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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Update my mobile no and date of birth

User
 joy_sen1984 on Nov 28, 2014
Dear Sir, I am one of your consumer, valid consumer No.10101031005 I have update my mobile no and date of birth. My update mobile no: 7044629776 and Date of birth :26/02/1965. So kindly do the need full action.. Thanks, Mrs Sen...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Bill is still unpaid

User
 Farhaan Bahauddin on Nov 27, 2014
I have made online payment on the 26-11-2014 for electricity charges for the month of October, 2014 using Dena Bank Debit card wide Transaction Ref No ((.CESC Limited /915661/26-11-2014 15 )) and received a message from the bank that an amount of Rs. 898/- has been debited from my account. However, the e-receipt was not generated by the CESC. The consumer No. Is 26112093053, Customer Id : 26000477889, Customer Name: MOIZUDDIN AHMED, Address 85/E, DILKUSHA STREET KOLKATA 700017. And my bill still showing unpaid...
Complaint comments Read comments Complaint category Internet Services

CESC (Calcutta Electric Supply Corporation) - Msg received for other consumer No. 54175056009, 33072094001 , 33004040002

User
 sanjayghosh69 on Nov 27, 2014
I am one of your consumer, valid consumer No.54136135004 I have submit/registered my mobile no. 9831120580 to you. I have regret to inform that I have received the massage from you every month for other consumer No. 54175056009, 33072094001, 33004040002, which is very unpredictable. Therefore you are requested to rectify the same immediately. Regards, SANJAY GHOSH GOALAPARA CHADAKTALA, ICHAPUR 24 PGS(N), 743144 CONSUMER NO.54136135004 PH. 9831120580...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Unable to view letter in your website for online meter application

User
 Koushik Roy (bOyInDBoX) on Nov 27, 2014
Hi, I am applied for a new meter connection online. After the inspection when I login to the application, there is a LETTER and a link to VIEW the same. But whenever I click on the letter it redirects me to the following link which is not reachable and a dead link. http://itweb:58080/masdpdf/AddressedToApplicant/MASD/NSD/161143614/PDF_MASD_LTR_161143614_01.PDF Please look into the issue as I am at Bangalore and based on the LETTER I need to plan to my Kolkata visit. I will provide more details regarding my form no once this complaint has been acknowledged by CESC. Thanks! Koushik...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Highly billed for the month of October 2014

User
 abhiEnigma007 on Nov 26, 2014
Hi, I received a bill of Rs. 1530 for October 2014 which is very high compared to what I pay usually. My September bill was Rs. 1520 (which included August arrears and September 128 units bill). I got 230 units for October which is double that usually comes and is quite impossible. Could CESC please explain why am I so highly billed? I think there was no meter reading taken and the last bill was arbitrarily repeated. Could CESC please explain this and make necessary corrections as early as possible? I am disappointed....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Replacement of a defective metre consumer No.48393011070

User
 pius gomes on Nov 26, 2014
Dear sir, I, Supriya Gomes pemanent resident of 353/A L.N.road kol 65. LP48/6/1 would like to inform you that I have been watching that there are more reading in the metre from the last year and I assume it has been defective altogether. I, would therefore request you the authorities should take necessary steps to replace the defective metre.Please do the needful at your earliest. Thanking you, I remain, Supriya gomes I.D.NO:48000797981...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - RECEIPT NOT FOUND

User
 ashfaq2050 on Nov 26, 2014
I have paid my electricity bill on 26th Nov 2014 at around 11.20 am against consumer no. 02362216004 for the month of Oct 2014 from my Standard Chartered credit card but receipt not generated by your system. My email address is ashfaq2050@rediffmail.com, I request you to please send the receipt to my mail and oblige. Thanks...
Complaint comments Read comments Complaint category Credit Cards

