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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - double payment done for the month oct,14 by card on 23.11.2014

User
 sakti pada nag on Nov 23, 2014
MY CONSUMER NO. 05147145006, BAISAKHI BASAK, 73/1, BIPLABI ULLASH KAR DUTTA ROAD, KOLKATA-700086.. FIRST= PAYMENT IS RS.800.00 THROUGH BANK OF INDIA A/CXXXXXXXXX1309 FROM POS-CESC Ltd.23.11.2014 AT 08:04:37 PM, BUT ON LINE MONEY RECEIPT I DID NOT RECEIVED. SECOND= PAYMENT IS. RS. 800.00 THROUGH BANK OF INDIA A/C XXXXXXXXXXX1309 FROM POS-CESC Ltd. 23.11.2014 AT 08:36:35 PM, MONEY RECEIPT RECEIVED, KINDLY REFUND THE SAME TO MY BANK, NAME - SAKTI PADA NAG, BANK OF INDIA (BAGHAJATIN BRANCH) A/C NO. 40410100011309...
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - Wrong meter reading for Consumer no 62194043011

User
 Ruptrishna Apartment on Nov 23, 2014
Meter reading of Consumer no 62194043011 has wrongly recorded from 10247 to 10645 for the month of October 2014 (Reading date 12/11/2014). But today 23/11/2014 meter reading is showing as 10535. So requesting to generate new bill after proper meter reading for the above mentioned consumer number....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Not received receipt for online payment

User
 papai007 on Nov 23, 2014
Consumer No. - 27005051007 in the name of Sri Mohim Mohan Dey and 27007061002 in the name of Sri Ranjit Bose of amounts Rs 1160/- and Rs 390/- respectively have been paid online thru SBI debit card. But did not get any receipt nor sms. Details of transactions are given below. 23-Nov-2014 (23-Nov-2014) POS PRCH POS 432719348301 CESC Limited KOLKATA 387.00 21-Nov-2014 (21-Nov-2014) POS PRCH POS 432603592504 CESC Limited KOLKATA 1, 150.00 My mobile no. - 9836041538 email id - meetavik.ece@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Wrong meter installation

User
 Indranil Messi Sarkar on Nov 22, 2014
My meter number is 5034773..My meter was installed in a wrong place by the engineer who came to install..Now its been 2 months still it is in the same place and those person's are saying that they could only relocate after the issuance of the first bill..The bill is not coming also..I am not being able to shift to the house because of your misconduct..Kindly fix it as soon as possible.You are doing monopoly business in west bengal, but you are not supposed to harras people like that.. Indranil Sarkar 9830711709...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - POST-PONE THE ON-LINE NAME CHANGE

User
 Dilip Kr Sahoo on Nov 22, 2014
RE: Consumer No- 59018001143 Dear Sir, An on line application was sent to you for name changing on captioned consumer Number. The out-standing dues to me as well to the Howrah Muncipality Commissioner on said flat (Address as given below) is not yet settled. As a bonafied cusomer, I request you to Kindly hold the Changing of Consumer's Name, unless a clearance is accorded from me in writing. Please acknowledge the receipt of this mail and send the receipt on my registered ID:sona.sonali.dash@gmail.com THANKS & RGDS 22-11-2014(0935Hr) DILIP KR SAHOO BL-B;2ND-FR;FL-203 50/11...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - E-receipt not generated but Credit Card debited [Resolved]

User
 mcsyamal@yahoo.com on Nov 21, 2014
I have paid a bill for consumer no. 08208104084 amounting to Rs. 4680 from my HDFC Bank Credit Card on 20.11.2014 at 12:09:39 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my credit card. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my credit card, if unsuccessful so that I can make the payment again....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - E-receipt not generated but account debited [Resolved]

User
 sumitsyamal on Nov 21, 2014
I have paid a bill for consumer no. 08208104075 amounting to Rs. 7344.49 from my United Bank of India Net Banking on 20.11.2014 at 13:39:18 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my bank account. Transaction reference no. is CESC / 0000021663. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my bank account, if unsuccessful so that I can make the payment again....
Complaint comments Read comments [1] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Online Payment Receipt Not Received

User
 archansmajumdar on Nov 21, 2014
Consumer No.: 76124770009 Name: ARCHAN SUBHRA MAJUMDAR Address: Sarada Dream, 2nd Floor, Flat-2A, 1650 Madurdaha, Kolkata 700107 Bill for October (Bill No. 7612477000910149) paid online through CESC portal by Citibank Credit Card on 17th November, 2014. Message of Payment Confirmation received from bank. No acknowledgement/receipt received from CSEC through registered mobile no. (SMS) or registered email. Tried to file complaint through CESC portal, but no docket received....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Over charging of Bills

User
 Ketoun on Nov 21, 2014
CESC Bill No. 5912009103311135 for the month of October 2014. They charged me for 373 Units whereas my average consumption does not exceed 180 units per month in winters. Also last year in Nov the per units cost is Rs 3 and this year it is Rs 7.7 which is drastically high. Please look into the matter and take necessary action in order to correct the bill and send fresh bill for actual consumption....
Complaint comments Read comments Complaint category Business & Finances

CESC (Calcutta Electric Supply Corporation) - High Electricity bill for Month of Oct,2014

