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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Request for New Connection, Still not received

User
 SandipanC on May 7, 2015
I have applied for a new connection for my AC, but still now I did not received the same, I have applied on 24/02/2015, but still I did not get the same. Can you please look into the same. Details: Name: Sandipan Chatterjee Reference No: 07/01368/15...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - TREE ARE LYING IN OVERHEAD LINE LAST TWO DAYS

User
 shanakr1 on May 4, 2015
FIRST DOCKET NUMBER :-051502756 02.05.2015 ( 11.21 PM SECOND DOCKET :-0515021754 DT 03.05.2015 THIRD DOCKET 0515022735 Last two days we are facing this problem line is restore but still there trees are lying in overhead line . So therefore we request you again please look into this matter seriously . When meet an accident you are work fore that .....
Complaint comments Read comments Complaint category Home & Garden

CESC (Calcutta Electric Supply Corporation) - Online bill payment receipt

User
 achin26 on May 2, 2015
Customer number is 46234062002. Today (02-05-2015), I made an online bill payment for CESC through the net banking option for an amount of rupees 2795. The amount is shown deducted from the HDFC bank account through which payment was done. The reference number of the payment is 502163415 However, I haven't received any receipt of the same from CESC. I would request CESC to kindly send a confirmation/receipt of the payment done (via netbanking) to my mail id- majumdarkaustav8@gmail.com...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Non registry of my e-mail Id

User
 Khanra Niladri on May 2, 2015
My wife had applied for change the name of the electricity supply in respect of Consumer No. 61131015027. As requested she had already submitted relevant documents and requisite fees towards the security deposit with the Howrah office. Upon submission of the documents she had received a SMS requesting to deposit the security deposit. The context of the SMS is set out hereunder: "PLEASE ARRANGE TO SETTLE THE SECURITY DEPOSIT AMOUNT TO ENABLE US TO EFFECT THE CHANGE IN NAME AGAINST CONSUMER NUMBER6113101502. THE BILL HAS BEEN SENT TO YOUR EMAIL ADDRESS. YOU MAY ALSO DOWNLOAD THE SAME FROM OUR WEBSITE"....
Complaint comments Read comments Complaint category Lawyers and Attorneys

CESC (Calcutta Electric Supply Corporation) - Electricity Bill

User
 MRS KALI PAL on Apr 29, 2015
Sir, ref to my consumer no. 03019172005, I bring to your kind notice that I received sms on 27 April 2015 at 04:03 PM saying "your electricity bill for 03/15, due date on 05/05/15, amounting to Rs.1130 (Net) has been generated". Since I shall be out of the city and I didn't receive the hard copy of the bill, I went to collect "Copy Bill" on next day 28 April 2015 at 09:30 AM from CESC South Regional Office to make payment before my departure. When I entered my consumer no. in the "Copy Bill Machine", it displayed "bill not yet generated". I approached the staff at the "Copy Bill Counter" and got...
Complaint comments Read comments [2] Complaint category Other

CESC (Calcutta Electric Supply Corporation) - High Bill for March 2015

User
 guttubappa on Apr 28, 2015
I am writing to bring your attention that this month we have received a exceptionally high bill of Rs 5000/ for the month of March 2015 than we usually receive Always our bill is in the range of Rs 1000 to Rs 1100 that you can check through our previous bills records for every month We do not have any AC connection or other gadgets of high electric consumption Please look into this as I am a pensioner and not in a position to pay this high bill I will be obliged if you can provide a quick solution Looking forward to prompt reply. My consumer number is 05300054009...
Complaint comments Read comments Complaint category Family & Relationships

CESC - CESC Bill Payment is done

User
 debasishg on Apr 23, 2015
I paid the electricity bill for the month of March'2015 through online using Bill Desk Gateway by my credit card. Payment was done successfully and generate acknowledge slip at the end of payment. But I didn't received the acknowledge slip in my email address debasishgupta21@gmail.com. Also when I entered into CESC website bill pay section it shows not paid. It ask for payment again.
Consumer Number : 10136004010
Customer Id : 10000822450

