CESC (Calcutta Electric Supply Corporation) Customer Care

CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
+91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912


View More Information...
Satisfactory Rating
1%
Complaints
811
Resolved
7
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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CESC (Calcutta Electric Supply Corporation) related photos (80)

CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Receipt not received after online bill submission

User
 suman132 on Aug 31, 2015
I have submitted electricity bill of july 2015 amounting of rupees 630 via online payment gateway bearing the Customerid - 08000077361 and Consumer id - 08041178002, unfortunately there was no response from your side to inform whether my payment was successful or not but the same amount was deducted from my bank account (Account Number - 102310100017964 ), in spite of that a error message was generated stating "Receipt not received"....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Unexpected higer bill amount for July15

User
 Abu Zeiauddin on Aug 27, 2015
The last complaint docket no. # 21544575 I reported Meter reading: Previous 4092, Reading as on 24/08 - 4241 Units consumed: 149 units The original incorrect bill that I received showed consumption of 396 units as on 07/Aug15 Could you please send me a revised bill for 149units as on 24th Aug15 at the earliest ?? Regards...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Meter reader not comes

User
 Arijit Datta on Aug 25, 2015
Hello CESC, Meter reader not use to come for meter reading in my home in every month. As a result we need to go manually in CESC office to note down meter reading to generate every month bill. Issue is that meter reader not use to come then CESC makes average bill and send accordingly. MY consumer no is 4410001006 and my address is 8/6, Roy Para Road, P.O. Sinthee, Kolkata: 700050...
Complaint comments Read comments Complaint category Unauthorized charges

CESC Ltd. - My account debited but payment not received by cesc ltd.

User
 debjani basudas on Aug 20, 2015
I paid my cesc electricity bill for july 2015 through net banking of bank of india on 17th august, 2015 - my account was debited but cesc ltd. has not received the amount and hence they have not given any receipt to me. I am herewith attaching the copy of cyber receipt of my payment . please arrange to refund me the amount I have paid at your earliest. thanking you, yours sincerely, debjani das mobile no.-9433741449 e-mail:- debjanidas1987@gmail.com...
Complaint comments Read comments Complaint category Online Shopping

CESC - Regarding Copy bill

User
 Niraj84 on Aug 18, 2015
I went to harish mukherjee branch, machine wasnt working for last few days, i asked the guy sitting inside office to gv me a duplicate bill, he said machine isnt working, if u dont have bill we cant tale money, if machine is nt working its there work to gv us a copy bill, feeling frustated from cesc...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - wrong billing for June & July'15 : Consumer no. 75008143041 /Consumer id. 75000506713

User
 shantanuguha7 on Aug 14, 2015
Hi, my Consumer no. is 75008143041 /Consumer id. 75000506713 This is with reference to my June & July'15 electricity bill. The electricity bill for the month of July'15, is Rs 5790. This is much higher them what I have been paying in last 5 years to CESC for a monthly bill. My average electricity consumption is approx. 270 units, hence such charges are beyond comprehension. I had a similar experience with the June'15 Billing, where initially the Bill sent to me was for Rs 10940, which was reduced to Rs 6690 post complaint registered vide Docket No. 21535004 with cesc. I was not given...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Shifting of ground attachment support wire

User
 Tuku Ghosh on Aug 14, 2015
I have submitted my request to district engineer south west kolkata taratola for shifting the ground attachment support wire of electric pole no. 67/9 situated on binova bhave road( sil thakurbari road) in front of premises no. 79b binova bhave road( 21 no. Sil takurbari road) applied by rinki chanda dated 27.12.2014 vide docket no. 0201666271214, reg. Complaint no. Cc/02/01666/14. Requested to look into the matter and do need full action for hassle free entry in the premises. Regards rinki chanda....
Complaint comments Read comments Complaint category Appliances

CESC (Calcutta Electric Supply Corporation) - Excess Payment Made

User
 AratiS on Aug 14, 2015
I, Mrs Arati Sen Gupta- Consumer No - 04000246115, LP NO-93/1, had received one green bill (for the month of July 2015), where NOTICE OF DISCONNECTION served towards negligence shown for non-payment of electricity bill for the month of May 2015. To avoid further inconvenience I had paid Rs 3810.00(Electricity Bill for the Month of July 2015) on dtd 12th August 2015 to your 6, Mandeville Garden Branch. So far my knowledge concern as a responsible citizen I use to pay all my statutory obligations well within the time period. Please note that I had paid my electricity bill of Rs 2140.00 for the month...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Excess billing consumer no. 08070328251

User
 Prabir kumar losalka on Aug 10, 2015
I have been receiving high bill for my flat against Consumer No. 08070328251 and Customer ID 08000762463 from the day 1 (installed in 2013-14) of my installation.
I have earlier requested to CESC for checking the meter thoroughly, but nothing has been done till date....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Exhorbitant high CESC monthly bill with less consumption

User
 S M S Quadri on Aug 10, 2015
Meter no.4523109 Consumer no.02010421001 Cust ID 02001065700 Bill for the month of May.15--3650/= June.15--3730/= July.15---4790/= Kindly look into the matter & arrange to refund the excess amount as the bills are paid through ECS auto payment...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Exorbitant high CESC monthly bill with less consumption for July.2015

User
 S M S Quadri on Aug 10, 2015
Meter no.3652482 Consumer no.02010413008 Cust ID 02000794724 Electricity Bill for July 2015 is exorbitant high as Rs.4650/= with regard to the previous months 'bill as Rs.1570/= Kindly arrange to look into the matter and refund the excess amount...
Complaint comments Read comments Complaint category Other

CESC - Cutting off electricity during weekdays.

