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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Correction of Name & Address

User
 OLDMAN on May 24, 2015
WOW! I have faced a horrible experience with the activities of your customer care section & I really have become disgusted with the above said unit of a leading company, serving to the nation of my beloved country. So now pl. lend me your ears for the following facts 1) I had made complaints no.3152343 & 3152630 for the correction of my address as per documents supplied by me to your end but your HR/ Billing section has changed the name of the subscriber which is reflected as per the bill of 04/15( scanned copy attached) where as the name of the subscriber was correct as per the bill of 03/15(...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Low voltage against consumer no 67169010029

User
 Sadananda Hazra on May 21, 2015
I am here to inform you I am facing low voltage problem in line since last 2.5 hrs. Kindly take your remedial measure and intimate me immediately. MRIDULA HAZRA 9432572731...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Load extension applied and payment done - but strengthening of connection not done

User
 Samir1950 on May 20, 2015
My CESC consumer no is 67088236008 and I have applied for extension of electricity load and eventually after the inspection I have paid an amount of INR 32702 (application reference # 07/02788/15); after payment it is more than 15 days that I am waiting for the job to be done by CESC, but they are not doing it. I have emailed several times and personally met the people in district office but nobody is able to answer my question, why it is still pending. Even I have received unofficial offers from the technical guys asking how much I am going to pay them extra to get my job done. Please resolve the...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Disconnection Electricity Line CESC Ltd

User
 Vikash Chitlangia on May 19, 2015
Dear Sir, Yesterday evening some officials came to our home and disconnected the line stating that our meter is not correct. Our flat is a small 550 sqm (approx) with 3 persons staying it that too with no AC connection and paying Rs 700-800 bill monthly. Today when we went to the department against the complaint, they are stating us that Rs 15, 000 should be paid to them apart from Bribes of Rs 5000. This kind of behaviour from CESC Ltd is completely intolerable. Regards Vikash Chitlangia...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Abnormal billing amount while usage is very low

User
 Kartick Dey on May 15, 2015
To The Commercial Manager C.E.S.C – North Suburban Office Dear Sir, I, Kartick Chandra Dey, resident of 6/18, T.N.Chatterjee Street, Kolkata 90, aged 72 years, hereby state that I am a customer of C.E.S.C (Consumer No. 50133036005 ).Currently I am in U.S.A from Sept. 2014 till date due to my daughter’s illness and didn’t knew the fact that I have to report to CESC about my travel to USA and I am really sorry about it . My flat (in the above mentioned address) is closed and all electrical connections are switched off (including the main switch) from the meter box. I came to know...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - low voltage ref. no. 0515026240

User
 jayankar on May 12, 2015
Voltage is dropping out after 10pm every night. This has been going on for a week. No resolution. Called your help desk but they robbed me off by saying engineer has been assigned for this job. But nobody has been assigned yet. The issue remains unfixed....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - High Electricity Bill for the month of March 2015

User
 S N BASAK on May 12, 2015
High Electricity Bill for the month of March 2015 High Electricity Bill for the month of March 2015 Ref: Customer ID No. is 32000252962, Consumer No. 32087193002 Bill No. : 3208719300203158 Dear sir, I like to inform you that, the electricity bill is too much high for the month of March 2015. The amount is raised int he bill 400/- (Rupees Four hundred ) 41 units extra which are adding my bill. My average bill raise is every month 150 every month. but bill is too much high kindly look into the matter and request check my meter. Although I have paid (refer to your email upper) the...
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - Request for New Connection, Still not received

User
 SandipanC on May 7, 2015
I have applied for a new connection for my AC, but still now I did not received the same, I have applied on 24/02/2015, but still I did not get the same. Can you please look into the same. Details: Name: Sandipan Chatterjee Reference No: 07/01368/15...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - TREE ARE LYING IN OVERHEAD LINE LAST TWO DAYS

User
 shanakr1 on May 4, 2015
FIRST DOCKET NUMBER :-051502756 02.05.2015 ( 11.21 PM SECOND DOCKET :-0515021754 DT 03.05.2015 THIRD DOCKET 0515022735 Last two days we are facing this problem line is restore but still there trees are lying in overhead line . So therefore we request you again please look into this matter seriously . When meet an accident you are work fore that .....
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - Replacement of broken meter board

User
 abasu1 on May 3, 2015
Respected Sir, This is my earnest request that i reside at 96/14, Rabindra Sarani, p.o:Liluah, Dist:Howrah 711204.I have one meter in the name of Chandana Basu.And when i requested for the 2nd meter in the name of Arindam Basu.The electrician who came to put it in from CESC they have broken the previous meter board and placed the new one beside it and they have not covered both the meter and left it open which is very dangerous and cause a big accident any time.Previously made complaint to the CESC Limited.433/1, G.T ROAD(N), Howrah.Complaint Docket No:0602305250814 Dated:25/08/2014.but they have...
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Online bill payment receipt

User
 achin26 on May 2, 2015
Customer number is 46234062002. Today (02-05-2015), I made an online bill payment for CESC through the net banking option for an amount of rupees 2795. The amount is shown deducted from the HDFC bank account through which payment was done. The reference number of the payment is 502163415 However, I haven't received any receipt of the same from CESC. I would request CESC to kindly send a confirmation/receipt of the payment done (via netbanking) to my mail id- majumdarkaustav8@gmail.com...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Non registry of my e-mail Id

