricity Bill of Consumer No. 76102094006 for the month of May 2014 and June 2014 in the name of PRADIP GUHA. I would like to draw your kind attention for the grave inconsistencies in aforesaid consecutive Bills as explained herein under: which has serious financial impact on me:

A) Discrepancies in my Electricity Bill for the month of May 2014
1.0 Meter Reading for the month of May 2014 has been specified in the Bill as ****** against 7567 (As noted by your representative on the date of Meter Reading i.e. 04.06.2014).
2.0 Unit Consumed has...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Non receipt of bill through Internet Banking facility of SBI

User
 dakshini on Jul 19, 2014
My consumer number is 05294002726. I stay outside West Bengal and visit my flat once in three/four months. Therefore, I had got my consumer number registered with the Internet Banking Facility of State Bank of India. I was getting my bill information online through the internet banking portal of the Bank and made payment through net banking. The arrangement continued for quite some time without any hindrance. But I have not received any bill information in last three months and I am worried what went wrong. I want to know why I am not getting the bill information and whether any payment has become...
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - This is to inform you that we have received ex grated bill for consumer no-02251103055

User
 SAADAT ALI on Jul 18, 2014
RESPECTED SIR,
I have received Higher Amount of bills every month due to irregular reading of meter, more than of my uses and other causes.
I request you to kindly look at the matter & oblige.
Thanking you.
yours
SK MD SAADAT ALI
Consumer No.02251103055...
Complaint comments Read comments [1] Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Negligence in adjusting overpaid amount

User
 Srikanta Manna on Jul 18, 2014
References : Name : METROTEK, Customer ID 61000891178, Consumer No. 61060052015 Complain no. 1 : Our meter reading was noted at the end of June-2014. But it is mentioned as unread in the Bill for 2014. You charged abnormally Rs. 3140/- in this bill. I request you to take necessary care to avoid such mistake. Complain No. 2 : I tried to inform above complaint to the mobile (+91) 8584075302 three times yesterday(17.07.2014) between 12:30 pm to 1 pm. But nobody picked up the phone to note my complaint. Complain No. 3 : Our meter reading at end of April, 2013 was 19005 unit as given in your...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Re arrange of power lines to KHW meters.

User
 gomuk on Jul 18, 2014
Sir, My self is the owner of a Flat out of seven flats at the apartment. The Flat is connected by CESC power line since 1991. Now, in between 1991 to 2014 neither any cleaning or checking of power cables done by us or the CESC. Now, we are facing some earthing problem in some flats, contacted local Mistry, who are in opinion that arrangement should be done for re-arrange the power connections to the Meters with proper checking. Can you help us ? We are ready to pay fees for the job. Regards, Gautam Mukherjee. Consumer No. 10113092003 (In the name of my Wife-Anasuya Mukhopadhyay)....
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - High amount bills from past 3 months

User
 Baijnath Roy on Jul 18, 2014
Sir,
In the month of February a repairing done from your side and suddenly after that month the bills started to going higher and higher each and every month as it was Rs.1190/- in the month of February 2014 and for March and April Rs.4930/- for May 2014 it was Rs.2690/-.Previously it was around Rs.500/- in 2011 which suddenly gone high up to Rs.1000/- from then I complaint but no inspection done only a reply I got that the bill is reflecting original usage where to control I even changed my wiring and all the electrical appliances to energy efficient as Bulbs and tube lights to CFL but...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - excessive bill amount

User
 prasenjit9550 on Jul 16, 2014
Consumer id 54000121115.Bill No 5408207000506149.Customer No 54082070005. Bill genarated ammount is On 22/2/14, Rs. 34.00/- 24/3/14, Rs. 61.00/- 21/4/14, Rs. 21.00/- 21/6/14, Rs. 05.30/- 21/7/14, Rs. 1850.00/-...
Complaint comments Read comments Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - Regarding Issue of Bill

User
 Sadani on Jul 16, 2014
I Pradeep Sadani has two domestic CESC connections at the address 40/A Dr. Suresh Sarkar Road. Kolkata - 700014. One in the name of Pradeep Sadani (Consumer no.26093154006) and the other in name of Sri Hari Krishna Sadani (Consumer no.26093161000). This is to mention that we do not consume any electricity in the above mentioned address because the property is vacant presently. But, still every month the bill is generated and dispatched. So, please close the connection in the name of Sri Hari Krishna Sadani (Consumer no.26093161000). Please look in to the matter as an urgent request and do the...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Cumulative billing of consumption for 3 months in a Single Month

User
 Amit Mazumder on Jul 16, 2014
Bills were tendered up to reading of 27609 recorded in February’ 2014 account, based on actual registrations of the erstwhile meter no: 2810655. On 11/03/2014 the erstwhile meter was replaced by the present meter no: 4988669, the removal reading of the former being 27640 and the fixing reading of the latter being 00001 On 02/04/2014 and on 30/04/2014 readings of 00158 and 00478 were recorded against the present meter no: 4988669, but due to pending updation of our records with the above exchange details, the bill for March’ 2014 account was tendered for Meter Rental only and the bill for...
Complaint comments Read comments [1] Complaint category Utility Services

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