CESC - bill receipt not generated,amount deducted twice

User
 blk on Nov 25, 2014
Consumer No.- 63514021136, Payment made Rs. 912.00 on 24.11.14 for Oct'2014 due date 29.11.14 but not received any receipt.The amount has been Debited from my account, will the extra amount will be adjusted in the next bill or it will be refunded please help.Send Payment Receipt to my E-mail ID-akarnani93@gmail.com....
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Correspondence with Tenant

User
 N.B.Chaki on Nov 25, 2014
My Consumer Id No.is: 76121115000. Please do not send any kind of correspondence ( e-mails/Fax etc) regarding meter reading dates/ Consumption Bills/ Bill receipts etc to my Tenant at Hiland Park, Kolkata. Please send all mails to my e-mail address below: nbchaki_2006@yahoo.com I will forward the relevant mails to my Tenant if / when required. Thanks. N.B.Chaki. Mob: 9830268489. Owner: Flat No. 21 B 2, Hiland Park. Brook Tower....
Complaint comments Read comments Complaint category Telecommunications

CESC (Calcutta Electric Supply Corporation) - NON RECEIPT OF PAYMENT DETAILS

User
 zuventus on Nov 24, 2014
DEAR SIR THIS IS TO INFORM YOU THAT I HAVE PAID ONLINE MY CESC ELECTRICITY BILL ON 23/11/14 THROUGH ICICI BANK DEBIT CARD. AFTER THE TRANSACTION COMPLETE YOUR WEB SITE FAILED TO GENERATE TRANSACTION RECEIPT WHICH IS THE PROOF OF MY PAYMENT. I AM IN A DIELEMA WHETHER THE BILL IS PAID. FOLLOWING IS THE DETAIL OF TRANSACTION:- TRANSACTION ID :SB4852496 TRANSACTION DATE: 23rd NOVEMBER 14'. TRANSACTION DESCRIPTION: VIN/CESC Limited/20141123221335/0 AMOUNT: RS 3480. CONSUMER NO: 61066247004. KINDLY INFORM URGENTLY. REGARDS SWAPAN MUKHERJEE MOB NO 9831704221 E MAIL ID: swapan5543@gmail.com...
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - Non availability of Meter Reader consumer No 38063087005

User
 Abhikbera on Nov 24, 2014
Dear Sir/Madam, It is very unfortunate to inform you that I am getting average bill from CESC from last 4 months. Till date I have not found any meter Reader to take my actual reading. Last time I got an automated mail from CESC that “Your meter is scheduled to be read on 23/11/2014” I have waited for the day to help the meter reader but it is my very untoward that no one from CESC have not given the visit. Please note that I never received any SMS alert of date of meter reading form CESC where as all of CESC consumer get the same information through SMS. Requesting...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Erroneous bill with wrong meter reading

User
 sudipta78 on Nov 24, 2014
We received october 14 bill against consumer no 0809711303, Calculating total unit 139 for Meter Reading "previous 2409" but "Present reading" is not showing (***). Now practically the Meter reading is 2421 on 24.11.14 i.e. the total unit can not be more than 12. Now I request you to correct the bill and pl generate a new Bill so that i can pay oct'14 bill in due date Sudipta Mitra...
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Not received recipt in online transaction

User
 phani2 on Nov 24, 2014
Consumer No. - 13428072011 in the name of Anindya Phani and 13428072000 in the name of Purnima Phani of amounts Rs 1090/- and Rs 360/- respectively have been paid online thru Canara bank debit card. Bank confirmed that money was debited from bank account. Please make sure that the amount has been credited to the above consumer no. Did not get any receipt nor sms. Details of transactions are given below. 22-Nov-2014 at 11:11 PM. from canara bank Account no xxxxxxxxx6334. My mobile no. - 9832882125 email id - phani.anindya@com......
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - double payment done for the month oct,14 by card on 23.11.2014