User
 Khanra Niladri on May 2, 2015
My wife had applied for change the name of the electricity supply in respect of Consumer No. 61131015027. As requested she had already submitted relevant documents and requisite fees towards the security deposit with the Howrah office. Upon submission of the documents she had received a SMS requesting to deposit the security deposit. The context of the SMS is set out hereunder: "PLEASE ARRANGE TO SETTLE THE SECURITY DEPOSIT AMOUNT TO ENABLE US TO EFFECT THE CHANGE IN NAME AGAINST CONSUMER NUMBER6113101502. THE BILL HAS BEEN SENT TO YOUR EMAIL ADDRESS. YOU MAY ALSO DOWNLOAD THE SAME FROM OUR WEBSITE"....
Complaint comments Read comments Complaint category Lawyers and Attorneys

CESC (Calcutta Electric Supply Corporation) - Meter reading related

User
 Bhabatosh Bhattacharjee on May 1, 2015
Dear Sir/Madam, I, Sri Rakhal Chandra Bhattacharjee a LT connection holder, Meter no-3612610, customer ID-63000350387, Consumer no- 63195013008 address is -RAKHAL CH BHATTACHERJEE 185/589 H C BANERJEE LN, 805 KOTRUNG GOVT, COLONY-2, KONNAGAR LP 116/23, HOOGHLY 712235 is like to draw your kind notice on the fact that from 18th Feb 2015 all of our family members are absent from house due to a heavy operation of my wife at Delhi. As per present condition we may not able at house for to taking the meter reading. On 3rd April suddenly I was at my home and at that time the meter reading was taken...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Electricity Bill

User
 MRS KALI PAL on Apr 29, 2015
Sir, ref to my consumer no. 03019172005, I bring to your kind notice that I received sms on 27 April 2015 at 04:03 PM saying "your electricity bill for 03/15, due date on 05/05/15, amounting to Rs.1130 (Net) has been generated". Since I shall be out of the city and I didn't receive the hard copy of the bill, I went to collect "Copy Bill" on next day 28 April 2015 at 09:30 AM from CESC South Regional Office to make payment before my departure. When I entered my consumer no. in the "Copy Bill Machine", it displayed "bill not yet generated". I approached the staff at the "Copy Bill Counter" and got...
Complaint comments Read comments [2] Complaint category Other

CESC (Calcutta Electric Supply Corporation) - High Bill for March 2015

User
 guttubappa on Apr 28, 2015
I am writing to bring your attention that this month we have received a exceptionally high bill of Rs 5000/ for the month of March 2015 than we usually receive Always our bill is in the range of Rs 1000 to Rs 1100 that you can check through our previous bills records for every month We do not have any AC connection or other gadgets of high electric consumption Please look into this as I am a pensioner and not in a position to pay this high bill I will be obliged if you can provide a quick solution Looking forward to prompt reply. My consumer number is 05300054009...
Complaint comments Read comments Complaint category Family & Relationships

CESC - CESC Bill Payment is done

User
 debasishg on Apr 23, 2015
I paid the electricity bill for the month of March'2015 through online using Bill Desk Gateway by my credit card. Payment was done successfully and generate acknowledge slip at the end of payment. But I didn't received the acknowledge slip in my email address debasishgupta21@gmail.com. Also when I entered into CESC website bill pay section it shows not paid. It ask for payment again.
Consumer Number : 10136004010
Customer Id : 10000822450

===Transaction details===
Transaction date : 20-04-2015
Transaction reference number : CUPG3756843400...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - abnormally high electricity bills for domestic usage - two rooms

User
 Devapriya Mohor on Apr 18, 2015
Consumer Number:- 04087085015, Billing Units in March 2015:- 229, since last one year, we are getting excessive energy bills but our usage very minimum. my actual average monthly electricity bill should be around Rs.450 - 700 but we are getting bills of Rs.2, 000 & above. we have done several complaints with CESC but still there is no action being taken in this regard...even a new meter is not helping. new meter installed in nov 2014. and in winter my bill for two small rooms was more than 800!!! in march it is around 1700!!! please help me. i belong to a middle class section....
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Faulty Online Payment - Consumer Number 75229014103

User
 Subha_Purbalok on Apr 17, 2015
Hi, I just made an online payment towards my current bill that was showed to be Rs. 108, however, the online payment charged me Rs. 113 which I don't understand! The transaction receipt showed a couple of convenience charges added and the final amount displayed was Rs. 109.20. so no idea why Rs. 113 was charged! Would be nice if you could help. Many thanks Kind regards Subhabrata...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - jump of bill amounting to Rs1300/-

User
 biman188 on Apr 13, 2015
my consumer No:460101310002153 my regular bill for the last 5 years is arounding to Rs 500/-maximum.Last month it was Rs250/ as I was Outstation from January 24 to Feb 15.But this month it jumps to Rs 1300/-Please verify. In this context I have to declare that this month I purchased anAC machine but it is not yet installed.So before how can it reaches to a great jump of Rs1300/-. Again I have deposited the necessary amount to the CESC office for deposit for Ac in the month of February end but till to day no one have come to Increase of the power for my Ac for which I cannot run it. Please look...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - nonreceipt of SD refund of rs 546.51

User
 pkbasu on Apr 7, 2015
To The Sr Commercial Executive NSRO Kamarhati, Kolkata Sub - nonrefund of sd refund of rs 546.51 in c/w customer id no 49000252222 (since my deceased father) Sir kindly refer to your office docket no 115722 dt 5/2/15. After receipt of cheque of yes bank of the aforesaid amount in the name of my deceased father S K BASU as per your direction I have deposited the original cheque together with all documents so that the cheque is issued in my name as the successor. But two months have passed and i have not yet received any response from your end. Kindly let me know the status of docket no 115722...
Complaint comments Read comments Complaint category Utility Services

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