CESC (Calcutta Electric Supply Corporation) — delayed redressal of complaints

Address:

Howrah, West Bengal

My consumer number is [protected]. It is rather unfortunate to see that the complain which i had lodged at 7.18 pm on 08/08/2014 is being attended at 00.30 am on 09/08/2014. On query to the field supervisor of fault repair team got reply that they were unable to attend earlier due to raining.This sort of service is not at all expected from CESC. I t is also to be noted that we are facing such power disruption more frequently which you can review from your complain Log book( if record keeping system is there). Every time we are getting reply from the call centre that Cable fault has occured. Please take necessary measures to rectify the ever running problem in our area. The recurrence of delayed redressal of complaints will not be entertained further.Please give a reply otherwise i will go to consumer court for the inconvenience. My mail id is ([protected]@gmail.com).