User
 sakti pada nag on Nov 23, 2014
MY CONSUMER NO. 05147145006, BAISAKHI BASAK, 73/1, BIPLABI ULLASH KAR DUTTA ROAD, KOLKATA-700086.. FIRST= PAYMENT IS RS.800.00 THROUGH BANK OF INDIA A/CXXXXXXXXX1309 FROM POS-CESC Ltd.23.11.2014 AT 08:04:37 PM, BUT ON LINE MONEY RECEIPT I DID NOT RECEIVED. SECOND= PAYMENT IS. RS. 800.00 THROUGH BANK OF INDIA A/C XXXXXXXXXXX1309 FROM POS-CESC Ltd. 23.11.2014 AT 08:36:35 PM, MONEY RECEIPT RECEIVED, KINDLY REFUND THE SAME TO MY BANK, NAME - SAKTI PADA NAG, BANK OF INDIA (BAGHAJATIN BRANCH) A/C NO. 40410100011309...
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - Wrong meter reading for Consumer no 62194043011

User
 Ruptrishna Apartment on Nov 23, 2014
Meter reading of Consumer no 62194043011 has wrongly recorded from 10247 to 10645 for the month of October 2014 (Reading date 12/11/2014). But today 23/11/2014 meter reading is showing as 10535. So requesting to generate new bill after proper meter reading for the above mentioned consumer number....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Not received receipt for online payment

User
 papai007 on Nov 23, 2014
Consumer No. - 27005051007 in the name of Sri Mohim Mohan Dey and 27007061002 in the name of Sri Ranjit Bose of amounts Rs 1160/- and Rs 390/- respectively have been paid online thru SBI debit card. But did not get any receipt nor sms. Details of transactions are given below. 23-Nov-2014 (23-Nov-2014) POS PRCH POS 432719348301 CESC Limited KOLKATA 387.00 21-Nov-2014 (21-Nov-2014) POS PRCH POS 432603592504 CESC Limited KOLKATA 1, 150.00 My mobile no. - 9836041538 email id - meetavik.ece@gmail.com...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Wrong meter installation

User
 Indranil Messi Sarkar on Nov 22, 2014
My meter number is 5034773..My meter was installed in a wrong place by the engineer who came to install..Now its been 2 months still it is in the same place and those person's are saying that they could only relocate after the issuance of the first bill..The bill is not coming also..I am not being able to shift to the house because of your misconduct..Kindly fix it as soon as possible.You are doing monopoly business in west bengal, but you are not supposed to harras people like that.. Indranil Sarkar 9830711709...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - POST-PONE THE ON-LINE NAME CHANGE

User
 Dilip Kr Sahoo on Nov 22, 2014
RE: Consumer No- 59018001143 Dear Sir, An on line application was sent to you for name changing on captioned consumer Number. The out-standing dues to me as well to the Howrah Muncipality Commissioner on said flat (Address as given below) is not yet settled. As a bonafied cusomer, I request you to Kindly hold the Changing of Consumer's Name, unless a clearance is accorded from me in writing. Please acknowledge the receipt of this mail and send the receipt on my registered ID:sona.sonali.dash@gmail.com THANKS & RGDS 22-11-2014(0935Hr) DILIP KR SAHOO BL-B;2ND-FR;FL-203 50/11...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - E-receipt not generated but Credit Card debited [Resolved]

User
 mcsyamal@yahoo.com on Nov 21, 2014
I have paid a bill for consumer no. 08208104084 amounting to Rs. 4680 from my HDFC Bank Credit Card on 20.11.2014 at 12:09:39 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my credit card. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my credit card, if unsuccessful so that I can make the payment again....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - E-receipt not generated but account debited [Resolved]

User
 sumitsyamal on Nov 21, 2014
I have paid a bill for consumer no. 08208104075 amounting to Rs. 7344.49 from my United Bank of India Net Banking on 20.11.2014 at 13:39:18 Hrs. Unfortunately, the E-receipt has not been generated but the amount has been debited from my bank account. Transaction reference no. is CESC / 0000021663. Please make sure that the amount has been credited to the above consumer no.. Otherwise investigate properly and do the needful and issue me the e-receipt or credit the amount to my bank account, if unsuccessful so that I can make the payment again....
Complaint comments Read comments [1] Complaint category Utility Services

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