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CESC (Calcutta Electric Supply Corporation) Customer Care

CESC Limited

Victoria House, Chowringheee Square
Kolkata
Kolkata District
West Bengal
India

Customer Care Phone Numbers and Contacts

Phone:1800-425-1916
 +91 33 22373161
Mobile:+91 33 22256040
Fax:+91 33 22255155
Kolkata Electricity Supply Helpline Numbers

Electricity Supply-(Emergency): 033-22152128

Electricity Supply-CESC: 1912, 033-25537581

Electricity Supply-CESC (Control): 033-22255675

Electricity Supply-CESC ( Customer Service Cell): 1912

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CESC (Calcutta Electric Supply Corporation) Complaints & Reviews

CESC (Calcutta Electric Supply Corporation) - Minor change/corretion in billing addresses

User
 Sanjita Chakrabarti on Sep 20, 2014
Sirs, Our (myself and my daughter having Con No. 46451081007 and 46451081016 respectively) monthly electricity bills need some minor correction for speedy and quick delivery. The exact addresses would be:- 1) Swapan Chakrabarti, BE/26, Deshbandhu Nagar, PO: Deshbandhu Nagar, Kolkata - 700059 LP NO 37/35/2 and 2) Somi Chakraborty, BE/26, Deshbandhu Nagar, PO: Deshbandhu Nagar, Kolkata - 700059 LP NO 37/35/2. Kindly do the needful. In this respect I have sent a request earlier through your FB please. Thanking you ....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - no supply of 440 line

User
 mom.1981@yahoo.in on Sep 20, 2014
My consumer no.55048086001, consumer ID 55000257643 I have registered complaint on 14.09.2014 and my docket no.is 0914066145 . We are not getting 440 line supply for the last 7 days. Have been following up with your customer care daily but no response. Lastly they have asked to contact local depot . On 20.9.2014 we have visited local depot Dy, Manager Commercial, he assured that the connection will be restored the same day. But still no action has been taken. M. Ghosh. 9007980060...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - no electric supply since the evening of 19th September, 2014.

User
 kanodiaco on Sep 19, 2014
Consumer No. 56081118001 - ADITYA KANODIA - 7, HAZARI MULL SHAH ROAD BANDHAGHAT SALKIA HOWRAH 711106 on the 19th September, 2014 sudden at about 20.45 the electric supply was shut down. It transpired that supply was uninterrupted partially and was affected partially. Since then several complaints have been made. One of the complain Nos. is 09140610346 which has been made a little while ago because earlier complains did not evoke any positive action. Shockingly the hotline 1912 is a inefficient station so far as a consumer is concerned. Despite telling the gentleman (name possibly is SK...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Unable to pay CESC Bill Online

User
 Arjun Chakraborty on Sep 19, 2014
Dear Sir My consumer no is 46000077815, I always pay the bill online in cesc website, but recenty I found your website is changed and in this new website I am not able to pay my CESC Bill. Please can you help and send me email at bibek7jul@yahoo.com....
Complaint comments Read comments Complaint category Internet Services

CESC (Calcutta Electric Supply Corporation) - Bipadjanak bhabe electric line byebohar

User
 Tandra Dey on Sep 18, 2014
Sir, aamader flat-er address: 7/103A, Sahid Nagar, P.O. Haltu, Kolkata-78. Ei flat-er sob aabashik, bipadjanak bhabe electric line byebohar korchey. 1.0mm wire (tar) diya metre thekay pratyak flat-e line gachey. Je kono samay Fire (Aagun) legtey parey. Kindly, jadi aapnar Electric Engineer easay ekbar varify ba warning diya jay, tobay ei flat-er sob manush fire (aagun)-er hath thekay bachbay. Metre thik use hochchey na. Ek joner namer metre arek jon use korchey. Bay-namee tintay meter royechay. jar namey ei metre, se Flat-er aabashik noi. Metre box very very very dengerous position-e aachey. Please,...
Complaint comments Read comments Complaint category Education

CESC (Calcutta Electric Supply Corporation) - Unable to access your web site to pay bill online

User
 suranjan1 on Sep 18, 2014
Please note that I have been unable to access your web for the past few weeks and so I am unable to my electricity bill. I am outside Kolkata at the moment, so I am unable to go there in person. Please note that, in the past, I have paid my bills online without any problem. Is there a problem with your website? If so, can suggest another alternative other than physically going to your office (since I am not in Kolkata). Thank you. Suranjan De Email: sde36@yahoo.com...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - rude and bad behaviour of customer representative as well as supervisor sajid ahemed