User
 felicity online on Aug 8, 2015
It is very disappointing that CESC people asking people to sign an aggreement of no objection, they want the electrcity supply to shut down during weekdays from 11am to 4pm. It seems people and business people like us should close down our operations??? They should work at night or during weekends. It is highly disappointing from their end to even for these. The reason we get for this is, "we cant work on sunday, we need holiday." I mean this is ridiculous. I hope we see our goverment officials take some sensible decision....
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Money Deducted but Payment Unsuccessful

User
 duely.r on Aug 7, 2015
I had made an online payment of my electric bill using SBI online banking of Rs 394.56 and the said amount has been deducted from my account but my CESE bill was not paid . Transaction was done using Billdesk. I tried to pay the bill again. So in turn my bill amount was deducted twice from my account.

Account number 30213916246
Transaction date 14/08/2015
Transaction amount 394.56 + 394.56 ( I tried to make payment twice.)

Branch: Indian Institute of Science
Consumer Id: 2001341699
Consumer no: 02204034329

1st transaction details:
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Fake electricity bill

User
 somnath.pramanick on Aug 7, 2015
Please note my customer ID : 61057112004 . Undersigned have received billing information through mobile SMS for the month of July 15 . Last three month our electric bill average 4000/- which is really impossible . I hope it seems to be your meter verification / reading taken are abnormal or may meter get malfunction . Request you to stop delivery my current bill and recheck the same thoroughly ....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - E-receipt not generated but amount deducted from my bank

User
 Arun Shaw on Aug 5, 2015
Consumer No. 34000328008 Consumer Name: anil shaw & mahattam shaw Bill for june 2015 has been paid today i.e. 4/8/2015 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 5/08/2015 Don't know if bill paid or not and amount is debited from my account. Please help at the earliest....
Complaint comments Read comments Complaint category Other

CESC - Excess bill [Resolved]

User
 somnath55 on Aug 1, 2015
Sir/Madam, I am SOMNATH SAHA, CONSUMER NUMBER is: 50001007056, CUSTOMER ID is 50001376846 in the month of JULY my electric bill is about RS, 2040. which is very high as per my usage.PRESENT METER READING is not mentioned there. It is only mentioned have been charged for 295 units where, I consumed 120 units. I faced the same problem last year in june & july months bill.I did not complain that time . You are requested to generate a new bill of 120 units and send it to sssomnathsaha@gmail.com . I would be highly obliged to you if you accept my proposal. Your’s faithfully SOMNATH SAHA ...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Not receiving Electric bill for May 2015

User
 Nikhilesh R Maitra on Jul 30, 2015
I am not receiving my Electricity bill regularly and in time However my postal address is correctly registered with CESC. I paid my all Electric bills within Time Frame ( upto June 2015) My Electric bill for May 2015 is not received till date. I am also unable to download my bill for May 2015 . Kindly arrange to send my bill for May 2015 to my Postal address (My Consumer No is 46423162005 and my Consumer Id is 46000674342)...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - E-bill payment receipt not received

User
 Tapan Kumar Sarkar 1 on Jul 29, 2015
Consumer No. 48126060013, Customer Id : 48001011811, Bill no. 4812606001306158 Consumer Name: Mr. Tapan Kumar Sarkar Bill for June'14 has been paid 28.07.2015 at 1944 hrs through online payment(debit card payment) but I did not get any receipt. Net amount of Rs. 560/- has been deducted from account and SMS received from bank but no SMS or mail correspondence or confirmation received from CESC. Please help....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Have not received Payment Receipt for this month

User
 Sourav Bhowmik on Jul 28, 2015
Hi, I have paid the Electirc bill amount of 630 on 16/7/2015 for Billing Month : 06/15. Amount has been debited from my credit card instantly but still I now I have received the online payment receipt. Please provide the payment received to my registered email id (sbhowmik87@gmail.com) immediately. Consumer Number : 61134004288 Customer Id : 61001043752 Billing Month : 06/15 Net Amount for online payment (Rs.):630.00 Thanks & Regards, S Bhowmik Mob:- +919933590035...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Company Ltd) - Bill paid online but receipt not received till date.

User
 sanat kalindi on Jul 27, 2015
Date : 27. 07. 2015
Dear sir,
Ref: customer id : 46001162198
Bill no. : 4614218201106155

I have paid online rs. 1010. 00 for cesc (Calcutta electric supply company ltd) lt bill for june 20015, bill no : 4614218201106155 on 21. 07. 2015. The transaction reference issued by s b i is dsbi 3916675515igoajung17. The amount of rs. 1010 has been transferred to the account no. 3199587162090. It is regrettable that the receipt of payment yet to be received. I would like to request you to look in to the matter and take suitable action at an earliest date.
Sanat...
Complaint comments Read comments [2] Complaint category Utility Services

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