User
 nilanjanbanerjee on Nov 20, 2014
Please find the details below My CESC customer Id : 59000401172 My Bill No : 5906106404110140 My Consumer No : 59061064041 I have received my latest bill of Oct, 2014 on 29th Oct asking for an amount of 1800 INR. Last month we had very restricted use to the electricity because of the fact that it showed ab normal trend in billing for the last 4-5 months and was in upper side while comparing to last year's Unit readings for the same time. In all the months from May to Oct it has become almost Double. See the trend in units last year 223(May) ... 208(Jun) ... 139(Jul) ... 121( Aug)......
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Non receipt of bill and wrongful charging

User
 neeladri_c1972 on Nov 20, 2014
Monopoly does not mean extortion. Please note that I have not received my bill and now receipt a disconnection notice stating " You have neglected to pay your bill..." It seems you have neglected to send the bill properly and ensure its receipt. I have been over charged by Rs. 4000/- total dues 2307.10 for sept'14. Total bill sent is Rs. 6300/-. i.e. current month bill for is for appox Rs. 4000/-. I do not have such high bills, especially with when I am running brand new Hitachi A/c. Explain the last date of calibration of meter, methodology of calibration, provision to check meter from external...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Excess charging Consumer No. 17054020003 Customer ID 17000246514

User
 jainnirmal on Nov 20, 2014
CESC Bill No. 1705402000310143 for the month of October 2014. They charged me for 380 Units whereas my average consumption does not exceed 180 units per month. Please look into the matter and take necessary action in order to correct the bill and send fresh bill for actual consumption....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - 27 nos. of meter which are in haphazard way

User
 TAPAN KUMAR FOUZDAR on Nov 20, 2014
We have submitted altter regarding ' 27 nos. of meter which are in haphazard way' to CESC, Serampore office. But no action has not yet taken from your end. We the flat owners’ are living with worries & fears. We do hope your well look into this matter and take necessary action as early as possible. Thanking you, With regards, Yours truly Kashinath Banerjee Jt. Secretary Enclo.-Copy of previous letter To The District Engineer, Serampore, Mahesh, Hooghly. I, on behalf of 64/A, N.S.Road Flat Owners’ Association, Uttarpara, Hooghly pray to your honour that in...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Receipt for online bill payment

User
  A ACHARYA on Nov 19, 2014
I paid the October 2014 bill online with my debit card. My card was charged Rupees 2059.00 which is the net bill amount but I didn't receive any receipt for the payment as the server was stopped responding. My bank account has also been debited. Kindly tell me how I can get the receipt. Please Help. Consumer no 48160238001 Anjan Acharia 9831403516 aa0981@rediffmail.com...
Complaint comments Read comments [1] Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Re-positioning of Pole

User
 Joydeep - Dumdum on Nov 19, 2014
To
The District Engineer (North Zone), Kolkata, West Bengal.

Dear Sir,

My Consumer No. is 50024006013. Address being - 620, R.N.Tagore Road, Bedia Para, Kolkata - 77, Landmark - Near Nirala Kali Bari.

I would like to inform you that one of the Poles, No. 159/16 is placed just in front of our premises but the problem
is that one Angle and wire has been placed such a way that some portion of that Angle and Wire has come inside
our Premises.

It didn't create any problem earlier but some new construction is going...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Amount Deducted But Did Not Receive Any Confirmation

User
 Santanu Bit on Nov 19, 2014
I was trying to pay the bill online with my credit card. My credit card was charged Rupees 1381.00 which is the bill amount but I don't receive any receipt for the payment as the server was stopped responding. Do I have to pay again. If yes then when I get my refund and if not then how I can get the receipt. Please Help....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - wrong billing

User
 amitabh banerjee on Nov 19, 2014
i am COLONEL A BANERJEE residing in house address 12/1, BHATTACHARJEE PARA LANE, KOLKATA- 700036. I stay on the first floor while the ground floor is locked and vacant since past 6 years.I have separate meter for both the floors.Till SEPTEMBER 2014 I was paying the desired minimum bill as metered by CESC for the ground floor. The details can be checked from records. But the bill of OCTOBER 2014 shows the amount to be paid as Rs 1040 with due date as 25/11/2024. My CONSUMER NO. 49023004000, and CUSTOMER ID 49000049010. The bill no. is 4902300400010140. From 0 Units it has jumped to 172 units which...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - e Receipt not received even after 24 hours

User
 Shampa.DB on Nov 19, 2014
I paid an amount of Rs 250 on 19th Nov, 2014. And I did not received any receipt against the payment. I don't know whether it has been done against my account. Consumer Number -76124388001 Bill Number - 7612438800110140. Hope You'd take immediate action....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - e-receipt not generated

User
 RupamPal on Nov 18, 2014
My Consumer No 29145542006 On 18.11.2014, I have paid On line Electricity Bill Payment of Rupees 2, 451.49 for the month of Oct'2014 through HDFC net banking. But unfortunate, e-receipt not generated, I have not received neither any payment receipt from online system of CESC, nor email also, although the said amount had debited from account. Help !...
Complaint comments Read comments [3] Complaint category Other

CESC (Calcutta Electric Supply Corporation) - E-payment , but money receipt not received.

User
 dipankarghosh1974@gmail.com on Nov 18, 2014
My Consumer No 38020049006. On 18.11.2014, I have paid On line Electricity Bill Payment of Rupees 2, 093.00 for the month of Oct'2014 through AXIS BANK Debit Card. But unfortunate, I have not received neither any payment receipt from online system of CESC, nor email also, although the said amount had debited from account. I hereby request for immediate Payment Receipt from the system as well as email. Also I request you to send the current receipt as soon as possible. My Mobile No.9830598003, e-mail id : dipankarghosh1974@gmail.com....
Complaint comments Read comments Complaint category Other

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