User
 amarnath_bh on Sep 17, 2014
i had called up your help line today now to register a complaint against power disruption in our locality using my mobile number 9322287119 There has been a power failure in and around my locality 189/1 kasba road kol 42 landmark kasba rathtala While contacted the representative montu who did not gave his full name insulted me my saying that " Apni ki bhujte parchen na " the tone was pretty bad and there was a sarcastic tone saying in a screaming voice saying the same thing again and again . I wanted to talk to the supervisor but the supervisor was equally bad and sarcastic Hope there would...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - exceed bill amount

User
 tozo on Sep 17, 2014
customer id:04000736303 cust name-SANTANU BANERJEE in the month of june- unit-272 in the month of july -unit -68 meter reading- ******(as per electric bill) but unit-68 bill amount-306.84/- how is it possible??? present meter reading 472 unit 131 amount-678.48 customer id:04000631061 cust name: SADHAN BANERJEE in the month of june- unit-0 in the month of july -unit -156 meter reading- ******(as per electric bill) but unit-156 bill amount-724.84/- present meter reading 3114 unit 120 amount-609.40 customer id:04000736303 cust name-SANTANU BANERJEE in the month of june-...
Complaint comments Read comments Complaint category Unauthorized charges

CESC (Calcutta Electric Supply Corporation) - Bill Payment updation delay against Consumer no # 50140304536

User
 Sutirtha Talukdar on Sep 17, 2014
Hi This is regarding my consumer no – 50140304536. The payment of August’2014 Bill was paid through ICICI netbanking on 15th Sep at 10.15 am. The details of the transaction isas below Consumer no – 50140304536 Amount- Rs.3988.49 Transaction reference no – 000647859776 Bank – ICICI Please check the same as the payment is still not reflected inyour account as per CESC Customer Care....
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Request for decrease in huge elcy.bill amount agnst.consumer no.40070144001

User
 adityaji on Sep 16, 2014
Dear Sir, With due benignity request I beg to lay down the following facts towards the upcoming of huge elecy.bill every month around Rs.1000/- for one year which is impossible to bear by me. Sir, It was firslty around Rs.300/- p.m. but for one year it has increased huge which I have informed you earlier by making complaint. Sir, I am middle class family and my family income is very low and our family has to struggle for making the elecy.payment every month. I therefore request you to please give us reasonalbe amount as per our fixed consumption which is same from earlier. Sir, please revise...
Complaint comments Read comments Complaint category Electronics & Appliances

CESC (Calcutta Electric Supply Corporation) - non received of bill of july 2014 consumer no 08164009003

User
 Kumkum Moitra on Sep 16, 2014
Till date I have not have received the bill of july '14' .Failing which the number given by you for quary ( SPEEDEX courier ) ie 8768879186 is always found SWITCHED OFF . please do the necessary so that I may get the same, and in fewture intime . Kumkum Choudhuri, Consumer no. 08164009003 14 c Khanpur Road DIPTI co-operative Kolkata - 700047...
Complaint comments Read comments Complaint category Movement & Delivery

CESC (Calcutta Electric Supply Corporation) - Sub: Extremely Excess in Monthly Billing

User
 alok.nshm21@gmail.com on Sep 15, 2014
Dear Sir, Ref: Consumer No: 64008089777 Customer ID No: 64000440341 Sub: Extremely Excess in Monthly Billing With reference to above consumer no. Please note that the said electric meter (4146215) which being used for domestic purpose only. We are using same appliance of daily purpose since last two years. Accordingly my electric bills earlier used to be between Rs.380 to Rs.700 only, but from last few months i.e.for March’14 onwards the bill have shot up to Rs.1310 to Rs.3700 which was more than double and triple in bill amount from the previous bills which is beyond my understanding. In...
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Subject : Excess billing : Aug. 2014. Consumer No. 13086100009. Customer ID. : 13000138340. Bill No. : 1308610000908149.