===Transaction details===
Transaction date : 20-04-2015
Transaction reference number : CUPG3756843400...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - abnormally high electricity bills for domestic usage - two rooms

User
 Devapriya Mohor on Apr 18, 2015
Consumer Number:- 04087085015, Billing Units in March 2015:- 229, since last one year, we are getting excessive energy bills but our usage very minimum. my actual average monthly electricity bill should be around Rs.450 - 700 but we are getting bills of Rs.2, 000 & above. we have done several complaints with CESC but still there is no action being taken in this regard...even a new meter is not helping. new meter installed in nov 2014. and in winter my bill for two small rooms was more than 800!!! in march it is around 1700!!! please help me. i belong to a middle class section....
Complaint comments Read comments Complaint category Products & Services

CESC (Calcutta Electric Supply Corporation) - Faulty Online Payment - Consumer Number 75229014103

User
 Subha_Purbalok on Apr 17, 2015
Hi, I just made an online payment towards my current bill that was showed to be Rs. 108, however, the online payment charged me Rs. 113 which I don't understand! The transaction receipt showed a couple of convenience charges added and the final amount displayed was Rs. 109.20. so no idea why Rs. 113 was charged! Would be nice if you could help. Many thanks Kind regards Subhabrata...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - jump of bill amounting to Rs1300/-

User
 biman188 on Apr 13, 2015
my consumer No:460101310002153 my regular bill for the last 5 years is arounding to Rs 500/-maximum.Last month it was Rs250/ as I was Outstation from January 24 to Feb 15.But this month it jumps to Rs 1300/-Please verify. In this context I have to declare that this month I purchased anAC machine but it is not yet installed.So before how can it reaches to a great jump of Rs1300/-. Again I have deposited the necessary amount to the CESC office for deposit for Ac in the month of February end but till to day no one have come to Increase of the power for my Ac for which I cannot run it. Please look...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - nonreceipt of SD refund of rs 546.51

User
 pkbasu on Apr 7, 2015
To The Sr Commercial Executive NSRO Kamarhati, Kolkata Sub - nonrefund of sd refund of rs 546.51 in c/w customer id no 49000252222 (since my deceased father) Sir kindly refer to your office docket no 115722 dt 5/2/15. After receipt of cheque of yes bank of the aforesaid amount in the name of my deceased father S K BASU as per your direction I have deposited the original cheque together with all documents so that the cheque is issued in my name as the successor. But two months have passed and i have not yet received any response from your end. Kindly let me know the status of docket no 115722...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - CHANGE OF MAILING ADDRESS OF CESC

User
 siddhartha-fatu on Apr 3, 2015
I HAVE ALREADY APPLY FOR THE CHANGE OF MAILLING ADDRESS, ON 13/03/2015 MY CONSURE NO-46536348016, MY DOCKET NO-1157388, I HAVE SUBMITTED IN PROFF OF MY NEW ADDRESS 1)PAN CARD 2) VOTER CARD 3) ELECTRIC BILL OF MY WIFE (PRESENT MAILLING ADRESS) 4) MY MARRIAGE CERTIFICATE...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Replacement of metre-box

User
 Alok Sarkar on Apr 3, 2015
Sir, My CESC consumer number is 76102033000. My metre box has been damaged for quite some while now. I have informed this to the CESC representatives who come to our house for checking the metre several times. But they appeared to pay no heed into this matter, and just told me to lodge a complaint online. I tried to contact CESC online, but was unable to find any link that would let me directly contact them. As per the CESC rules, we, consumers, are not to tamper with the metre box. I am very frustrated with this matter and would request you to kindly look into it ASAP. Thanking you, Yours...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Consumer # 63114042140 Average Bill for month of Feb'2015 !!