User
 Joydeb Ghar on Sep 15, 2014
To Deputy General Manager ( Official ), South West Regional Office. CESC LTD. Taratala. Sir, Subject : Excess billing : Aug. 2014. Consumer No. 13086100009. Customer ID. : 13000138340. Bill No. : 1308610000908149. We are extremly serprised to see the total “Consumed Unit 386” and Net Amount Payable at Rs.2570/- for the month of Aug, ’14 as per your corrent month bill. You will find that from March to July 2014, Maximum Consumtion is “270” units. Therefore it is not understould how suddenly in the month of Aug. our consumption shot-up to...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Grievance for excessive bill amount for August 2014 vide Bill No: 5013111000507124 Consumer No: 50131110005 Customer ID: 50000220555

User
 SWAPAN KUMAR MANNA on Sep 14, 2014
To Ms. Anuradha Saha Date: 14/09/2014 Commercial Executive C.E.S.C North Suburban Regional Office 32, B.T. Road Kolkata- 700058 Sir, Sub: Grievance for excessive bill amount for August 2014 vide Bill No: 5013111000507124 Consumer No: 50131110005 Customer ID: 50000220555 I am to draw your immediate attention towards the electricity bill of my residence for Aug’2014 which is exceptionally higher than my actual consumption and which is evident from the consumption of the last six months which shows an average of 200 units approximately. But this month...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - online payment but I did not get any receipt

User
 dasananda8 on Sep 13, 2014
Customer Id : 44000363017 Bill No. : 4402205600308143 Consumer Name: Mr. Gurudas Das Bill for August'14 has been paid today i.e. 12.09.2014 through online payment but I did not get any receipt. Cant find a helpline number for the same to address my issue. Due date is 16.09.2014. Don't know if bill paid or not and amount is debited from my account. Please help at the earliest....
Complaint comments Read comments Complaint category Banks

CESC (Calcutta Electric Supply Corporation) - Sealing of Meters

User
 iskra on Sep 11, 2014
Recently our wooden meter board was replaced with fibre board by you after complaint as it was broken but it is observed that the meter has not been sealed at that time. It only come to our notice when one of your officer came to disconnect the meter line of our tenant Lakshman Choudhary, Consumer No 54020029017 and customer ID no 54000470967. So you are requested to take necessary action for sealing of Meters as there are two unsealed meters in the name of BADRI PRASAD (Consumer No 54020030009) and VINOD KUMAR GUPTA (Consumer No 54020029008 and Customer ID no 54000025834). Thanking You, Yours...
Complaint comments Read comments Complaint category House, Apartment Rental

CESC (Calcutta Electric Supply Corporation) - Excess amount in the monthly electric bill

User
 Rajendra Ram Das on Sep 11, 2014
Dear Sir, I like to bring kind notice that for the last six month the gross amount in ( RS ) shown your bill is excess than the previous months . This is for your information we have three points each for three fans and three lights.I have some doubts whether the readings of the meters was taking correctly So you are requested look into the matter and take necessary action in this regards. if the reading is found not correct please intimate the undersigned how the amount will be redues Thanks & Regards Gopal Das Consumer no 02235016003 / Customer Id 02000462250...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Adjustment of current bills against my advance deposit

User
 susanta samadder on Sep 11, 2014
My Consumer No.05310161002. Sir/Madam, Kindly refer to my letter submitted to your office at 6 Mandeville Gardens on 11/08/2014 alongwith a Cheque for Rs.2500/- Drawan on UBI, BP Township Br, Kolkata, in your favour. Also kindly refer your serial no.11/08/14/211774 & Dicket No.110814/0531016100/110814 of your receiving counter. My Consumer No.05310161002. Presently I am at Delhi and received SMS from your good office and learnt that the bill amount for the month of July 2014 is Rs.1310/- and the bill has been dispatched to my residential address at Kolkata. In this context I like to...
Complaint comments Read comments Complaint category Other

CESC (Calcutta Electric Supply Corporation) - Rectification of wrong information

User
 Sk. Shahin Ahmed on Sep 10, 2014
In reference to the letter dated 10/9/2014 in pursuance of Ref no 08/13218/14 I would like to inform that I am not drawing supply from existing meter. I only used meter of the land lady temporarily for the wiring purpose. We are going to shift to the same premise very soon. So we need new supply. I request you to take necessary steps and be a part of mission to discourage people to use electricity illegally. Being a teacher, I can not do anything wrong to give example to the people. I hope you will understand me and arrange a new meter as soon as possible....
Complaint comments Read comments Complaint category Utility Services

CESC (Calcutta Electric Supply Corporation) - Registration for New Customer

User
 Casper Robo on Sep 10, 2014
I ma trying to fill the online application for new connection, however after filling the Adjacent / Extg Consumer No 13504213008, the meter number is automatically filled but the District is not getting filled. Hence I cannot complete/save the form. Request look into the matter....
Complaint comments Read comments Complaint category Other

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