User
 saikat.sen on Apr 3, 2015
This is with respect to the bill (consumer# 63114042140) I received for the month of February 2015 I was not in my residence from 10th December 2014 to 6th March 2015 but still I received a bill of Rs. 560/- for the month of February 2015. On seeing the February 2015 bill I saw that the meter itself has not been checked and that is the reason why the present reading is showing as asterisks although the previous reading value is present in the bill and in spite of not checking the meter reading I have been given a 90 units consumption which I had to pay. I need this amount to be corrected...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Double payment done for the same month electric bill for consumer number 54088010004.

User
 anin 1 on Apr 2, 2015
Dear Sir/Madam, This is to bring to your notice that there has been a double payment made by us by mistake for the electric bill for consumer number 54088010004. An amount of Rs109/- has been paid through Internet on 24th March 2015 and again the same amount has been paid by due date at the respective cash collection counter. You are therefore requested to to adjust the amount in bill for next month. Thanking you. Yours faithfully, S. Bhattacharya 31, Kalitala Road Ichapur, 24 pgs (N) PIN-743144...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Service line ware is flashing frequently

User
 kushbhula on Apr 2, 2015
Please come soon Street Service line Wire is flashing frequently with rectangle ground Wire . Lamp post no-225/7/7 171/E, Talpukur Road, Sarsuna, Kol-700061 Consumer no-11568008003, 11568009011 Regards Kush Bhula 9830769368...
Complaint comments Read comments [1] Complaint category Neighbours

CESC (Calcutta Electric Supply Corporation) - INCREASE IN ELECTRIC METER CAPACITY

User
 manoj_siks on Apr 1, 2015
SIR, PLEASE TELL ME THE PROCESS TO INCREASE THE LOAD CAPACITY OF MY ELECTRIC METER FROM 2 KW TO 4KW AS I HAVE INSTALLED 02 AIR CONDITIONERS IN MY FLAT. ALSO SUGGEST IF 4KW IS SUFFICIENT FOR THE SAME. THANKING YOU, YOURS SINCERELY, MANOJ SINGH...
Complaint comments Read comments Complaint category Government Organizations

CESC (Calcutta Electric Supply Corporation) - Bill Payment twice by mistake for the month of February 2015

User
 Somnath1954 on Apr 1, 2015
Kindly note that Undersigned paid the electricity bill twice by mistake for the month of February 2015. Kindly arrange to return back the excess money paid or adjust with my next month bill. Regards, Somnath Mukherjee L/P. 16/2 3, A. N. Chatterjee Street, Dakshineswar, Kolkata-700076 Consumer No.51020065027...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - On Line Double Payment made agaimst Consumer No - 63223058171 of 2/15 Bill on 30.03.2015 bill

User
 asset_mc on Mar 31, 2015
Kindly refer Bill of 2/15 and note that while making payment on line the 1st payment showed error although the money was debited from my account. Hence a 2nd payment was made successfully. Now after 2 days i find from my mail that my 1st payment was also .successful. Followings are two (2) transaction ID. 1st Transaction Detail : Consumer no. 63223058171 and accounting month and year 02/15 Transaction date : 30-03-2015 Payment Mode : Netbanking Transaction reference number : BIDB3723603634 Electricity bill amount (Rs.) : 850.00 Convenience amount including service tax (Rs.)...
Complaint comments Read comments [1] Complaint category Other

CESC - Excess billing of electricity

User
 Titun_titun on Mar 31, 2015
During September 2013 to January 2015 my average consumption were below 100 units but Bill for the month of February 2015 all of a sudden a bill showing consumption of 200 units was issued by CESC. Thereafter the usage was reduced to 160 units without showing any reason. The company does not read the meter regularly and often raise and send Electricity Bill on an hypothetical basis. I beg to appeal that my actual usage may be read again from the meter installed in my compound and the bill already raised should immediately be revised so that I may go ahead for making necessary payment to CESC. With...
Complaint comments Read comments Complaint category Business & Finances

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